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BSOD/Restarting PC - When using applications


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#1 JohanWillemse

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Posted 28 January 2018 - 06:01 AM

Good day,

 

I have been trying to fix my computer for a couple of months. Whenever I use google chrome, run a game or something similar, my computer gets a BSOD or freezes.

 

I have tried:

Using different ram

Buying a new HDD, using a different sata cable and a different sata port. 

Using a friends GPU

Buying a new motherboard

Using different versions of Windows (Windows 7 and 10), formatted the computer numerous times

Updated windows completely  

Monitoring the temperature of the computer with Speccy (could not see anything unusual)

The computer has a brand new power supply, and a brand new cpu.

 

Relevant information: The computer blue screen's when you change certain graphic settings in games. Hard drive percentage goes very high when using chrome (usually gets stuck on 99%). Can go hours without blue screening when playing games on low settings. It feels like it is very random since other times it blue screens a couple of times in 30 minutes.  

 

Any help would really be appreciated. 

 

Johan


Edited by JohanWillemse, 28 January 2018 - 06:20 AM.


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#2 JohanWillemse

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Posted 28 January 2018 - 06:17 AM

Here are the speccy details: http://speccy.piriform.com/results/O2BQlCnkm84xMHL3SK8RM17



#3 usasma

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Posted 28 January 2018 - 02:49 PM

I can't open the Sysnative report (don't have permissions for it).

Please either retry uploading it - or try another free file-hosting service.

 

Please list ALL of the parts in the system - and please let us know which one's haven't been changed.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#4 JohanWillemse

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Posted 29 January 2018 - 04:46 AM

http://s000.tinyupload.com/index.php?file_id=43024352669773870304 - Link to the sysnative report.

 

CPU  - Brand new, but I haven't tried a different one

RAM - I have used multiple different sticks of ram

GPU - Tried using a friends GPU int the computer, still BSOD

HDD - Bought a new hard drive 2 days ago, still BSOD

Power Supply - Brand new, but I haven't tried a different one

Motherboard - Brand new, and I have tried a different one, still BSOD

 

 

I have tried using a different sata port on the motherboard and I have tried using a different sata cable. 

 

Different versions of windows (7 and 10), made no difference. 

 

 



#5 usasma

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Posted 29 January 2018 - 03:51 PM

Unfortunately it appears that the system has pirated software.
Please get a legitimate copy installed and we'll be glad to help.

Here's suggestions on how to ensure that your version is legitimate:  http://windows.microsoft.com/en-us/windows/genuine

Please be aware that we may not be able to fix it (as the hacks that were done to activate it will cause the OS to behave differently than we expect it to). If that's the case, our efforts to help may just waste your time. Secondly, the forum rules prohibit assisting with pirated software - so the topic would be closed if that is the case.

As a courtesy, I will offer an analysis of your issues using the reports you provided.
I will not answer any questions about the analysis until the system is made legitimate.
If you do make it legitimate, please submit a new set of reports for us to check.

Just FYI, sometimes the owner won't know about this.  So here's 2 scenarios that might ring a bell:
- if they had a "friend" help with the computer - and the "friend" installed a pirated copy.
- or they used a copy that they had from another OEM computer.  The OEM license is tied to the hardware that it came from - so you can't just use it on another system (that means that it's pirated).

And here's the analysis:

Your UEFI/BIOS (version P1.40) dates from 2015.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and the outdated UEFI/BIOS' may be the cause of some compatibility issues).

Only 12 Windows Update hotfixes installed.  Most build 15063 (1703/Creators Update) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

 

Please update these older drivers.  Links are provided in order to assist you with looking up the source of the drivers.  
If unable to find an update, please uninstall the program that is responsible for that driver.  

DO NOT manually delete/rename the driver as it may make the system unbootable!!!:

