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AMD crash after software download


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#1 sadgamer

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Posted 27 January 2018 - 10:34 AM

Hi, so here's the case. I got a Sapphire Radeon R290 4GB TRI-X OC graphics card, and im playing on a TV with HDMI cable if that's any help. I've tried to download the amd software for the computer which goes smooth. But when i restart my computer, my screen is black when i reach a certain point, like right before i get into the log in screen. I can hear sounds and still interract with it, but the screen is just black. My TV is recognizing the signals from the computer because it doesnt say "No signal". The only fix for me here is to uninstall the driver and the software by booting in safemode then restart. 

 

So if anyone knows how to fix this so i can get the AMD software on my computer in the updated version that would be great. At this very moment i dont have any type of AMD software whatsoever on the computer. Thanks in advance. 



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#2 sadgamer

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Posted 28 January 2018 - 02:08 PM

Anyone? :')



#3 usasma

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Posted 28 January 2018 - 02:33 PM

I'm guessing here that the AMD card is broken and not able to address the advanced functions that the card is capable of.
The Windows driver will only access basic functions.

 

If that's the case, then the test would be to try another, known-good, video card.

 

You can also run these free hardware diagnostics:  http://www.carrona.org/hwdiag.html
But please understand that the video tests aren't always going to be able to find a problem even if one does exist.
Please run ALL of the tests and let us know the results.
FYI - These are the tests and what we usually see for the reports:

1 - Antivirus/antimalware scans:  In short, if there are Trojans or other serious malware - start over in the Am I Infected forums
2 - Memory diagnostics:  Run MemTest86+ for at least 3 passes.  If booting from UEFI, run MemTest86 instead.  Let us know if there were any errors reported
3 - Hard Drive diagnostics:  Don't sweat the details here.  In short, run the Seagate Seatools Long/Extended test from a bootable disk.  If unable to run it from a bootable disk (UEFI and some others), then run the Seagate Seatools for Windows from within Windows.  There are no diagnostics for SSD's, just run the Crystal Mark tests and let us know if there were any failures
4 - Furmark:  run the test until the temperature stabilizes.  Don't let it get much over 90ºC.  Let us know the temp it stabilizes at and if there were any problems running the test (other than slowness).
5 - Prime95:  run the Blend test for 24 hours (this may not be possible, but run it as long as you can.  Look for errors in the output, or for problems running the test (freezes/crashes)
6 - Video 2 (other video tests):  there's several tests here.  Run all of them.  I'm especially interested in the Video Memory Test.  Let us know the results of the test(s)
  - A - simtek.org memtest
  - B - Video memory stress test
  - C - Artifact Locator
  - D - OCCT - 4 built in tests for CPU, GPU, PSU
  - E - Video Memory Stress Test
7 - CPU tests:  run at least one test on your CPU and let us know the result.

Edited by usasma, 28 January 2018 - 02:33 PM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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