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Computer shutting down during gaming, does not appear to be heat-related?


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#1 Aanders5

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Posted 26 January 2018 - 09:10 PM

Hello! I just got a new GPU (R9 390x) and a new cooler (Corsair H75), the other components (listed below) I have had for 3-4 years and I am suddenly having an issues where mid-game, all my monitors go dark. A few seconds later I lose all audio (i.e. if I am in a chat room, I still have voice for a few seconds, then its gone). The fans and lights remain on, but I force shut off after several seconds.

 

Since the GPU and CPU cooler are new, and based on MSI afterburner logs my temps seem okay (image below), what could the problem be? I have re-seated everything multiple times so far.

 

MSI Afterburner log as it crashed (far-right side): https://imgur.com/a/w4vTe

 

System Specs: (everything ~4 years old unless otherwise noted)

CPU: INTEL I7 4790K 4.0G 8M R
RAM: Ripjaws X Series 16GB (2 x 8GB) 240-Pin DD
Motherboard: GIGABYTE GA-Z97X-SLI
PSU: EVGA 850W 110-B2
GPU: R9 390x-8256 (Driver: Adrenalin 18.1.1)

 

Again, GPU is a week old, and cooler I installed tonight (as I suspected cpu might be heating up too much).

 

This only occurs while gaming, other PC-usage seems to not crash it.

 

Thanks!



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#2 usasma

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Posted 27 January 2018 - 06:59 AM

Can't read the Afterburner log due to my eye probems.
What do the temps range up to?

 

FWIW - we've seen a change over the last year or so when diagnosing video problems:

1)  the standard video tests may not show anything even if it's a video hardware problem (but we still ask that you run the diagnostics just in case this is one of the errors that they do find).

2)  the procedure that I use now (for diagnosing these issues) involves clean installing of the video drivers - then either trying another video card, or doing a clean install to verify that it's not software.  Then a hardware stripdown with diagnostics is done to verify the fault part.

 

Do you have the old GPU?  If it still works, you may want to try it again to see if that stops the problem.

Don't forget to use good anti-static precautions when installing/removing the card.

 

Next, MSI Afterburner and Riva Tuner (along with EVGA Precision) are known to cause BSOD's in some Windows systems (it's driver is usually RTCore64.sys).  Please un-install them immediately!
If you're overclocking, please stop the overclock while we're troubleshooting.  Feel free to resume the overclock once the system has been stabilized.

 

If the problems continue, please wait until the next time the system shuts down, then recover from it and immediately generate these 2 sets of reports:

 

Let's try looking at these 2 sets of reports:

Report Set #1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

If you have problems with it running it, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

Report Set #2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504
The Event ID 41 error is simply Windows saying that it doesn't know why it shutdown.

While waiting for a reply, please monitor your temps with one of these free utilities: 
SpeedFan:  http://www.almico.com/sfdownload.php
HWMonitor:  https://www.cpuid.com/softwares/hwmonitor.html
HWInfo:  https://www.hwinfo.com/download.php


 

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 Aanders5

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Posted 27 January 2018 - 10:37 AM

Can't read the Afterburner log due to my eye probems.
What do the temps range up to?

 

FWIW - we've seen a change over the last year or so when diagnosing video problems:

1)  the standard video tests may not show anything even if it's a video hardware problem (but we still ask that you run the diagnostics just in case this is one of the errors that they do find).

2)  the procedure that I use now (for diagnosing these issues) involves clean installing of the video drivers - then either trying another video card, or doing a clean install to verify that it's not software.  Then a hardware stripdown with diagnostics is done to verify the fault part.

 

Do you have the old GPU?  If it still works, you may want to try it again to see if that stops the problem.

Don't forget to use good anti-static precautions when installing/removing the card.

 

Next, MSI Afterburner and Riva Tuner (along with EVGA Precision) are known to cause BSOD's in some Windows systems (it's driver is usually RTCore64.sys).  Please un-install them immediately!
If you're overclocking, please stop the overclock while we're troubleshooting.  Feel free to resume the overclock once the system has been stabilized.

 

If the problems continue, please wait until the next time the system shuts down, then recover from it and immediately generate these 2 sets of reports:

 

Let's try looking at these 2 sets of reports:

 

Report Set #1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

If you have problems with it running it, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

Report Set #2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504
The Event ID 41 error is simply Windows saying that it doesn't know why it shutdown.

While waiting for a reply, please monitor your temps with one of these free utilities: 
SpeedFan:  http://www.almico.com/sfdownload.php
HWMonitor:  https://www.cpuid.com/softwares/hwmonitor.html
HWInfo:  https://www.hwinfo.com/download.php


 

 

Hello!

For the temperature ranges we got the following:

GPU: 74-79 (which I think is normal for this card, they run hotter)

CPU: 60-70 (which still seems hot with the new cooler on it, but is still about 15 degrees cooler now when running same games)

Not sure if you need anything else, the graph also has clock speeds, RAM usage, Pagefile Usage, and FPS.

 

I do not have the old GPU, so what happened, is this "black out" of my monitors/system occurred in Decemeber and GPU somehow died in that process. Was sent to RMA they said it also dead, and they sent me a new modal a week ago. (GPU was a R9 290x and was also 4 years old). This "black out" has happened several times since then (during gaming), but has not affected the GPU or anything else yet.

 

"MSI Afterburner and Riva Tuner" ahhh, didn't know that!! What do you recommend I use? I really just want something that will auto-log so when it crashes I can pull up the temperatures. I tried going into Event Viewer but I find nothing useful, or that "seems" bad, but I honestly don't much about that.