L1C63x64.sys                Sun Mar 31 23:15:17 2013 (5158FBC5)
Qualcomm Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.30) Official site: http://www.qualcomm.com/drivers [br] Unofficial site: https://www.ath-drivers.eu
http://www.carrona.org/drivers/driver.php?id=L1C63x64.sys
 
rzudd.sys                   Tue Aug 11 07:13:50 2015 (55C9D8EE)
Razer Rzudd Engine Driver http://www.razersupport.com/index.php?_m=downloads&_a=view
http://www.carrona.org/drivers/driver.php?id=rzudd.sys
 
rzvkeyboard.sys             Tue Aug 11 07:14:04 2015 (55C9D8FC)
Razer RzVKeyboard driver - uncertain as to exactly which model this belongs to. http://www.razersupport.com/index.php?_m=downloads&_a=view
http://www.carrona.org/drivers/driver.php?id=rzvkeyboard.sys
 
rzdaendpt.sys               Tue Aug 11 07:14:11 2015 (55C9D903)
Razer RzEndPt driver - uncertain as to exactly which model this belongs to. http://www.razersupport.com/index.php?_m=downloads&_a=view
http://www.carrona.org/drivers/driver.php?id=rzdaendpt.sys
 

Memory dumps are strongly suggestive of a hardware problem (although this could be a compatibility issue or a low-level driver problem)

 

My suggested way to diagnose a hardware problem (3 steps):

Step #1)  Please run these free hardware diagnostics:  http://www.carrona.org/hwdiag.html
    Please run ALL of the tests and let us know the results.  (If you can't run all the tests, then at least run these free, bootable diagnostics:  http://www.carrona.org/initdiag.html )
    FYI - These are the tests and what we usually see for the reports:

        1 - Antivirus/antimalware scans:  In short, if there are Trojans or other serious malware - start over in the Am I Infected forums
        2 - Memory diagnostics:  Run MemTest86+ for at least 3 passes.  If booting from UEFI, run MemTest86 instead.  Let us know if there were any errors reported
        3 - Hard Drive diagnostics:  Don't sweat the details here.  In short, run the Seagate Seatools Long/Extended test from a bootable disk.  If unable to run it from a bootable disk (UEFI and some others), then run the Seagate Seatools for Windows from within Windows.  There are no diagnostics for SSD's, just run the Crystal Mark tests and let us know if there were any failures
        4 - Furmark:  run the test until the temperature stabilizes.  Don't let it get much over 90ºC.  Let us know the temp it stabilizes at and if there were any problems running the test (other than slowness).
        5 - Prime95:  run the Blend test for 24 hours (this may not be possible, but run it as long as you can.  Look for errors in the output, or for problems running the test (freezes/crashes)
        6 - Video 2 (other video tests):  there's several tests here.  Run all of them.  I'm especially interested in the Video Memory Test.  Let us know the results of the test(s)
          - A - simtek.org memtest
          - B - Video memory stress test
          - C - Artifact Locator
          - D - OCCT - 4 built in tests for CPU, GPU, PSU
          - E - Video Memory Stress Test
        7 - CPU tests:  run at least one test on your CPU and let us know the result.


Step #2)  If all the tests pass, then try to perform a clean install of Windows:

A clean install is:
        - Windows is installed to a freshly partitioned hard drive with legitimate installation media (W10:  https://www.microsoft.com/en-us/software-download/windows10 ).
        - The installation media is only a copy of Windows, not the OEM recovery disks that you can make on some systems.
        - Windows is fully updated after it's installed.  That's ALL updates - none excepted.
        - NO 3rd party software is installed.
        - There are no errors in Device Manager (if you find any, post back for suggestions).
         - The BIOS/UEFI is updated to the latest available version (this presumes that the system is compatible w/Windows 10 also).

        This will wipe everything off of the computer, so it's advisable to backup your stuff first.
        Also, it will wipe out all the special software that the OEM added to the system, so if you rely on any of that - let us know what it is so we can figure out a way to save/download it (the easiest way is to create/obtain the OEM;s recovery media)

        If unable to find recovery media that has the software (or if you suspect that this is a hardware problem), you can make an image of your system that'll preserve everything in the state that it was in when you made the image.  You can also do this if you don't want to try another hard drive - yet you want to be able to return to the current system state.
        One drawback to this is that you're making an image of a malfunctioning system - so, if there are errors in the system software, you'll have a nice copy of them [:(]
        Another drawback is that the image of the system will be very large - so you'll most likely need a large external drive to store it on.
        But, this will allow you to save everything on the hard drive (although you'll need an image viewer to get things out of the image).
        The point here is that, if it's a hardware problem, then you can restore the system to the point it was when you made the image - after you repair the hardware problem.
        You can obtain more info on imaging in the Backup/Imaging/DiskMgmt forums located here:  http://www.bleepingcomputer.com/forums/f/238/backup-imaging-and-disk-management-software/

        The point of doing this (the clean install) is to:
        - rule out Windows as a problem (if the problem continues, it's not a Windows problem as you completely replaced Windows
        - rule out 3rd party software (if the problem continues, it's not a 3rd party software problem as you didn't install any 3rd party software)
        - so, if the problem continues, it must be a hardware problem.

