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Extremely slow, then freezes - need HELP


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#1 jsaklas

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Posted 27 January 2018 - 12:15 PM

After bootup, and before loading any programs, Task Manager shows 50 -60 % CPU and 95+% memory.  Loading a program or two, results in 98 or 99% memory and then a freeze.  Re-booting in Safe MOde results in 0-5% CPU and 15-20% memory.

 

Using Kaspersky and Malwarebytes Premium.


Edited by jsaklas, 27 January 2018 - 12:16 PM.


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#2 OldPhil

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Posted 27 January 2018 - 12:29 PM

Right the task bar, click on Task Manager, then on Performance at the bottom click on resource monitor.  Being as you running very slow it may take a few minutes the settle it.  At the top of the list will be the items using up resources post back what they are, there several folks up here that can assist you.

 

Phil


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#3 jsaklas

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Posted 27 January 2018 - 01:58 PM

OldPhil,

 

Thanks for the quick reply.  My computer was completely frozen, so I had to reboot in Safe Mode.  In Safe Mode the Task Manager Performance tab shows that Malwarebytes is using 134,000 KB and there are six Firefoxes running with a total of over 600,000KB.

 

Should I restart in regular Windows 7 and see if I can get the task manager to load up to check the performance?



#4 hamluis

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Posted 27 January 2018 - 02:30 PM

FWIW:  If all else is good, my experience is that your PSU may be checking out.

 

My systems are normally flawless...but yesterday, I expereinced unexplained failures to respond to mouse/keyboard and atypical slowness booting into Windows.  I noticed also that the fan seemed to be lacking its normal power.  This morning, same thing and system would not even run chkdsk /r command to completion.  That was highly unususl, so I began trying another PSU which I have on hand.

 

System runs normally now.

 

Louis



#5 jsaklas

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Posted 27 January 2018 - 02:34 PM

hamluis,

 

I'm not a computer guy - what is PSU



#6 OldPhil

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Posted 27 January 2018 - 03:16 PM

It is the power supply.


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#7 ddeerrff

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Posted 27 January 2018 - 03:20 PM

See the issue with Malwarebytes

https://www.bleepingcomputer.com/news/security/malwarebytes-update-released-to-fix-high-cpu-and-memory-usage-in-mbamservice-exe/


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#8 OldPhil

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Posted 27 January 2018 - 03:29 PM

Being as it runs good in safe mode have hunce the PSU is Ok.


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#9 jsaklas

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Posted 27 January 2018 - 03:59 PM

Thanks,

 

I upgrade from malewarbytes free version to the premium version recently, but things did run more slowly, but not to the extent this morning.  I will pursue the link ddeerrff suggested.



#10 jsaklas

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Posted 27 January 2018 - 05:21 PM

Thanks to all who responded.

 

I restarted the computer in safe mode and uninstalled malewarebytes and it solved the problem.  Task Master shows use of 25% or less of memory and CPU from 0 to 10% when I run only Firefox.



#11 ddeerrff

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Posted 27 January 2018 - 07:42 PM

Malwarebytes has fixed the issue, you can reinstall it if you like. 


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