 

I will save this information from your post and run that immediately. Should I make my PC crash? Like Play the higher intensity games that I know crash it, or just continue on cautiously and avoid high-end games?

Thank you!



#4 usasma

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Posted 27 January 2018 - 01:22 PM

For now, just use one of the monitors that I suggested in my previous post.

If you want the logging features of Afterburner, feel free to reinstall the latest version AFTER we've finished troubleshooting.

 

I ask you to wait for the crash as it's easier to spot the crashes in the Admin logfile that way.  Then I start from there looking for patterns (or the absence of a pattern).

Just do what usually makes the system crash.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 Aanders5

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Posted 27 January 2018 - 02:39 PM

For now, just use one of the monitors that I suggested in my previous post.

If you want the logging features of Afterburner, feel free to reinstall the latest version AFTER we've finished troubleshooting.

 

I ask you to wait for the crash as it's easier to spot the crashes in the Admin logfile that way.  Then I start from there looking for patterns (or the absence of a pattern).

Just do what usually makes the system crash.

 

Just happened naturally on its own, with a low-end game. I also uninstalled MSI Afterburner before this, and had HWMonitor running, which I believe had GPU near 77C entire time and CPU in 60's, with max of 68/69.

 

Attaching the Zipped information from that tool in Report 1 along with the Report 2 containing the Admin event viewer logs.

Speccy Snapshot: http://speccy.piriform.com/results/w3jJJQq0VtsuqQ6YZpOjpQ8

 

One other thing to note, I had Spotify going this time on my headphones, when the monitors all went dark, Spotify continued to play. I let it go for about 30 seconds then force shutdown and rebooted to do the logging for you, so maybe only my GPU is crashing? I know Discord voice stopped the last time, but that is internet-based. Anyways, maybe that side info will help you.

Attached Files



#6 usasma

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Posted 28 January 2018 - 02:03 PM

Dunno if this is related, but Avast and Adobe Air have repeated problems in the Admin logfile.

Please uninstall them, then download and reinstall the latest available version for your system.

I didn't note any other problems in the Admin logfile that might relate to your problems.

 

I don't usually run older memory dumps, but in this case they might help us figure out what's going on.

Yours date from September and December of 2017.

 

Your UEFI/BIOS (version F6) dates from 2014.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and the outdated UEFI/BIOS' may be the cause of some compatibility issues).

Only 3 Windows Update hotfixes installed.  Most build 15063 (1703/Creators Update) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

You have 4 hard drives.  What is the make/model/wattage and age of your Power Supply?
The purpose of this question is to get you to evaluate your PSU.
- PSU's tend to get less efficient with age
- adding components over time may decrease the ability of the PSU to support the entire system (Maybe remove some stuff to see if that helps?)
- while you can measure the output of a PSU with a multimeter, the readings may change dramatically when the PSU is put under load.  PSU testing instructions (by dc3) here:  https://www.bleepingcomputer.com/forums/t/654994/pc-is-crashingfreezing-up-multiple-times-daily/page-2#entry4341756
- there's a free PSU test in the OCCT program at http://www.ocbase.com/

Lot's of Live Kernel Events in the WER section of the MSINFO32.  If they correspond to an equal number of BSOD events, then it's not usually a concern.  But, if there are a lot more of the Live Kernel Events than there are BSOD events - I start to wonder about a hardware problem (and will suggest hardware diagnostics).  Your system has a lot of the Live Kernel Events without corresponding BSOD events - as such I suggest the following hardware diagnostics:

 

Please run these free hardware diagnostics:  http://www.carrona.org/hwdiag.html
Please run ALL of the tests and let us know the results.
FYI - These are the tests and what we usually see for the reports:

1 - Antivirus/antimalware scans:  In short, if there are Trojans or other serious malware - start over in the Am I Infected forums
2 - Memory diagnostics:  Run MemTest86+ for at least 3 passes.  If booting from UEFI, run MemTest86 instead.  Let us know if there were any errors reported
3 - Hard Drive diagnostics:  Don't sweat the details here.  In short, run the Seagate Seatools Long/Extended test from a bootable disk.  If unable to run it from a bootable disk (UEFI and some others), then run the Seagate Seatools for Windows from within Windows.  There are no diagnostics for SSD's, just run the Crystal Mark tests and let us know if there were any failures
4 - Furmark:  run the test until the temperature stabilizes.  Don't let it get much over 90ºC.  Let us know the temp it stabilizes at and if there were any problems running the test (other than slowness).
5 - Prime95:  run the Blend test for 24 hours (this may not be possible, but run it as long as you can.  Look for errors in the output, or for problems running the test (freezes/crashes)
6 - Video 2 (other video tests):  there's several tests here.  Run all of them.  I'm especially interested in the Video Memory Test.  Let us know the results of the test(s)
  - A - simtek.org memtest
  - B - Video memory stress test
  - C - Artifact Locator
  - D - OCCT - 4 built in tests for CPU, GPU, PSU
  - E - Video Memory Stress Test
7 - CPU tests:  run at least one test on your CPU and let us know the result.


Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen both dtsoftbus01.sys and dtscsibus.sys blamed on several occasions).

Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration):  New link (15 Aug 2012):  http://www.duplexsecure.com/downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link:  http://www.disc-tools.com/download/sptd
Manual procedure here:  http://daemonpro-help.com/en/problems_and_solutions/registry_and_sptd_problems.html
NOTE:  The uninstaller may not find the SPTD.sys driver.  Don't worry about it, just let us know in your post.
NOTE2:  The latest version has an SPTD2.sys driver - the uninstaller is on the same page as the SPTD.sys driver - just download the version for W10!