        OTOH, if the problem stops, then it was either a Windows or 3rd party software problem.  If the problem doesn't come back, then you've fixed it.  Then all that remains is setting the computer back up the way that you'd like it and importing your data from the backup you made.


Step #3)  Then, if the clean install confirms the hardware problem, try this procedure to isolate the problem device(s):  http://www.carrona.org/strpdown.html

 

Analysis:
The following is for information purposes only.
The following information contains the relevant information from the blue screen analysis:
**************************Sun Jan 28 05:43:52.895 2018 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\012818-12796-01.dmp]
Windows 10 Kernel Version 10586 MP (8 procs) Free x64
Built by: 10586.1176.amd64fre.th2_release_sec.170913-1848
System Uptime:0 days 0:26:16.594
Probably caused by :AuthenticAMD
BugCheck 124, {0, ffffe000c90c8028, b6000000, 100153}
BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe000c90c8028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000b6000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000100153, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_AuthenticAMD
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x124_AuthenticAMD__UNKNOWN
  BIOS Version                  P1.40
  BIOS Release Date             07/23/2015
  Manufacturer                  To Be Filled By O.E.M.
  Baseboard Manufacturer        ASRock
  Product Name                  To Be Filled By O.E.M.
  Baseboard Product             960GM-VGS3 FX
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Jan 28 05:17:53.316 2018 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\012818-23437-01.dmp]
Windows 10 Kernel Version 10586 MP (8 procs) Free x64
Built by: 10586.1176.amd64fre.th2_release_sec.170913-1848
System Uptime:0 days 0:00:17.015
Probably caused by :AuthenticAMD
BugCheck 124, {0, ffffe000ca5978f8, 0, 0}
BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe000ca5978f8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_AuthenticAMD
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x124_AuthenticAMD__UNKNOWN_PRV
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Jan 27 18:07:32.144 2018 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\012818-17671-01.dmp]
Windows 10 Kernel Version 10586 MP (8 procs) Free x64
Built by: 10586.1176.amd64fre.th2_release_sec.170913-1848
System Uptime:0 days 0:00:07.840
Probably caused by :AuthenticAMD
BugCheck 124, {0, ffffe00132ea5038, 0, 0}
BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe00132ea5038, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_AuthenticAMD
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x124_AuthenticAMD__UNKNOWN_PRV
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.

Spoiler



3rd Party Drivers:
The following is for information purposes only.
My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Sun Jan 28 05:43:52.895 2018 (UTC - 5:00)**************************
MpKsl947ebaa4.sys           Mon Feb 27 20:54:41 1989 (2409FBE1)
L1C63x64.sys                Sun Mar 31 23:15:17 2013 (5158FBC5)
rzudd.sys                   Tue Aug 11 07:13:50 2015 (55C9D8EE)
rzvkeyboard.sys             Tue Aug 11 07:14:04 2015 (55C9D8FC)
rzdaendpt.sys               Tue Aug 11 07:14:11 2015 (55C9D903)
rzpnk.sys                   Sun Jul 16 15:12:07 2017 (596BBA87)
rzpmgrk.sys                 Tue Jul 18 17:15:21 2017 (596E7A69)
nvvad64v.sys                Tue Sep 19 04:38:04 2017 (59C0D76C)
nvhda64v.sys                Fri Dec 15 03:17:43 2017 (5A338527)
nvlddmkm.sys                Wed Jan  3 18:40:06 2018 (5A4D69D6)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Jan 27 11:45:07.371 2018 (UTC - 5:00)**************************
nvlddmkm.sys                Fri Oct 27 11:49:39 2017 (59F35593)


MpKsl947ebaa4.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=L1C63x64.sys
http://www.carrona.org/drivers/driver.php?id=rzudd.sys
http://www.carrona.org/drivers/driver.php?id=rzvkeyboard.sys
http://www.carrona.org/drivers/driver.php?id=rzdaendpt.sys
http://www.carrona.org/drivers/driver.php?id=rzpnk.sys
http://www.carrona.org/drivers/driver.php?id=rzpmgrk.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys


 

XXXXX


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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