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Windows slows to a stop, hard drive runs like crazy with no processes running


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7 replies to this topic

#1 AndrewCrossett

AndrewCrossett

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Posted 27 January 2018 - 11:50 PM

Running Windows 7 64-bit on an Acer PC with 6 GB of RAM and a 1 TB hard drive that is less than 50% full.

 

Today I was doing some simple image editing work (converting pics to thumbnails), which I do frequently, when the system suddenly started slowing considerably. At first the program was just laggy, then it got worse and when I tried to open a browser window the system slowed pretty much to a stop. When I tried to open Task Manager Windows crashed to a black screen. I had to do a hard reboot with the power button.

 

From this point on the computer would boot to the desktop with no problems, although it would often not respond to a Restart or Shut Down command from the Start button and had to be hard-rebooted. But any attempt to open a program (especially a browser) or even open Task Manager, Control Panel, etc. would cause the system to grind to a halt. Sometimes the cursor wouldn't move at all, and sometimes program icons would not respond to being clicked. During this time the hard drive light was on solidly, and the hard drive was spinning and making a continual "chattering" sound even though, when I was finally able to open Task Manager, no processes were running that would hog resources like that.

 

The system would run normally if I booted in Safe Mode. While there I backed up my files and did a Malwarebytes scan, which came up clean. A CheckDisk also came up clean.

 

After several reboots in both normal and Safe mode, my cable modem spontaneously rebooted itself and then did it again a few minutes later. I don't know if this was related to what was going on with my system, but it's not in the habit of rebooting often. After this, I restarted my PC again and everything started running fine. It's seemed fine ever since (10 hours or so) but I'm afraid to turn off my machine for fear that I'll be back in the same boat when I restart it tomorrow.

 

Does any of this ring a bell with anyone? Is it possible for a glitching cable modem to impact system performance in this way?

 



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#2 hamluis

hamluis

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Posted 28 January 2018 - 07:18 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
 
post-33068-0-86653600-1480692866_thumb.j

     Now, at the top, click File > Publish Snapshot.

     Click Yes > then Copy to Clipboard

Now, once you are back in the forum topic you are posting in, click the ADD REPLY or REPLY TO THIS TOPIC button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

Louis



#3 AndrewCrossett

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Posted 28 January 2018 - 08:55 AM

Speccy link:  http://speccy.piriform.com/results/IiQMcxbtmZvxtRzqF0hC2wd

 

 

MiniToolBox report:

 

MiniToolBox by Farbar  Version: 17-06-2016
Ran by Andrew (administrator) on 28-01-2018 at 08:46:24
Running from "C:\Users\Andrew\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: Aspire M3970 Manufacturer: Acer
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (01/27/2018 03:26:02 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (01/27/2018 02:53:07 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (01/27/2018 02:21:40 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (01/27/2018 01:34:42 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (01/27/2018 01:08:48 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (01/27/2018 12:59:49 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (01/27/2018 12:52:13 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (01/27/2018 11:54:07 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (01/27/2018 11:41:31 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (01/27/2018 08:18:32 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
 
System errors:
=============
Error: (01/27/2018 03:28:40 PM) (Source: Service Control Manager) (User: )
Description: The McAfee VirusScan Announcer service failed to start due to the following error: %%2 = The system cannot find the file specified.
 
Error: (01/27/2018 03:25:37 PM) (Source: Service Control Manager) (User: )
Description: The McAfee Boot Delay Start Service service failed to start due to the following error: %%2 = The system cannot find the file specified.
 
Error: (01/27/2018 03:05:26 PM) (Source: Ntfs) (User: )
Description: The default transaction resource manager on volume J: encountered a non-retryable error and could not start.  The data contains the error code.
 
Error: (01/27/2018 03:05:21 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk6\DR6.
 
Error: (01/27/2018 02:52:26 PM) (Source: DCOM) (User: )
Description: 1084WSearch{9E175B6D-F52A-11D8-B9A5-505054503030}
 
Error: (01/27/2018 02:52:26 PM) (Source: DCOM) (User: )
Description: 1084WSearch{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
 
Error: (01/27/2018 02:51:58 PM) (Source: Service Control Manager) (User: )
Description: The MBAMChameleon service failed to start due to the following error: %%646 = The driver was not loaded because the system is booting into safe mode.
 