Previous memory dumps point at AMD video.  I suggest a clean install of the AMD video drivers:

 

Please uninstall your video drivers and all the nVidia/AMD/Intel VIDEO (not chipset) software from your system (Settings...Apps - or appwiz.cpl)
- If uninstalling the AMD video drivers, you may also want to run the AMD Clean Uninstall utility (free from here:  http://support.amd.com/en-us/kb-articles/Pages/AMD-Clean-Uninstall-Utility.aspx )
Then use this free tool to remove any traces of the drivers:  http://www.guru3d.com/files-details/display-driver-uninstaller-download.html

Then reboot and check Windows Update (allow it to install video drivers):  https://support.microsoft.com/en-us/help/15054/windows-7-automatically-get-recommended-drivers-updates-hardware

Test to see if this helps and post back with the results.

Then, if that works and you need the nVidia drivers - feel free to download and install the latest, W10 compatible video drivers from http://www.nvidia.com/Download/index.aspx
Then, if that works and you need the AMD drivers - feel free to download and install the latest, W10 compatible video drivers from http://support.amd.com/en-us/download
Then, if that works and you need the Intel drivers - feel free to download and install the latest, W10 compatible video drivers from http://downloadcenter.intel.com (you can also usually download these drivers from the manufacturer's website)

 

Please update these older drivers.  Links are provided in order to assist you with looking up the source of the drivers.  
If unable to find an update, please uninstall the program that is responsible for that driver.  

DO NOT manually delete/rename the driver as it may make the system unbootable!!!:

lvrs64.sys                  Mon Oct 22 22:11:24 2012 (5085FCCC)
Logitech Camera driver http://www.logitech.com/index.cfm/support_downloads/downloads/&cl=us,en
http://www.carrona.org/drivers/driver.php?id=lvrs64.sys
 
lvuvc64.sys                 Mon Oct 22 22:12:08 2012 (5085FCF8)
Logitech USB Video Class Driver (WebCam) http://www.logitech.com/index.cfm/support_downloads/downloads/&cl=us,en
http://www.carrona.org/drivers/driver.php?id=lvuvc64.sys
 
FIMx64.sys                  Sat Dec  7 15:01:12 2013 (52A37E88)
 Free ISO Mount by Media Freeware
FIMx64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
 
RzFilter.sys                Thu Apr  3 11:39:47 2014 (533D80C3)
Kernel-mode user input redirection driver http://www.razersupport.com/
http://www.carrona.org/drivers/driver.php?id=RzFilter.sys
 
RzDxgk.sys                  Thu Apr  3 11:39:50 2014 (533D80C6)
Razer overlay driver http://www.razersupport.com/
http://www.carrona.org/drivers/driver.php?id=RzDxgk.sys
 
TeeDriverx64.sys            Tue Sep 23 16:01:14 2014 (5421D18A)
Intel Management Engine Interface (MEI) driver OEM or http://downloadcenter.intel.com[br][br]Installation instructions - http://www.sysnative.com/forums/windows-10-a/18573-windows-10-error-0x800f081f-source-file-not-found.html#post144391
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
 
tap0901.sys                 Thu Nov  6 03:36:53 2014 (545B3325)
TAP-Win32 Adapter V9 or[br]OpenVPN driver or COMODO http://openvpn.net/index.php/open-source/downloads.html or http://forums.comodo.com/index.php?action=dlattach;topic=17220.0;attach=17692  Requires registration
http://www.carrona.org/drivers/driver.php?id=tap0901.sys
 
XtuAcpiDriver.sys           Thu Feb 26 07:51:57 2015 (54EF16ED)
Intel extreme tuning BIOS interface driver http://downloadcenter.intel.com/
http://www.carrona.org/drivers/driver.php?id=XtuAcpiDriver.sys
 

Analysis:
The following is for information purposes only.
The following information contains the relevant information from the blue screen analysis:
**************************Sat Dec  2 02:25:16.431 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\120217-5531-01.dmp]
Windows 10 Kernel Version 15063 MP (8 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:0 days 9:00:16.144
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by :dxgkrnl.sys ( dxgkrnl!TraceDxgkDevice+126b )
BugCheck 100000EA, {ffffa987c6b77080, 0, 0, 0}
BugCheck Info: THREAD_STUCK_IN_DEVICE_DRIVER_M (100000ea)
Arguments:
Arg1: ffffa987c6b77080, Pointer to a stuck thread object.  Do .thread then kb on it to find
    the hung location.
Arg2: 0000000000000000, Pointer to a DEFERRED_WATCHDOG object.
Arg3: 0000000000000000, Pointer to offending driver name.
Arg4: 0000000000000000, Number of times "intercepted" bugcheck 0xEA was hit (see notes).
BUGCHECK_STR:  0xEA
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_FAULT
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID: 0xEA_IMAGE_dxgkrnl.sys
CPUID:        "Intel® Core™ i7-4790K CPU @ 4.00GHz"
MaxSpeed:     4000
CurrentSpeed: 4000
  BIOS Version                  F6
  BIOS Release Date             06/17/2014
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  Z97X-SLI
  Baseboard Product             Z97X-SLI-CF
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Sep  7 18:29:42.910 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\090717-9796-01.dmp]
Windows 10 Kernel Version 15063 MP (8 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:12 days 4:19:06.624
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by :dxgkrnl.sys ( dxgkrnl!TraceDxgkDevice+126b )
BugCheck 100000EA, {ffffac045419c640, 0, 0, 0}
BugCheck Info: THREAD_STUCK_IN_DEVICE_DRIVER_M (100000ea)
Arguments:
Arg1: ffffac045419c640, Pointer to a stuck thread object.  Do .thread then kb on it to find
    the hung location.
Arg2: 0000000000000000, Pointer to a DEFERRED_WATCHDOG object.
Arg3: 0000000000000000, Pointer to offending driver name.
Arg4: 0000000000000000, Number of times "intercepted" bugcheck 0xEA was hit (see notes).
BUGCHECK_STR:  0xEA
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0xEA_IMAGE_dxgkrnl.sys
CPUID:        "Intel® Core™ i7-4790K CPU @ 4.00GHz"
MaxSpeed:     4000
CurrentSpeed: 4000
  BIOS Version                  F6
  BIOS Release Date             06/17/2014
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  Z97X-SLI
  Baseboard Product             Z97X-SLI-CF
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

