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Windows 10 Freeze No BSOD


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#1 sum108

sum108

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Posted 26 January 2018 - 01:22 AM

Trouble with windows freezing within 5-15 minutes of logging on.  Does not freeze in safe mode, or when no user is logged in.  Attached are speccy and minitoolbox logs.  Ran memory tests, all checks out ok.  Same for sfc /scannow

 

Just did a fresh install of Windows.  Issue still persists.  Any ideas? Any other logs that would be of assistance?  Thanks guys!

 

http://speccy.piriform.com/results/4TVcNDlCJQ8IsQS3BKFw8gg

MiniToolBox by Farbar  Version: 17-06-2016
Ran by Devin (administrator) on 26-01-2018 at 01:20:22
Running from "C:\Users\Devin\Downloads"
Microsoft Windows 10 Enterprise  (X64)
Model: MS-7A34 Manufacturer: Micro-Star International Co., Ltd.
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (01/25/2018 03:25:57 AM) (Source: Application Error) (User: )
Description: Faulting application name: SearchUI.exe, version: 10.0.10240.16384, time stamp: 0x559f3d35
Faulting module name: CortanaApi.dll, version: 0.0.0.0, time stamp: 0x559f391e
Exception code: 0x80000003
Fault offset: 0x000000000015a6d7
Faulting process id: 0xb88
Faulting application start time: 0xSearchUI.exe0
Faulting application path: SearchUI.exe1
Faulting module path: SearchUI.exe2
Report Id: SearchUI.exe3
Faulting package full name: SearchUI.exe4
Faulting package-relative application ID: SearchUI.exe5

Error: (01/25/2018 03:25:56 AM) (Source: Application Error) (User: )
Description: Faulting application name: SearchUI.exe, version: 10.0.10240.16384, time stamp: 0x559f3d35
Faulting module name: CortanaApi.dll, version: 0.0.0.0, time stamp: 0x559f391e
Exception code: 0x80000003
Fault offset: 0x000000000015a6d7
Faulting process id: 0xb28
Faulting application start time: 0xSearchUI.exe0
Faulting application path: SearchUI.exe1
Faulting module path: SearchUI.exe2
Report Id: SearchUI.exe3
Faulting package full name: SearchUI.exe4
Faulting package-relative application ID: SearchUI.exe5

Error: (01/25/2018 03:25:52 AM) (Source: Application Error) (User: )
Description: Faulting application name: SearchUI.exe, version: 10.0.10240.16384, time stamp: 0x559f3d35
Faulting module name: CortanaApi.dll, version: 0.0.0.0, time stamp: 0x559f391e
Exception code: 0x80000003
Fault offset: 0x000000000015a6d7
Faulting process id: 0xa5c
Faulting application start time: 0xSearchUI.exe0
Faulting application path: SearchUI.exe1
Faulting module path: SearchUI.exe2
Report Id: SearchUI.exe3
Faulting package full name: SearchUI.exe4
Faulting package-relative application ID: SearchUI.exe5

Error: (01/25/2018 03:25:51 AM) (Source: Application Error) (User: )
Description: Faulting application name: SearchUI.exe, version: 10.0.10240.16384, time stamp: 0x559f3d35
Faulting module name: CortanaApi.dll, version: 0.0.0.0, time stamp: 0x559f391e
Exception code: 0x80000003
Fault offset: 0x000000000015a6d7
Faulting process id: 0x1f0
Faulting application start time: 0xSearchUI.exe0
Faulting application path: SearchUI.exe1
Faulting module path: SearchUI.exe2
Report Id: SearchUI.exe3
Faulting package full name: SearchUI.exe4
Faulting package-relative application ID: SearchUI.exe5

Error: (01/25/2018 03:25:51 AM) (Source: Application Error) (User: )
Description: Faulting application name: SearchUI.exe, version: 10.0.10240.16384, time stamp: 0x559f3d35
Faulting module name: CortanaApi.dll, version: 0.0.0.0, time stamp: 0x559f391e
Exception code: 0x80000003
Fault offset: 0x000000000015a6d7
Faulting process id: 0x778
Faulting application start time: 0xSearchUI.exe0
Faulting application path: SearchUI.exe1
Faulting module path: SearchUI.exe2
Report Id: SearchUI.exe3
Faulting package full name: SearchUI.exe4
Faulting package-relative application ID: SearchUI.exe5