Error: (01/27/2018 02:51:57 PM) (Source: DCOM) (User: )
Description: 1084EventSystem{1BE1F766-5536-11D1-B726-00C04FB926AF}
 
Error: (01/27/2018 02:51:43 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
aswArPot
aswbidsdriver
aswbidsh
aswblog
aswbuniv
aswRvrt
aswSnx
aswSP
aswVmm
discache
ESProtectionDriver
mwlPSDFilter
mwlPSDNServ
mwlPSDVDisk
spldr
Wanarpv6
 
Error: (01/27/2018 02:51:43 PM) (Source: DCOM) (User: )
Description: 1084ShellHWDetection{DD522ACC-F821-461A-A407-50B198B896DC}
 
 
Microsoft Office Sessions:
=========================
Error: (01/27/2018 03:26:02 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (01/27/2018 02:53:07 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (01/27/2018 02:21:40 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (01/27/2018 01:34:42 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (01/27/2018 01:08:48 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (01/27/2018 12:59:49 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (01/27/2018 12:52:13 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (01/27/2018 11:54:07 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (01/27/2018 11:41:31 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (01/27/2018 08:18:32 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
 
=========================== Installed Programs ============================
Acer eRecovery Management (HKLM-x32\...\{7F811A54-5A09-4579-90E1-C93498E230D9}) (Version: 5.00.3505 - Acer Incorporated)
Acer Games (HKLM-x32\...\WildTangent acer Master Uninstall) (Version: 1.0.2.5 - WildTangent)
Acer Registration (HKLM-x32\...\Acer Registration) (Version: 1.04.3503 - Acer Incorporated)
Acer ScreenSaver (HKLM-x32\...\Acer Screensaver) (Version: 1.1.0609.2011 - Acer Incorporated)
Acer Updater (HKLM-x32\...\{EE171732-BEB4-4576-887D-CB62727F01CA}) (Version: 1.02.3500 - Acer Incorporated)
Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 18.009.20050 - Adobe Systems Incorporated)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 2.7.1.19610 - Adobe Systems Incorporated)
Adobe Flash Player 28 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 28.0.0.126 - Adobe Systems Incorporated)
Adobe Flash Player 28 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 28.0.0.126 - Adobe Systems Incorporated)
Adobe Flash Player 28 PPAPI (HKLM-x32\...\Adobe Flash Player PPAPI) (Version: 28.0.0.137 - Adobe Systems Incorporated)
Agatha Christie - Death on the Nile (HKLM-x32\...\WTA-28a40607-988a-43cd-bfa1-50fc0827ec8b) (Version: 2.2.0.98 - WildTangent) Hidden
Amazon Kindle (HKCU\...\Amazon Kindle) (Version: 1.21.0.48017 - Amazon)
Apple Application Support (HKLM-x32\...\{45C56AA7-ED1B-4800-A97F-EDDF3F3520B1}) (Version: 2.3.3 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{7446FE8D-C1F9-4D42-AAAE-5DBCE58605A6}) (Version: 6.0.0.59 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Audacity 2.0.3 (HKLM-x32\...\Audacity_is1) (Version: 2.0.3 - Audacity Team)
Avast Free Antivirus (HKLM-x32\...\Avast Antivirus) (Version: 17.8.2318 - AVAST Software)
Bejeweled 2 Deluxe (HKLM-x32\...\WTA-2da92596-353c-4bc3-9e4c-ecbe089f98c7) (Version: 2.2.0.95 - WildTangent) Hidden
Belkin Setup and Router Monitor (HKLM-x32\...\Belkin Setup and Router Monitor_is1) (Version:  - )
