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Windows 10 not loading? Advice needed


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#1 CatCab

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Posted 27 January 2018 - 01:29 PM

Have a Dell Inspiron Desktop that came with Windows 7, but I upgraded to 10 when it was offered.   I'm not sure how old it us, but I'll guess 6-7 years.   I usually leave the computer on and let it go to sleep, unless I'll be away from it for a while then I turn it off.   Yesterday I woke up to a black screen.   Initially thought it was the monitor as the computer seemed to be making noise like it was working, maybe downloading updates or something.    Waited a couple of hours but still black.   I shut off the power, unplugged and re plugged everything, restarted, got the "dell" logo on the monitor, then it went black again, but it alternated between dark black and a lighter black and I heard the same noises from the cpu itself like it was doing something.   Now wondering if updates were the culprit, I thought I'd give it another day to see if things worked out on its own after it finished up.    Today, the screen was blue, and had a message that said something to the effect that it looks like windows didn't load correctly, and offered the troubleshoot menu, which I went to.    I just need some advice on the best order to proceed.   I don't want to lose any files.   I already went to the "advanced options" and tried the "startup repair", but that didn't work.     Is it better to use system restore in the advanced options, or "reset this PC" (keeping my files) or something else entirely?    

 

Only other info I can tell you that may be of importance is that recently I'd been getting some popups (some noisy fake thing telling me I have a virus and I need to call a phone number to fix it - I just close out via the task manager to get rid of it).   I use SuperAntispyware on a pretty regular basis.   I also have Avira, but recently noticed that I couldn't get it to open anymore, so I uninstalled and reinstalled that and it was fine.    Ran a full scan after.   There was one thing that was quarantined and one "hidden object", but I cannot remember the specifics now.   .    

 

Any advice appreciated.      



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#2 SleepyDude

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Posted 27 January 2018 - 01:49 PM

Hi,

 

Inside Advanced options click Startup Settings and try to boot in Safe Mode see if it works.

 

Dell machines have some diagnostic tools built-in that you can access by pressing F12 several time after starting the machine, run all the tests. In any test fail take note of the result code.


Edited by SleepyDude, 27 January 2018 - 01:49 PM.

• Please do not PM me asking for support. Post on the forums instead it will increases the chances of getting help for your problem by one of us.
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#3 dc3

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Posted 27 January 2018 - 01:57 PM

The "virus" message you saw is a scam to get you to call their "tech" who will charge you anywhere from $100. and upwards.  Do not call that number.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#4 CatCab

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Posted 27 January 2018 - 02:13 PM

Thank you Bleeping Treehugger - I recognized the scam!   I Did not call or click on anything in the message.    

 

SleepyDude - thank you for your response.   I tried booting in Safe mode about 20 minutes ago.   So far, just a black screen.  



#5 SleepyDude

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Posted 27 January 2018 - 02:28 PM

Run the Hardware test if it passes uses System Restore and select a point from a day or two before the problem start.


• Please do not PM me asking for support. Post on the forums instead it will increases the chances of getting help for your problem by one of us.
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#6 CatCab

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Posted 29 January 2018 - 07:56 AM

I couldn't get it to load in safe mode.  Went to diagnostics.  Pre Boot assessment was fine, then I went to Hardware diagnostics and selected Express Test (came back with error code 0F00:133C Msg:  Disk  no suitable media is present - which seemed fine as I didn't have anything in there). I also ran the  "Cannot Boot the OS" tests under the symptom tree.  It took all day yesterday, but no errors came back.    Then attempted to system restore.  I had only one point on there to pick, which was, I believe, the day before the trouble started.   Picked that and proceeded.   Got a message that it was successful, and to restart the computer, and I did, but I'm back to the black screen now.    



#7 dc3

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Posted 29 January 2018 - 09:21 AM

It looks like it's time to do the Reset.

 

A Windows 10 Reset will reinstall the operating system.  You have the option to keep your personal files or remove them.  Any third party programs that you installed will be uninstalled during this process.

1. Press the Windows key OS4o0pO.png and the I key to open Settings. and the I key to open Settings.

2. Click/tap on Update & Security

O7p5cKL.png

 Then Recovery, and Get Started.

VoWZmo6.png

3. You will now have the option to Keep my files or Remove everything.  Click/tap on the option you want.

4. You will now receive the message Getting things ready, Windows will list the programs which you will need to reinstall.  You may find it beneficial to copy these programs for a reference later.  When the list of programs is shown click/tap on Next.

5. You will now receive the message Ready to reset this PC, select Reset.

The installation will continue without any need to make any other selections.


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#8 SleepyDude

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Posted 29 January 2018 - 12:31 PM

I would try Safe Mode again to see if it works after the system restore you did.


• Please do not PM me asking for support. Post on the forums instead it will increases the chances of getting help for your problem by one of us.
• Posts in the Malware section that are not replied to within 4 days will be closed. PM me or a moderator to reactivate.
• Please post your final results, good or bad. We like to know! Thank you!

 
Proud graduate of GeekU and member of UNITE
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Rui

 
 





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