Error: (01/25/2018 03:25:50 AM) (Source: Application Error) (User: )
Description: Faulting application name: SearchUI.exe, version: 10.0.10240.16384, time stamp: 0x559f3d35
Faulting module name: CortanaApi.dll, version: 0.0.0.0, time stamp: 0x559f391e
Exception code: 0x80000003
Fault offset: 0x000000000015a6d7
Faulting process id: 0xbc4
Faulting application start time: 0xSearchUI.exe0
Faulting application path: SearchUI.exe1
Faulting module path: SearchUI.exe2
Report Id: SearchUI.exe3
Faulting package full name: SearchUI.exe4
Faulting package-relative application ID: SearchUI.exe5

Error: (01/25/2018 03:25:49 AM) (Source: Microsoft-Windows-Immersive-Shell) (User: DESKTOP-8JR4LO3)
Description: Activation of app Microsoft.Windows.Cortana_cw5n1h2txyewy!CortanaUI failed with error: -2147023170 See the Microsoft-Windows-TWinUI/Operational log for additional information.

Error: (01/25/2018 03:25:49 AM) (Source: Application Error) (User: )
Description: Faulting application name: SearchUI.exe, version: 10.0.10240.16384, time stamp: 0x559f3d35
Faulting module name: CortanaApi.dll, version: 0.0.0.0, time stamp: 0x559f391e
Exception code: 0x80000003
Fault offset: 0x000000000015a6d7
Faulting process id: 0xb2c
Faulting application start time: 0xSearchUI.exe0
Faulting application path: SearchUI.exe1
Faulting module path: SearchUI.exe2
Report Id: SearchUI.exe3
Faulting package full name: SearchUI.exe4
Faulting package-relative application ID: SearchUI.exe5

Error: (01/25/2018 03:25:47 AM) (Source: Application Error) (User: )
Description: Faulting application name: SearchUI.exe, version: 10.0.10240.16384, time stamp: 0x559f3d35
Faulting module name: CortanaApi.dll, version: 0.0.0.0, time stamp: 0x559f391e
Exception code: 0x80000003
Fault offset: 0x000000000015a6d7
Faulting process id: 0xa94
Faulting application start time: 0xSearchUI.exe0
Faulting application path: SearchUI.exe1
Faulting module path: SearchUI.exe2
Report Id: SearchUI.exe3
Faulting package full name: SearchUI.exe4
Faulting package-relative application ID: SearchUI.exe5

Error: (01/25/2018 03:25:45 AM) (Source: Application Error) (User: )
Description: Faulting application name: SearchUI.exe, version: 10.0.10240.16384, time stamp: 0x559f3d35
Faulting module name: CortanaApi.dll, version: 0.0.0.0, time stamp: 0x559f391e
Exception code: 0x80000003
Fault offset: 0x000000000015a6d7
Faulting process id: 0x9c8
Faulting application start time: 0xSearchUI.exe0
Faulting application path: SearchUI.exe1
Faulting module path: SearchUI.exe2
Report Id: SearchUI.exe3
Faulting package full name: SearchUI.exe4
Faulting package-relative application ID: SearchUI.exe5


System errors:
=============
Error: (01/25/2018 07:03:20 PM) (Source: Service Control Manager) (User: )
Description: The Interactive Services Detection service terminated with the following error: 
%%1 = Incorrect function.


Error: (01/25/2018 07:03:20 PM) (Source: Service Control Manager) (User: )
Description: The Interactive Services Detection service terminated with the following error: 
%%1 = Incorrect function.


Error: (01/25/2018 07:03:20 PM) (Source: Service Control Manager) (User: )
Description: The Interactive Services Detection service terminated with the following error: 
%%1 = Incorrect function.


Error: (01/25/2018 07:03:20 PM) (Source: Service Control Manager) (User: )
Description: The Interactive Services Detection service terminated with the following error: 
%%1 = Incorrect function.


Error: (01/25/2018 07:03:20 PM) (Source: Service Control Manager) (User: )
Description: The Interactive Services Detection service terminated with the following error: 
%%1 = Incorrect function.


Error: (01/25/2018 07:03:20 PM) (Source: Service Control Manager) (User: )
Description: The Interactive Services Detection service terminated with the following error: 
%%1 = Incorrect function.