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Build-a-lot 4 - Power Source (HKLM-x32\...\WTA-be6712a9-bd84-40e2-ba57-57ef848bdefa) (Version: 2.2.0.97 - WildTangent) Hidden
CDex extraction audio (HKLM-x32\...\CDex) (Version:  - )
Chronicles of Albian (HKLM-x32\...\WTA-0a375ba2-5b00-4071-9603-598af0dd50c0) (Version: 2.2.0.95 - WildTangent) Hidden
clear.fi  (HKLM-x32\...\{14C4C3B6-F1F4-401F-8C86-03E8E19AAC8C}) (Version: 1.5.1717_38186 - CyberLink Corp.) Hidden
clear.fi  (HKLM-x32\...\{E8E37C4F-DE01-4286-AFB6-9FBEC8265A1A}) (Version: 9.0.8031 - CyberLink Corp.) Hidden
clear.fi (HKLM-x32\...\{37126D87-E4FD-4614-B908-A0BB7ECE3992}) (Version: 1.5.2212.35 - CyberLink Corp.) Hidden
clear.fi (HKLM-x32\...\InstallShield_{37126D87-E4FD-4614-B908-A0BB7ECE3992}) (Version: 1.5.2212.35 - CyberLink Corp.)
clear.fi Client (HKLM-x32\...\{43AAE145-83CF-4C96-9A5E-756CEFCE879F}) (Version: 1.05.3002 - Acer Incorporated)
ComicRack v0.9.178 (HKLM\...\ComicRack) (Version: v0.9.178 - cYo Soft)
Cradle of Rome 2 (HKLM-x32\...\WTA-588e09d1-7dc7-4d9f-8956-47bff8f6ecee) (Version: 2.2.0.95 - WildTangent) Hidden
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
Dora's World Adventure (HKLM-x32\...\WTA-f4010569-d235-4588-86c7-7150e3216c0e) (Version: 2.2.0.95 - WildTangent) Hidden
Dragon Magazine Archive (HKLM-x32\...\Dragon Magazine Archive) (Version:  - )
Dropbox (HKCU\...\Dropbox) (Version: 2.6.24 - Dropbox, Inc.)
eBay Worldwide (HKLM-x32\...\{D3E5A972-9A15-427D-AE78-8181A5FD943C}) (Version: 2.2.0409 - OEM)
Etron USB3.0 Host Controller (HKLM-x32\...\{DFBB738C-71D8-4DC5-B8D2-D65C37680E27}) (Version: 0.103 - Etron Technology) Hidden
Evernote v. 4.5.1 (HKLM-x32\...\{28921580-E4BB-11E0-9FD7-1CC1DEF07CBE}) (Version: 4.5.1.5451 - Evernote Corp.)
FileZilla Client 3.6.0.2 (HKLM-x32\...\FileZilla Client) (Version: 3.6.0.2 - FileZilla Project)
Final Drive: Nitro (HKLM-x32\...\WTA-f1c5d98a-a0d2-4f95-85f0-cd9069b43701) (Version: 2.2.0.95 - WildTangent) Hidden
Fooz Kids (HKLM-x32\...\{4C774C35-E0AF-72E1-136A-2BF666702268}) (Version: 3.0.8 - FUHU, Inc.) Hidden
Fooz Kids (HKLM-x32\...\FoozKids) (Version: 3.0.8 - FUHU, Inc.)
Fooz Kids Platform (HKLM-x32\...\{8D68CE08-9A14-4B7B-9857-3C646A2F34C7}) (Version: 2.1 - FUHU, Inc.)
Free MP3 Cutter 2.1 (HKLM-x32\...\{847E0734-4457-4B48-BF49-998D1CF2CFA1}_is1) (Version: 2.1 - PolySoft Solutions)
Freemake Video Converter version 4.1.6 (HKLM-x32\...\Freemake Video Converter_is1) (Version: 4.1.6 - Ellora Assets Corporation)
Galerie de photos Windows Live (HKLM-x32\...\{488F0347-C4A7-4374-91A7-30818BEDA710}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 63.0.3239.132 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.33.7 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
Governor of Poker 2 Premium Edition (HKLM-x32\...\WTA-fefdba0f-13d6-4108-b877-677e5705e3d7) (Version: 2.2.0.95 - WildTangent) Hidden
HD Video Converter Factory 9.2 (HKLM-x32\...\HD Video Converter Factory) (Version: 9.2 - WonderFox Soft, Inc.)
Hotkey Utility (HKLM-x32\...\Hotkey Utility) (Version: 2.05.3505 - Acer Incorporated)
Hybrid (remove only) (HKLM-x32\...\Hybrid) (Version: 2015.7.7.1 - Selur´s Hybrid)
iCloud (HKLM\...\{704C0303-D20C-45AF-BD2B-556EAF31BE09}) (Version: 2.1.2.8 - Apple Inc.)
Identity Card (HKLM-x32\...\Identity Card) (Version: 1.00.3501 - Acer Incorporated)
Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1007 - Intel Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 7.0.0.1144 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2291 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 10.1.0.1008 - Intel Corporation)
iTunes (HKLM\...\{1493B2AE-0261-47D2-B1AA-F4DAD0F6C48B}) (Version: 10.7.0.21 - Apple Inc.)
Java 8 Update 91 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218091F0}) (Version: 8.0.910.14 - Oracle Corporation)
Jewel Match 3 (HKLM-x32\...\WTA-7167e2b5-8d39-4593-97b8-d49a38da0b27) (Version: 2.2.0.97 - WildTangent) Hidden
Junk Mail filter update (HKLM-x32\...\{1F6AB0E7-8CDD-4B93-8A23-AA9EB2FEFCE4}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
LAME v3.99.3 (for Windows) (HKLM-x32\...\LAME_is1) (Version:  - )
Last.fm Scrobbler 2.1.37 (HKLM-x32\...\LastFM_is1) (Version:  - Last.fm)
Magic DVD Ripper V7.2.0 (HKLM-x32\...\Magic DVD Ripper_is1) (Version:  - Magic DVD Software, Inc.)
Malwarebytes version 3.3.1.2183 (HKLM\...\{35065F43-4BB2-439A-BFF7-0F1014F2E0CD}_is1) (Version: 3.3.1.2183 - Malwarebytes)
Mesh Runtime (HKLM-x32\...\{8C6D6116-B724-4810-8F2D-D047E6B7D68E}) (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft Office 2010 (HKLM-x32\...\{95140000-0070-0000-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.50907.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215 (HKLM-x32\...\{e2803110-78b3-4664-a479-3611a381656a}) (Version: 14.0.24215.1 - Microsoft Corporation)
Mozilla Firefox 57.0.4 (x64 en-US) (HKLM\...\Mozilla Firefox 57.0.4 (x64 en-US)) (Version: 57.0.4 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 57.0.4.6577 - Mozilla)
Mozilla Thunderbird 52.5.2 (x86 en-US) (HKLM-x32\...\Mozilla Thunderbird 52.5.2 (x86 en-US)) (Version: 52.5.2 - Mozilla)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Mystery of Mortlake Mansion (HKLM-x32\...\WTA-04dd55f8-e0ba-401b-978d-7b98bf877a16) (Version: 2.2.0.98 - WildTangent) Hidden
MyWinLocker (HKLM\...\{0B78ECB0-1A6B-4E6D-89D7-0E7CE77F0427}) (Version: 4.0.14.25 - Egis Technology Inc.) Hidden
MyWinLocker 4 (HKLM-x32\...\{39F15B50-A977-4CA6-B1C3-6A8724CDA025}) (Version: 4.0.14.25 - Egis Technology Inc.) Hidden
MyWinLocker Suite (HKLM-x32\...\{17DF9714-60C9-43C9-A9C2-32BCAED44CBE}) (Version: 4.0.14.15 - Egis Technology Inc.) Hidden
MyWinLocker Suite (HKLM-x32\...\InstallShield_{17DF9714-60C9-43C9-A9C2-32BCAED44CBE}) (Version: 4.0.14.15 - Egis Technology Inc.)
Nero DiscSpeed 10 (HKLM-x32\...\{34490F4E-48D0-492E-8249-B48BECF0537C}) (Version: 6.2.10500.2.100 - Nero AG)
Nero Express 10 (HKLM-x32\...\{70550193-1C22-445C-8FA4-564E155DB1A7}) (Version: 10.2.12000.21.100 - Nero AG)
Nero Multimedia Suite 10 Essentials (HKLM-x32\...\{62BF4BD3-B1F6-4FA2-8388-CC0647ACBF86}) (Version: 10.5.10300 - Nero AG)
Nero StartSmart 10 (HKLM-x32\...\{F61D489E-6C44-49AC-AD02-7DA8ACA73A65}) (Version: 10.2.11600.14.100 - Nero AG)
Nero Update (HKLM-x32\...\{65BB0407-4CC8-4DC7-952E-3EEFDF05602A}) (Version: 1.0.0018 - Nero AG)
NOOK for PC (HKLM-x32\...\BN_DesktopReader) (Version: 2.5.4.7070 - Barnesandnoble.com)
Norton Online Backup (HKLM-x32\...\{40A66DF6-22D3-44B5-A7D3-83B118A2C0DC}) (Version: 2.1.17869 - Symantec Corporation)
NoteTab Light 7 (Remove only) (HKLM-x32\...\NoteTab Light 7_is1) (Version: 7.1 - Fookes Holding Ltd)
OpenOffice.org 3.4.1 (HKLM-x32\...\{9F1F2AEA-C72A-4DD6-991E-C5506A5625E4}) (Version: 3.41.9593 - Apache Software Foundation)