3rd Party Drivers:
The following is for information purposes only.
My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Sat Dec  2 02:25:16.431 2017 (UTC - 5:00)**************************
lvrs64.sys                  Mon Oct 22 22:11:24 2012 (5085FCCC)
lvuvc64.sys                 Mon Oct 22 22:12:08 2012 (5085FCF8)
FIMx64.sys                  Sat Dec  7 15:01:12 2013 (52A37E88)
RzFilter.sys                Thu Apr  3 11:39:47 2014 (533D80C3)
RzDxgk.sys                  Thu Apr  3 11:39:50 2014 (533D80C6)
TeeDriverx64.sys            Tue Sep 23 16:01:14 2014 (5421D18A)
tap0901.sys                 Thu Nov  6 03:36:53 2014 (545B3325)
XtuAcpiDriver.sys           Thu Feb 26 07:51:57 2015 (54EF16ED)
rzendpt.sys                 Tue Aug 11 07:13:46 2015 (55C9D8EA)
rzudd.sys                   Tue Aug 11 07:13:50 2015 (55C9D8EE)
rzmpos.sys                  Tue Aug 11 07:14:16 2015 (55C9D908)
rzpnk.sys                   Wed Sep 16 20:16:35 2015 (55FA0663)
rzpmgrk.sys                 Thu Sep 17 14:42:44 2015 (55FB09A4)
dtlitescsibus.sys           Thu Sep 24 16:17:21 2015 (56045A51)
dtliteusbbus.sys            Mon Dec 28 08:05:52 2015 (568133B0)
RTKVHD64.sys                Fri Jan 22 10:09:21 2016 (56A24621)
e1i63x64.sys                Fri Mar  4 16:46:29 2016 (56DA0235)
IntcDAud.sys                Tue May 10 04:08:56 2016 (57319718)
igdkmd64.sys                Thu Sep 29 10:43:27 2016 (57ED288F)
AtihdWT6.sys                Sat Mar 25 17:04:05 2017 (58D6DB45)
atikmpag.sys                Thu Jul 20 18:36:30 2017 (5971306E)
atikmdag.sys                Thu Jul 20 18:52:01 2017 (59713411)
aswKbd.sys                  Tue Aug 22 14:02:36 2017 (599C71BC)
aswbuniva.sys               Mon Oct 16 04:01:16 2017 (59E4674C)
aswbidsha.sys               Mon Oct 16 04:01:17 2017 (59E4674D)
aswbidsdrivera.sys          Mon Oct 16 04:01:17 2017 (59E4674D)
aswbloga.sys                Mon Oct 16 04:01:20 2017 (59E46750)
aswArPot.sys                Tue Oct 31 12:40:21 2017 (59F8A775)
aswRvrt.sys                 Tue Oct 31 12:40:22 2017 (59F8A776)
aswSnx.sys                  Tue Oct 31 12:40:52 2017 (59F8A794)
aswMonFlt.sys               Tue Oct 31 12:58:05 2017 (59F8AB9D)
aswVmm.sys                  Tue Oct 31 12:58:08 2017 (59F8ABA0)
aswSP.sys                   Tue Nov 14 06:29:54 2017 (5A0AD3B2)
intelppm.sys                ***** Invalid 2007 Invalid 2007 Invalid
xusb22.sys                  ***** Invalid 2015 Invalid 2015 Invalid
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Sep  7 18:29:42.910 2017 (UTC - 5:00)**************************
aswKbd.sys                  Mon Jun 19 18:37:12 2017 (59485218)
aswSP.sys                   Thu Jun 22 18:45:26 2017 (594C4886)
aswVmm.sys                  Thu Jun 29 10:44:20 2017 (59551244)
atikmpag.sys                Tue Jul  4 17:48:49 2017 (595C0D41)
atikmdag.sys                Tue Jul  4 18:11:43 2017 (595C129F)
aswbuniva.sys               Tue Jul 11 07:34:08 2017 (5964B7B0)
aswbidsdrivera.sys          Tue Jul 11 07:34:09 2017 (5964B7B1)
aswbidsha.sys               Tue Jul 11 07:34:09 2017 (5964B7B1)
aswbloga.sys                Tue Jul 11 07:34:11 2017 (5964B7B3)
aswSnx.sys                  Thu Aug  3 13:04:50 2017 (598357B2)
aswMonFlt.sys               Thu Aug  3 13:16:28 2017 (59835A6C)


http://www.carrona.org/drivers/driver.php?id=lvrs64.sys
http://www.carrona.org/drivers/driver.php?id=lvuvc64.sys
FIMx64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=RzFilter.sys
http://www.carrona.org/drivers/driver.php?id=RzDxgk.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=tap0901.sys
http://www.carrona.org/drivers/driver.php?id=XtuAcpiDriver.sys
http://www.carrona.org/drivers/driver.php?id=rzendpt.sys
http://www.carrona.org/drivers/driver.php?id=rzudd.sys
http://www.carrona.org/drivers/driver.php?id=rzmpos.sys
http://www.carrona.org/drivers/driver.php?id=rzpnk.sys
http://www.carrona.org/drivers/driver.php?id=rzpmgrk.sys
http://www.carrona.org/drivers/driver.php?id=dtlitescsibus.sys
http://www.carrona.org/drivers/driver.php?id=dtliteusbbus.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=e1i63x64.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=AtihdWT6.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=aswKbd.sys
aswbuniva.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
aswbidsha.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=aswbidsdrivera.sys
aswbloga.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
aswArPot.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
http://www.carrona.org/drivers/driver.php?id=aswSP.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=xusb22.sys
http://www.carrona.org/drivers/driver.php?id=aswKbd.sys
http://www.carrona.org/drivers/driver.php?id=aswSP.sys
http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
aswbuniva.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=aswbidsdrivera.sys
aswbidsha.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
aswbloga.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys

 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 Aanders5

Aanders5
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Posted 28 January 2018 - 09:41 PM

 

Dunno if this is related, but Avast and Adobe Air have repeated problems in the Admin logfile.

Please uninstall them, then download and reinstall the latest available version for your system.

I didn't note any other problems in the Admin logfile that might relate to your problems.

 

I don't usually run older memory dumps, but in this case they might help us figure out what's going on.

Yours date from September and December of 2017.

 

Your UEFI/BIOS (version F6) dates from 2014.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and the outdated UEFI/BIOS' may be the cause of some compatibility issues).

Only 3 Windows Update hotfixes installed.  Most build 15063 (1703/Creators Update) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

You have 4 hard drives.  What is the make/model/wattage and age of your Power Supply?
The purpose of this question is to get you to evaluate your PSU.
- PSU's tend to get less efficient with age
- adding components over time may decrease the ability of the PSU to support the entire system (Maybe remove some stuff to see if that helps?)
- while you can measure the output of a PSU with a multimeter, the readings may change dramatically when the PSU is put under load.  PSU testing instructions (by dc3) here:  https://www.bleepingcomputer.com/forums/t/654994/pc-is-crashingfreezing-up-multiple-times-daily/page-2#entry4341756
- there's a free PSU test in the OCCT program at http://www.ocbase.com/

Lot's of Live Kernel Events in the WER section of the MSINFO32.  If they correspond to an equal number of BSOD events, then it's not usually a concern.  But, if there are a lot more of the Live Kernel Events than there are BSOD events - I start to wonder about a hardware problem (and will suggest hardware diagnostics).  Your system has a lot of the Live Kernel Events without corresponding BSOD events - as such I suggest the following hardware diagnostics:

 

Please run these free hardware diagnostics:  http://www.carrona.org/hwdiag.html
Please run ALL of the tests and let us know the results.
FYI - These are the tests and what we usually see for the reports:

 

1 - Antivirus/antimalware scans:  In short, if there are Trojans or other serious malware - start over in the Am I Infected forums
2 - Memory diagnostics:  Run MemTest86+ for at least 3 passes.  If booting from UEFI, run MemTest86 instead.  Let us know if there were any errors reported
3 - Hard Drive diagnostics:  Don't sweat the details here.  In short, run the Seagate Seatools Long/Extended test from a bootable disk.  If unable to run it from a bootable disk (UEFI and some others), then run the Seagate Seatools for Windows from within Windows.  There are no diagnostics for SSD's, just run the Crystal Mark tests and let us know if there were any failures
4 - Furmark:  run the test until the temperature stabilizes.  Don't let it get much over 90ºC.  Let us know the temp it stabilizes at and if there were any problems running the test (other than slowness).
5 - Prime95:  run the Blend test for 24 hours (this may not be possible, but run it as long as you can.  Look for errors in the output, or for problems running the test (freezes/crashes)
6 - Video 2 (other video tests):  there's several tests here.  Run all of them.  I'm especially interested in the Video Memory Test.  Let us know the results of the test(s)
  - A - simtek.org memtest
  - B - Video memory stress test
  - C - Artifact Locator
  - D - OCCT - 4 built in tests for CPU, GPU, PSU
  - E - Video Memory Stress Test
7 - CPU tests:  run at least one test on your CPU and let us know the result.


Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen both dtsoftbus01.sys and dtscsibus.sys blamed on several occasions).

 

Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration):  New link (15 Aug 2012):  http://www.duplexsecure.com/downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link:  http://www.disc-tools.com/download/sptd
Manual procedure here:  http://daemonpro-help.com/en/problems_and_solutions/registry_and_sptd_problems.html
NOTE:  The uninstaller may not find the SPTD.sys driver.  Don't worry about it, just let us know in your post.
NOTE2:  The latest version has an SPTD2.sys driver - the uninstaller is on the same page as the SPTD.sys driver - just download the version for W10!

Previous memory dumps point at AMD video.  I suggest a clean install of the AMD video drivers:

 

Please uninstall your video drivers and all the nVidia/AMD/Intel VIDEO (not chipset) software from your system (Settings...Apps - or appwiz.cpl)
- If uninstalling the AMD video drivers, you may also want to run the AMD Clean Uninstall utility (free from here:  http://support.amd.com/en-us/kb-articles/Pages/AMD-Clean-Uninstall-Utility.aspx )
Then use this free tool to remove any traces of the drivers:  http://www.guru3d.com/files-details/display-driver-uninstaller-download.html

Then reboot and check Windows Update (allow it to install video drivers):  https://support.microsoft.com/en-us/help/15054/windows-7-automatically-get-recommended-drivers-updates-hardware

Test to see if this helps and post back with the results.

