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Erratic crashing issue.


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#1 Tayron

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Posted 27 January 2018 - 03:09 AM

Quickie information, running Windows 7.

So I've had this issue with my PC for a goodly while now, and try as I might I've been unable to track it down.

Occasionally the computer just up and...freezes.  If there's audio playing, it'll occasionally freeze into a stutter, but normally the computer will just up and lock up.

There's no blue screen, no errors, no crash dumps.  I've never been able to willingly reproduce it, because it never seems to have an actual cause.

Sometimes it happens while gaming, when the PC is under a lot of stress...others it'll happen in the middle of the night while I'm asleep, with minimal load on it.  Or while just poking around random websites. Or reading a text document.  Or...well, anything, really.

Sometimes it'll happen three times in a day...others, it can be days, weeks, months between occurrences.

I used to think it was video related, but I've seen replaced my old video card, and did a full wipe of the old drivers just to be sure, but to no avail.

 

I've done memory diagnostics, which have come up clean, check disks, even a good thorough defrag just for giggles.

 

Basically I'm out of ideas. And while it seems silly, it was after losing a lot of progress and goods in an online game that finally prompted me to pester other people about it.

Any ideas on how to track down what the cause of this might even be?  I like to think I'm 'reasonably' savvy...but I don't even know what to look for to try and fix the issue since I haven't the foggiest clue what is even causing it in the first place.  It's been maddeningly elusive. 

 

This IS the first PC I ever built, though, so I'll throw out that it is wholly possibly I incorrectly installed a driver, or missed something, but this aside, I've never had any other issues with the computer.

 

Any help would be greatly appreciated.  And I can provide any other necessary information if need be...just not currently sure what all might be required. 



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#2 bwv848

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Posted 12 February 2018 - 01:53 PM

Hi,

 

Sorry for the late response!  If you are still in need of help, please follow these BSOD posting instructions and attach the requested files by replying to this topic. You may skip the part of step three where it instructs you to create a new topic, since you already have a topic here. There's no need to create another topic. :wink:
 


If I do not reply in three days, please message me.
 
BC BSOD Posting Instructions | Carrona BSOD Index | Driver Reference Table (DRT)


#3 Tayron

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Posted 03 March 2018 - 02:05 AM

Speaking of late responses...sorry! I'd forgotten about this.

Okay, here's the information, and the system specs as requested in the BSOD link.

 

http://speccy.piriform.com/results/8BjnEArRDVnennb8auZB4pM

 

Any help totally appreciated, even if it's just help figuring out how to track it down myself...I'm at a loss here.
...this also has reminded me I'm way way behind on my Windows updates. But this is a problem that has persisted for years now, so it's certainly not anything recent I've done.


Edited by Tayron, 03 March 2018 - 02:07 AM.


#4 HyperHenry

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Posted 03 March 2018 - 03:21 PM

Speccy looks good. We also need the Sysnative report found here. https://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/. This will show us you dump files if there are any, event viewer and more.



#5 Tayron

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Posted 04 March 2018 - 04:18 PM

Whoops!

I chose it, then forgot to hit attach.

Attached Files



#6 bwv848

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Posted 05 March 2018 - 12:01 PM

Hi,

 

For some reason, there are some indications from the uploaded reports pointing to a faulty Windows installation. Therefore, I would like to have an MGADiag report to see what's under the hood.

:step1: Microsoft Genuine Advantage Diagnostic Tool (MGADiag)

  • Download and save MGADiag from here.
  • Navigate to the directory where you saved the file.
  • Right-click on MGADiag.exe, select Run as administrator, and accept any User Account Control prompts.
  • Click Continue.
  • Click Copy.
  • Paste the copied information in your next reply.

Thank you.


If I do not reply in three days, please message me.
 
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#7 Tayron

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Posted 08 March 2018 - 01:15 AM

Huh, weird, it seemed to have installed fine at the time.
But sure, here ya go!  ...though I chopped out the key/hash, cause I'm paranoid and not sure if that's good information to stick on a public forum.
 