Paint.NET v3.5.11 (HKLM\...\{72EF03F5-0507-4861-9A44-D99FD4C41418}) (Version: 3.61.0 - dotPDN LLC)
Penguins! (HKLM-x32\...\WTA-5837a942-b718-4c5e-aaf2-74d1524a9efa) (Version: 2.2.0.95 - WildTangent) Hidden
Plants vs. Zombies - Game of the Year (HKLM-x32\...\WTA-d8508b40-164d-46c8-b746-e4b75c61ad6f) (Version: 2.2.0.95 - WildTangent) Hidden
Polar Bowler (HKLM-x32\...\WTA-ec2649b3-787a-4810-8c83-f6f9b48ad0a0) (Version: 2.2.0.97 - WildTangent) Hidden
Polar Golfer (HKLM-x32\...\WTA-3b892dc9-8f08-4d63-af22-181c17eda3f5) (Version: 2.2.0.95 - WildTangent) Hidden
QuickTime (HKLM-x32\...\{7BE15435-2D3E-4B58-867F-9C75BED0208C}) (Version: 7.71.80.42 - Apple Inc.)
RarZilla Free Unrar (HKLM-x32\...\RarZilla Free Unrar) (Version: 4.80 - Philipp Winterberg)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.45.516.2011 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6257 - Realtek Semiconductor Corp.)
SafeZone Stable 4.58.2552.909 (HKLM-x32\...\SafeZone 4.58.2552.909) (Version: 4.58.2552.909 - Avast Software) Hidden
Shared C Run-time for x64 (HKLM\...\{EF79C448-6946-4D71-8134-03407888C054}) (Version: 10.0.0 - McAfee)
Shredder (HKLM\...\{1F557316-CFC0-41BD-AFF7-8BC49CE444D7}) (Version: 2.0.8.9 - Egis Technology Inc.) Hidden
Shredder (HKLM-x32\...\{C2695E83-CF1D-43D1-84FE-B3BEC561012A}) (Version: 2.0.8.9 - Egis Technology Inc.) Hidden
Skype™ 7.40 (HKLM-x32\...\{3B7E914A-93D5-4A29-92BB-AF8C3F66C431}) (Version: 7.40.151 - Skype Technologies S.A.)
SMPlayer 0.8.3 (HKLM-x32\...\SMPlayer) (Version: 0.8.3 - Ricardo Villalba)
Spybot - Search & Destroy (HKLM-x32\...\{B4092C6D-E886-4CB2-BA68-FE5A99D31DE7}_is1) (Version: 2.0.12 - Safer-Networking Ltd.)
TEncoder Video Converter version 3.6.0 32bit (HKLM-x32\...\{7B1F9D22-568D-4109-B128-040BF8A932FC}_is1) (Version: 3.6.0 32bit - ozok)
Times Reader (HKLM-x32\...\{491ADA37-04EE-2ECE-9F86-DDC0106047AC}) (Version: 2.055 - The New York Times Company) Hidden
Times Reader (HKLM-x32\...\com.nyt.timesreader.78C54164786ADE80CB31E1C5D95607D0938C987A.1) (Version: 2.055 - The New York Times Company)
Torchlight (HKLM-x32\...\WTA-6a076e3f-86bc-4c18-9c14-121e584803c3) (Version: 2.2.0.97 - WildTangent) Hidden
Update Installer for WildTangent Games App (HKLM-x32\...\{2FA94A64-C84E-49d1-97DD-7BF06C7BBFB2}.WildTangent Games App) (Version:  - WildTangent) Hidden
VideoPad Video Editor (HKLM-x32\...\VideoPad) (Version:  - NCH Software)
Virtual Villagers 5 - New Believers (HKLM-x32\...\WTA-c6e54f9f-4eae-498e-8ea1-b3b838885899) (Version: 2.2.0.97 - WildTangent) Hidden
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.2.1 - VideoLAN)
VuePrint (HKLM-x32\...\VuePrint) (Version:  - )
Welcome Center (HKLM-x32\...\Acer Welcome Center) (Version: 1.02.3504 - Acer Incorporated)
WildTangent Games App (HKLM-x32\...\{70B446D1-E03B-4ab0-9B3C-0832142C9AA8}.WildTangent Games App-acer) (Version: 4.0.10.15 - WildTangent) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3508.1109 - Microsoft Corporation)
Wondershare Video Converter Free(Build 6.5.1.0) (HKLM-x32\...\Wondershare Video Converter Free_is1) (Version: 6.5.1.0 - Wondershare Software)
Yahoo! Detect (HKLM-x32\...\YTdetect) (Version:  - )
Zuma's Revenge (HKLM-x32\...\WTA-7b73d7be-aab8-4aae-8132-2199cda9b0eb) (Version: 2.2.0.97 - WildTangent) Hidden
 