Error: (01/25/2018 07:03:20 PM) (Source: Service Control Manager) (User: )
Description: The Interactive Services Detection service terminated with the following error: 
%%1 = Incorrect function.


Error: (01/25/2018 07:03:20 PM) (Source: Service Control Manager) (User: )
Description: The Interactive Services Detection service terminated with the following error: 
%%1 = Incorrect function.


Error: (01/25/2018 07:03:20 PM) (Source: Service Control Manager) (User: )
Description: The Interactive Services Detection service terminated with the following error: 
%%1 = Incorrect function.


Error: (01/25/2018 07:03:19 PM) (Source: Service Control Manager) (User: )
Description: The Interactive Services Detection service terminated with the following error: 
%%1 = Incorrect function.



Microsoft Office Sessions:
=========================
Error: (01/25/2018 03:25:57 AM) (Source: Application Error)(User: )
Description: SearchUI.exe10.0.10240.16384559f3d35CortanaApi.dll0.0.0.0559f391e80000003000000000015a6d7b8801d395b61fb78699C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exeC:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\CortanaApi.dll241702a3-cee3-4688-a9d1-f26a37c9891fMicrosoft.Windows.Cortana_1.4.8.152_neutral_neutral_cw5n1h2txyewyCortanaUI

Error: (01/25/2018 03:25:56 AM) (Source: Application Error)(User: )
Description: SearchUI.exe10.0.10240.16384559f3d35CortanaApi.dll0.0.0.0559f391e80000003000000000015a6d7b2801d395b61f417d9eC:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exeC:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\CortanaApi.dll530e1c8f-51fb-4532-a830-d11bc8e642d8Microsoft.Windows.Cortana_1.4.8.152_neutral_neutral_cw5n1h2txyewyCortanaUI

Error: (01/25/2018 03:25:52 AM) (Source: Application Error)(User: )
Description: SearchUI.exe10.0.10240.16384559f3d35CortanaApi.dll0.0.0.0559f391e80000003000000000015a6d7a5c01d395b61d024695C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exeC:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\CortanaApi.dll7233b9f4-6f77-49da-80d9-c4868a2c35e0Microsoft.Windows.Cortana_1.4.8.152_neutral_neutral_cw5n1h2txyewyCortanaUI

Error: (01/25/2018 03:25:51 AM) (Source: Application Error)(User: )
Description: SearchUI.exe10.0.10240.16384559f3d35CortanaApi.dll0.0.0.0559f391e80000003000000000015a6d71f001d395b61c8560b2C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exeC:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\CortanaApi.dllcfef817a-2790-447b-8133-f8d2fd7322e5Microsoft.Windows.Cortana_1.4.8.152_neutral_neutral_cw5n1h2txyewyCortanaUI

Error: (01/25/2018 03:25:51 AM) (Source: Application Error)(User: )
Description: SearchUI.exe10.0.10240.16384559f3d35CortanaApi.dll0.0.0.0559f391e80000003000000000015a6d777801d395b61c30b344C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exeC:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\CortanaApi.dll0e794df6-2780-4e96-a1e8-1fdee16f7a94Microsoft.Windows.Cortana_1.4.8.152_neutral_neutral_cw5n1h2txyewyCortanaUI

Error: (01/25/2018 03:25:50 AM) (Source: Application Error)(User: )
Description: SearchUI.exe10.0.10240.16384559f3d35CortanaApi.dll0.0.0.0559f391e80000003000000000015a6d7bc401d395b61bbe5bf8C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exeC:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\CortanaApi.dll0ff7495d-f2ed-41b2-9843-d11848e6a950Microsoft.Windows.Cortana_1.4.8.152_neutral_neutral_cw5n1h2txyewyCortanaUI

Error: (01/25/2018 03:25:49 AM) (Source: Microsoft-Windows-Immersive-Shell)(User: DESKTOP-8JR4LO3)
Description: Microsoft.Windows.Cortana_cw5n1h2txyewy!CortanaUI-2147023170

Error: (01/25/2018 03:25:49 AM) (Source: Application Error)(User: )
Description: SearchUI.exe10.0.10240.16384559f3d35CortanaApi.dll0.0.0.0559f391e80000003000000000015a6d7b2c01d395b61aeed4daC:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exeC:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\CortanaApi.dlleb333e5a-a563-4c64-ba2f-0af38e9ab9baMicrosoft.Windows.Cortana_1.4.8.152_neutral_neutral_cw5n1h2txyewyCortanaUI