Then, if that works and you need the nVidia drivers - feel free to download and install the latest, W10 compatible video drivers from http://www.nvidia.com/Download/index.aspx
Then, if that works and you need the AMD drivers - feel free to download and install the latest, W10 compatible video drivers from http://support.amd.com/en-us/download
Then, if that works and you need the Intel drivers - feel free to download and install the latest, W10 compatible video drivers from http://downloadcenter.intel.com (you can also usually download these drivers from the manufacturer's website)

 

Please update these older drivers.  Links are provided in order to assist you with looking up the source of the drivers.  
If unable to find an update, please uninstall the program that is responsible for that driver.  

DO NOT manually delete/rename the driver as it may make the system unbootable!!!:

lvrs64.sys                  Mon Oct 22 22:11:24 2012 (5085FCCC)
Logitech Camera driver http://www.logitech.com/index.cfm/support_downloads/downloads/&cl=us,en
http://www.carrona.org/drivers/driver.php?id=lvrs64.sys
 
lvuvc64.sys                 Mon Oct 22 22:12:08 2012 (5085FCF8)
Logitech USB Video Class Driver (WebCam) http://www.logitech.com/index.cfm/support_downloads/downloads/&cl=us,en
http://www.carrona.org/drivers/driver.php?id=lvuvc64.sys
 
FIMx64.sys                  Sat Dec  7 15:01:12 2013 (52A37E88)
 Free ISO Mount by Media Freeware
FIMx64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
 
RzFilter.sys                Thu Apr  3 11:39:47 2014 (533D80C3)
Kernel-mode user input redirection driver http://www.razersupport.com/
http://www.carrona.org/drivers/driver.php?id=RzFilter.sys
 
RzDxgk.sys                  Thu Apr  3 11:39:50 2014 (533D80C6)
Razer overlay driver http://www.razersupport.com/
http://www.carrona.org/drivers/driver.php?id=RzDxgk.sys
 
TeeDriverx64.sys            Tue Sep 23 16:01:14 2014 (5421D18A)
Intel Management Engine Interface (MEI) driver OEM or http://downloadcenter.intel.com[br][br]Installation instructions - http://www.sysnative.com/forums/windows-10-a/18573-windows-10-error-0x800f081f-source-file-not-found.html#post144391
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
 
tap0901.sys                 Thu Nov  6 03:36:53 2014 (545B3325)
TAP-Win32 Adapter V9 or[br]OpenVPN driver or COMODO http://openvpn.net/index.php/open-source/downloads.html or http://forums.comodo.com/index.php?action=dlattach;topic=17220.0;attach=17692  Requires registration
http://www.carrona.org/drivers/driver.php?id=tap0901.sys
 
XtuAcpiDriver.sys           Thu Feb 26 07:51:57 2015 (54EF16ED)
Intel extreme tuning BIOS interface driver http://downloadcenter.intel.com/
http://www.carrona.org/drivers/driver.php?id=XtuAcpiDriver.sys
 

Analysis:
The following is for information purposes only.
The following information contains the relevant information from the blue screen analysis:
**************************Sat Dec  2 02:25:16.431 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\120217-5531-01.dmp]
Windows 10 Kernel Version 15063 MP (8 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:0 days 9:00:16.144
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by :dxgkrnl.sys ( dxgkrnl!TraceDxgkDevice+126b )
BugCheck 100000EA, {ffffa987c6b77080, 0, 0, 0}
BugCheck Info: THREAD_STUCK_IN_DEVICE_DRIVER_M (100000ea)
Arguments:
Arg1: ffffa987c6b77080, Pointer to a stuck thread object.  Do .thread then kb on it to find
    the hung location.
Arg2: 0000000000000000, Pointer to a DEFERRED_WATCHDOG object.
Arg3: 0000000000000000, Pointer to offending driver name.
Arg4: 0000000000000000, Number of times "intercepted" bugcheck 0xEA was hit (see notes).
BUGCHECK_STR:  0xEA
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_FAULT
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID: 0xEA_IMAGE_dxgkrnl.sys
CPUID:        "Intel® Core™ i7-4790K CPU @ 4.00GHz"
MaxSpeed:     4000
CurrentSpeed: 4000
  BIOS Version                  F6
  BIOS Release Date             06/17/2014
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  Z97X-SLI
  Baseboard Product             Z97X-SLI-CF
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Sep  7 18:29:42.910 2017 (UTC - 5:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\090717-9796-01.dmp]
Windows 10 Kernel Version 15063 MP (8 procs) Free x64
Built by: 15063.0.amd64fre.rs2_release.170317-1834
System Uptime:12 days 4:19:06.624
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by :dxgkrnl.sys ( dxgkrnl!TraceDxgkDevice+126b )
BugCheck 100000EA, {ffffac045419c640, 0, 0, 0}
BugCheck Info: THREAD_STUCK_IN_DEVICE_DRIVER_M (100000ea)
Arguments:
Arg1: ffffac045419c640, Pointer to a stuck thread object.  Do .thread then kb on it to find
    the hung location.
Arg2: 0000000000000000, Pointer to a DEFERRED_WATCHDOG object.
Arg3: 0000000000000000, Pointer to offending driver name.
Arg4: 0000000000000000, Number of times "intercepted" bugcheck 0xEA was hit (see notes).
BUGCHECK_STR:  0xEA
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0xEA_IMAGE_dxgkrnl.sys
CPUID:        "Intel® Core™ i7-4790K CPU @ 4.00GHz"
MaxSpeed:     4000
CurrentSpeed: 4000
  BIOS Version                  F6
  BIOS Release Date             06/17/2014
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  Z97X-SLI
  Baseboard Product             Z97X-SLI-CF
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