Diagnostic Report (1.9.0019.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
 
Cached Validation Code: N/A, hr = 0xc004f012
Windows Product Key: redacted
Windows Product Key Hash: redacted
Windows Product ID: 00426-OEM-8992662-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {10AEC5E6-B957-4213-A035-EF6D568ABE1B}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.170307-1800
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
 
WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
 
WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
 
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
 
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
 
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
 
File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[hr = 0x80070002]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[hr = 0x80070002]
File Mismatch: C:\Windows\system32\wat\watux.exe[hr = 0x80070002]
File Mismatch: C:\Windows\system32\wat\watweb.dll[hr = 0x80070002]
 
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{10AEC5E6-B957-4213-A035-EF6D568ABE1B}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2C9T3</PKey><PID>00426-OEM-8992662-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-640028639-1504211879-3476454056</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1301</Version><SMBIOSVersion major="2" minor="7"/><Date>20131107000000.000000+000</Date></BIOS><HWID>63523E07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
 
Spsys.log Content: 0x80070002
 
Licensing Data-->
Software licensing service version: 6.1.7601.17514
 
Name: Windows® 7, Ultimate edition
Description: Windows Operating System - Windows® 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600010-02-1033-7600.0000-0672014
Installation ID: 018736233624460035613715019982260226791582851961288385
Partial Product Key: 2C9T3
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 3/8/2018 1:11:45 AM
 
Windows Activation Technologies-->
HrOffline: N/A
HrOnline: N/A
HealthStatus: N/A
Event Time Stamp: N/A
WAT Activex: Not Registered - 0x80040154
WAT Admin Service: Not Registered - 0x80040154
 
HWID Data-->
HWID Hash Current: MgAAAAIAAgABAAEAAAADAAAAAQABAAEAHKLcyXcWIHUSwgpTlpd2XIDfPpOYkLpclmM=
 
OEM Activation 1.0 Data-->
N/A
 
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name OEMID Value OEMTableID Value
  APIC ALASKA A M I
  FACP ALASKA A M I
  HPET ALASKA A M I
  MCFG ALASKA A M I
  FPDT ALASKA A M I
  SSDT SataRe SataTabl
  BGRT ALASKA A M I
  SSDT SataRe SataTabl
  SSDT SataRe SataTabl
  DMAR INTEL SNB 
  SLIC ACRSYS ACRPRDCT


#8 HyperHenry

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Posted 10 March 2018 - 12:14 PM

Since this is a home built computer and it has a OEM version of Windows Ultimate, the partial product key has been removed so it can't be traced I can only assume that this is a pirated copy of Windows. It's possible that someone with more knowledge can prove me wrong but it is against forum rules to help with pirated software.



#9 Tayron

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Posted 10 March 2018 - 10:33 PM

Hmm, in which case I will need to have Words with the person I got it from.

Eh, no matter, if the issue is something wrong with the installation of Windows itself that gives me a route to potentially track down the issue myself then. I understand it's against the rules, so I thank you for what help was given.



#10 Tayron

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Posted 11 March 2018 - 12:46 PM

On a related note...do you say that because I left out the product and hash that the program generates?

Because I have those...I just chose not to post them, as I was unsure if they stolen and used for something. (I'm probably too paranoid for my own good sometimes.)

....There's reasons I'm no longer friends with the person who helped me build this PC, so nothing would surprise me, but if it is because I left that information out....

 

For the full bit of information, complete with key and hash, if that matters?
 
Cached Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-V9488-FGM44-2C9T3
Windows Product Key Hash: rmk1OjF0iZq7gQoRmEcpnJHr0oc=
Windows Product ID: 00426-OEM-8992662-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {10AEC5E6-B957-4213-A035-EF6D568ABE1B}(3)

Edited by Tayron, 11 March 2018 - 12:47 PM.


#11 HyperHenry

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Posted 11 March 2018 - 01:18 PM

Both the product key and hash are blocked and available on crack websites. You'll have to purchase a genuine product key.



#12 Tayron

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Posted 12 March 2018 - 11:30 PM

Ahh, well bugger, okay.






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