Hello, this is my first post, so mods feel free to move it as I didn't know where else to post.
I recently bought this Alienware from a guy on Letgo, all the diagnostics were great and everything runs nice. We noticed that there was a BIOS password, which I figured wouldn't be too difficult to resolve. I have been planning on resetting to factory but can't due to the BIOS. The BIOS setup has both a User and an Administrator password. The previous owner told me the User and also the Windows passwords, but did not know the admin password. Since I want the laptop to be completely under my control, I want to remove the BIOS completely.
Due to the BIOS Admin, all options except "Locked Setup" were greyed out. Unable to figure it out, I tried to remove the CMOS battery, unhook the battery and power cord, and try to reset the BIOS. After an hour unhooked and using the power button to release static, I powered the computer back on, nothing, except now, I could change the User password.
So I log in, and windows 10 asks what Os I want to use, I noticed there were 2 options for Windows 10. Desperately I clicked the other one and restarted the computer. Now, I type in the correct BIOS password, and the computer reboots, keeping me in a loop where I can only sign in to BIOS. Both F2 and F12 work, but most settings are greyed out. What can I do?
I have already filed for ownership transfer, and due to my lack of knowledge of the original owner's info, and what I have read online, input "No Information" for the previous owners First and Last names, and ZIP Code.
What else can I do? According to Alienware, I have to pay to have them fix it, (laptop is out of warranty) but I struggle to believe there is no other way.
All answers are appreciated, Thanks!
EDIT: Computer is Alienware m17x R5
Edited by caydenfish, 27 January 2018 - 08:46 PM.