3rd Party Drivers:
The following is for information purposes only.
My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Sat Dec  2 02:25:16.431 2017 (UTC - 5:00)**************************
lvrs64.sys                  Mon Oct 22 22:11:24 2012 (5085FCCC)
lvuvc64.sys                 Mon Oct 22 22:12:08 2012 (5085FCF8)
FIMx64.sys                  Sat Dec  7 15:01:12 2013 (52A37E88)
RzFilter.sys                Thu Apr  3 11:39:47 2014 (533D80C3)
RzDxgk.sys                  Thu Apr  3 11:39:50 2014 (533D80C6)
TeeDriverx64.sys            Tue Sep 23 16:01:14 2014 (5421D18A)
tap0901.sys                 Thu Nov  6 03:36:53 2014 (545B3325)
XtuAcpiDriver.sys           Thu Feb 26 07:51:57 2015 (54EF16ED)
rzendpt.sys                 Tue Aug 11 07:13:46 2015 (55C9D8EA)
rzudd.sys                   Tue Aug 11 07:13:50 2015 (55C9D8EE)
rzmpos.sys                  Tue Aug 11 07:14:16 2015 (55C9D908)
rzpnk.sys                   Wed Sep 16 20:16:35 2015 (55FA0663)
rzpmgrk.sys                 Thu Sep 17 14:42:44 2015 (55FB09A4)
dtlitescsibus.sys           Thu Sep 24 16:17:21 2015 (56045A51)
dtliteusbbus.sys            Mon Dec 28 08:05:52 2015 (568133B0)
RTKVHD64.sys                Fri Jan 22 10:09:21 2016 (56A24621)
e1i63x64.sys                Fri Mar  4 16:46:29 2016 (56DA0235)
IntcDAud.sys                Tue May 10 04:08:56 2016 (57319718)
igdkmd64.sys                Thu Sep 29 10:43:27 2016 (57ED288F)
AtihdWT6.sys                Sat Mar 25 17:04:05 2017 (58D6DB45)
atikmpag.sys                Thu Jul 20 18:36:30 2017 (5971306E)
atikmdag.sys                Thu Jul 20 18:52:01 2017 (59713411)
aswKbd.sys                  Tue Aug 22 14:02:36 2017 (599C71BC)
aswbuniva.sys               Mon Oct 16 04:01:16 2017 (59E4674C)
aswbidsha.sys               Mon Oct 16 04:01:17 2017 (59E4674D)
aswbidsdrivera.sys          Mon Oct 16 04:01:17 2017 (59E4674D)
aswbloga.sys                Mon Oct 16 04:01:20 2017 (59E46750)
aswArPot.sys                Tue Oct 31 12:40:21 2017 (59F8A775)
aswRvrt.sys                 Tue Oct 31 12:40:22 2017 (59F8A776)
aswSnx.sys                  Tue Oct 31 12:40:52 2017 (59F8A794)
aswMonFlt.sys               Tue Oct 31 12:58:05 2017 (59F8AB9D)
aswVmm.sys                  Tue Oct 31 12:58:08 2017 (59F8ABA0)
aswSP.sys                   Tue Nov 14 06:29:54 2017 (5A0AD3B2)
intelppm.sys                ***** Invalid 2007 Invalid 2007 Invalid
xusb22.sys                  ***** Invalid 2015 Invalid 2015 Invalid
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Sep  7 18:29:42.910 2017 (UTC - 5:00)**************************
aswKbd.sys                  Mon Jun 19 18:37:12 2017 (59485218)
aswSP.sys                   Thu Jun 22 18:45:26 2017 (594C4886)
aswVmm.sys                  Thu Jun 29 10:44:20 2017 (59551244)
atikmpag.sys                Tue Jul  4 17:48:49 2017 (595C0D41)
atikmdag.sys                Tue Jul  4 18:11:43 2017 (595C129F)
aswbuniva.sys               Tue Jul 11 07:34:08 2017 (5964B7B0)
aswbidsdrivera.sys          Tue Jul 11 07:34:09 2017 (5964B7B1)
aswbidsha.sys               Tue Jul 11 07:34:09 2017 (5964B7B1)
aswbloga.sys                Tue Jul 11 07:34:11 2017 (5964B7B3)
aswSnx.sys                  Thu Aug  3 13:04:50 2017 (598357B2)
aswMonFlt.sys               Thu Aug  3 13:16:28 2017 (59835A6C)
http://www.carrona.org/drivers/driver.php?id=lvrs64.sys
http://www.carrona.org/drivers/driver.php?id=lvuvc64.sys
FIMx64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=RzFilter.sys
http://www.carrona.org/drivers/driver.php?id=RzDxgk.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=tap0901.sys
http://www.carrona.org/drivers/driver.php?id=XtuAcpiDriver.sys
http://www.carrona.org/drivers/driver.php?id=rzendpt.sys
http://www.carrona.org/drivers/driver.php?id=rzudd.sys
http://www.carrona.org/drivers/driver.php?id=rzmpos.sys
http://www.carrona.org/drivers/driver.php?id=rzpnk.sys
http://www.carrona.org/drivers/driver.php?id=rzpmgrk.sys
http://www.carrona.org/drivers/driver.php?id=dtlitescsibus.sys
http://www.carrona.org/drivers/driver.php?id=dtliteusbbus.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=e1i63x64.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=AtihdWT6.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=aswKbd.sys
aswbuniva.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
aswbidsha.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=aswbidsdrivera.sys
aswbloga.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
aswArPot.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
http://www.carrona.org/drivers/driver.php?id=aswSP.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=xusb22.sys
http://www.carrona.org/drivers/driver.php?id=aswKbd.sys
http://www.carrona.org/drivers/driver.php?id=aswSP.sys
http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
aswbuniva.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=aswbidsdrivera.sys
aswbidsha.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
aswbloga.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys

 

 

 

I am working my way through these still.