========================= Memory info: ===================================
Percentage of memory in use: 49%
Total physical RAM: 6048.24 MB
Available physical RAM: 3039.7 MB
Total Virtual: 12094.65 MB
Available Virtual: 9112.35 MB
 
========================= Partitions: =====================================
1 Drive c: (Acer) (Fixed) (Total:914.41 GB) (Free:536.51 GB) NTFS
 
========================= Users: ========================================
User accounts for \\ANDREW-PC
 
Administrator            Andrew                   Guest                    
 
 
**** End of log ****

Edited by hamluis, 28 January 2018 - 10:25 AM.


#4 hamluis

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Posted 28 January 2018 - 11:02 AM

System reflects both Avast and McAfee elements running...system also reflects McAfee firewall and Windows firewall running.

 

Such is known to cause possible problems.  I suggest that you use the McAfee Removal Tool to remove any remnants. and follow that with running the chkdsk /r command on your Windows partition.

 

System also reflects install of several programs which may be PUPs  .or even cracked software.

 

No install of critical updates prior to this month...Windows install date of 2013.

 

Disk controller error reported for partition/drive J:, no such drive reflected in data provided, could be card reader.

 

Louis



#5 VolumeZ

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Posted 28 January 2018 - 03:05 PM

did a Malwarebytes scan

 

Potential culprit detected.

 

https://www.bleepingcomputer.com/news/security/malwarebytes-update-released-to-fix-high-cpu-and-memory-usage-in-mbamservice-exe/

 

Regards, VZ



#6 hamluis

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Posted 28 January 2018 - 03:19 PM

Well...the RAM usage by any process...as reflecfed via Speccy data...is not abnormal at all, IMO.  You haven't indicated high CPU usage with any data posted from Task Manager.

 

High RAM usage would be something in excess of 500MB or so, IMO.  Any installed AV and/or browser will routinely reflectly up to 400MB for peak RAM usage, based on the Speccy results I have reviewed...particularly if the system is continually fighting to maintain system security.

 

If you want to grab at the straw you posted...the easy way to test it would be to just uninstall Malwarebytes and see if your problems continue with it removed.

 

Louis



#7 AndrewCrossett

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Posted 28 January 2018 - 04:50 PM

I didn't post the above message about Malwarebytes, but I suppose it's possible that could have been the cause... that my system crashed after a MWB auto-update and then resolved itself several hours later when the patch came in.

 

I'm going to try the McAfee removal thing this evening... I had some important work to get done and didn't want to risk a reboot until it was finished. Not sure where that stuff came from, since I've never used McAfee on this machine. Maybe it was pre-loaded on the PC and didn't fully uninstall when I took it off to load Avast?

 

I recognize all of the programs in the list... none of them are shady AFAIK... most of them I've been running for years. Some of the sketchy sounding ones are actually games from Wild Tangent that came with the computer. Malwarebytes has always been good about getting rid of PUPs.

 

Drive J is an external hard drive that I use to back up data files, then disconnect.

 

I have had a couple of incidents in the past year or so where Windows stopped auto-updating. Something to do with a corrupt directory that had to be deleted and re-generated. I don't know why that was happening.


Edited by hamluis, 29 January 2018 - 02:47 PM.


#8 AndrewCrossett

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Posted 29 January 2018 - 02:20 PM

The problem seems to have resolved itself. I suspect it was the borked Malwarebytes update that caused the trouble and had already been resolved by the time I ran the system scan. At least I hope so. I ran the McAfee removal tool as suggested.

 

Thanks for the help, hopefully I haven't spoken too soon.






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