 

I was playing a game today though and got my GPU to crash back to back wthin about 5-6 minutes (of reconnecting to game).

 

I tried finding some information from the Event Viewer, and under System there is the same error before each of the critical ones saying my PC was shutdown. The error is..
 

 

The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID 

{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}
 and APPID 
{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}
 to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

 

Which Windows says is harmless (in regards to that specific GUID), but its the same error on both crashes. Could this be something?


Edited by Aanders5, 28 January 2018 - 09:42 PM.


#8 usasma

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Posted 29 January 2018 - 03:36 PM

These are application errors and that means that they've likely occurred in the user space.
In the BSOD/Hangs/Crashes forum we concentrate on the kernel space

In general, a BSOD comes from a problem in the kernel space (most likely a driver)

 

Carefully check the times in the Event Viewer entries, ensuring that these events are happening just before the crash - not during the startup process before Windows logs the error (which happens after the computer has rebooted and gotten back into Windows).  There's several different possibilities as to why they occur - most often it's because of the startup process

 

If you can track down the application associated with the CLSID and the one with the APPID (they may be the same - I'm not sure about that)

You can then uninstall that application - and then download and install a fresh copy from the manufacturer's website.

 

Another generic fix for DCOM errors (which I usually just ignore) is:

 

Please attempt to fix your DCOM errors by doing this:

Go to Start, and then to Run (or the Win and R keys)
Type in "dcomcnfg" (without the quotes) and press Enter

In the Component Services window that opens, go to the left hand pane and double click on:
- Component Services, then on
- Computers, then on
- My Computer, then on
- DCOM Config
If it asks you to register any of the components, click Yes
This may happen several times if there are several unregistered components

Once you're finished, close the window and reboot the computer.
Check to see if the problems are fixed.
NOTE:  This is a generic "fix" for DCOM errors.  If it does not fix your problems, please post back.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#9 Aanders5

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Posted 29 January 2018 - 10:30 PM

 

These are application errors and that means that they've likely occurred in the user space.
In the BSOD/Hangs/Crashes forum we concentrate on the kernel space

In general, a BSOD comes from a problem in the kernel space (most likely a driver)

 

Carefully check the times in the Event Viewer entries, ensuring that these events are happening just before the crash - not during the startup process before Windows logs the error (which happens after the computer has rebooted and gotten back into Windows).  There's several different possibilities as to why they occur - most often it's because of the startup process

 

If you can track down the application associated with the CLSID and the one with the APPID (they may be the same - I'm not sure about that)

You can then uninstall that application - and then download and install a fresh copy from the manufacturer's website.

 

Another generic fix for DCOM errors (which I usually just ignore) is:

 

Please attempt to fix your DCOM errors by doing this:

 

Go to Start, and then to Run (or the Win and R keys)
Type in "dcomcnfg" (without the quotes) and press Enter

In the Component Services window that opens, go to the left hand pane and double click on:
- Component Services, then on
- Computers, then on
- My Computer, then on
- DCOM Config
If it asks you to register any of the components, click Yes
This may happen several times if there are several unregistered components

Once you're finished, close the window and reboot the computer.
Check to see if the problems are fixed.
NOTE:  This is a generic "fix" for DCOM errors.  If it does not fix your problems, please post back.

 

Soooo context switch. If I unplug my two new side monitors, I can game just fine on intense games... anyone reason why? I just played 4 rounds of PUBG just dandy and I am not using the side monitors for gaming, just side stuff like Discord, web browsing, or music.

 

For extra context, my main monitor is a 2560x1440 using HDMI to HDMI.
The side monitors are exact same brand/type, they are 1920x1080 and due to the variety of outputs on the GPU one uses displayport to HDMI and the other uses DVI to HDMI. (side monitors have VGA or HDMI input)

 

My next plan of action is to only use my main monitor and test each of those other ports with it while high-end gaming (dvi and displayport).

 

If no crash, I will try each of the side monitors (as my only/main monitor) one at a time in each port while gaming.

If still no crash, I will re-connect the main monitor with HDMI to HDMI, then also attach one side monitor and test it with DVI and then displayport while gaming. Then swap to the next side monitor and re-test both ports.

 

Hopefully, with a crash somewhere along the way so I can find a pattern.

My only confusion is, how can a monitor potentially crash a GPU? If it was just the port on the GPU, then that would seem insanely unlikely to have two GPU's both have an issue on one of the ports, but even then, will a bad port crash the GPU still?

 

And hopefully last night was not a fluke with it randomly working, maybe I should re-game tonight and ensure it all still works fine?

 

Thanks!


Edited by Aanders5, 30 January 2018 - 09:26 AM.


#10 usasma

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Posted 01 February 2018 - 01:42 PM

If it doesn't crash when you don't use the side monitors, yet it does crash when you use them - then the problem is with the side monitors, the cables, or the drivers using them.

I presume that you've done a clean install of the video drivers - so that'll tend to rule them out as a problem.

That leaves the cables or the monitors themselves (also can be other system components too).

Can you try the side monitors in different combinations/ports?

Keep a record of which combo's you've tried and see if you can identify what causes the problem and what prevents it.

You'll either find the problem here or you won't.

If you do - then you'll know which was the problem.

If you don't - then we'll have to look further at the system (this presumes that the side monitors and cables aren't found to be at fault).


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#11 HyperHenry

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Posted 01 February 2018 - 11:42 PM

How large is your PSU? It may not be powerful enough to supply the system and 3 monitors. Also just a suggestion, when only one person is responding there's no need to quote large posts. It makes it harder to read them all.






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