Error: (01/25/2018 03:25:47 AM) (Source: Application Error)(User: )
Description: SearchUI.exe10.0.10240.16384559f3d35CortanaApi.dll0.0.0.0559f391e80000003000000000015a6d7a9401d395b619ac1c47C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exeC:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\CortanaApi.dll8b3b1208-2aca-4d4f-87b5-5e768f45759eMicrosoft.Windows.Cortana_1.4.8.152_neutral_neutral_cw5n1h2txyewyCortanaUI

Error: (01/25/2018 03:25:45 AM) (Source: Application Error)(User: )
Description: SearchUI.exe10.0.10240.16384559f3d35CortanaApi.dll0.0.0.0559f391e80000003000000000015a6d79c801d395b618688d95C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exeC:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\CortanaApi.dll2a960f2e-8ba6-4441-b56f-827ee435cf26Microsoft.Windows.Cortana_1.4.8.152_neutral_neutral_cw5n1h2txyewyCortanaUI


=========================== Installed Programs ============================

Bitdefender Antivirus Free Edition (HKLM\...\BitDefender Gonzales) (Version: 1.0.21.1109 - Bitdefender)
CCleaner (HKLM\...\CCleaner) (Version: 5.39 - Piriform)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 64.0.3282.119 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.33.7 - Google Inc.) Hidden
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.3.7131.1115 - Microsoft Corporation)
NETGEAR A6100 Genie (HKLM-x32\...\{15D27BA3-6CCD-4848-8925-07EF083492AD}) (Version: 1.0.0.32 - NETGEAR) Hidden
NETGEAR A6100 Genie (HKLM-x32\...\InstallShield_{15D27BA3-6CCD-4848-8925-07EF083492AD}) (Version: 1.0.0.32 - NETGEAR)
Speccy (HKLM\...\Speccy) (Version: 1.31 - Piriform)
tastyworks (HKLM\...\{com.tastyworks.desktop}}_is1) (Version: 0.19.0 - tastyworks, inc)
TeamViewer 13 (HKLM-x32\...\TeamViewer) (Version: 13.0.6447 - TeamViewer)
Update for Windows 10 for x64-based Systems (KB4023057) (HKLM\...\{AC0D130B-8809-4125-811F-667893B90644}) (Version: 2.11.0.0 - Microsoft Corporation)
UpdateAssistant (HKLM-x32\...\{7C070E60-8769-4763-BBD8-7537A28A60D4}) (Version: 1.10.0.0 - Microsoft Corporation) Hidden
Windows 10 Update Assistant (HKLM-x32\...\{D5C69738-B486-402E-85AC-2456D98A64E4}) (Version: 1.4.9200.22350 - Microsoft Corporation)

========================= Devices: ================================

Name: 
Description: 
Class Guid: 
Manufacturer: 
Service: 
Device ID: ACPI\AMDIF030\0
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.

Name: PCI Device
Description: PCI Device
Class Guid: 
Manufacturer: 
Service: 
Device ID: PCI\VEN_1022&DEV_145A&SUBSYS_145A1022&REV_00\4&C93BEE2&0&0039
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.

Name: PCI Device
Description: PCI Device
Class Guid: 
Manufacturer: 
Service: 
Device ID: PCI\VEN_1022&DEV_1455&SUBSYS_14551022&REV_00\4&2B9CC193&0&0041
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.


========================= Memory info: ===================================

Percentage of memory in use: 27%
Total physical RAM: 8144.19 MB
Available physical RAM: 5906.92 MB
Total Virtual: 10064.19 MB
Available Virtual: 7513.3 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:465.27 GB) (Free:429.69 GB) NTFS

========================= Users: ========================================

User accounts for \\DESKTOP-8JR4LO3

Administrator            DefaultAccount           Devin                    
Guest                    

========================= Minidump Files ==================================

C:\Windows\Minidump\012518-13390-01.dmp
========================= Restore Points ==================================

25-01-2018 06:39:16 Windows Update
25-01-2018 07:26:04 Installed NETGEAR A6100 Genie

**** End of log ****


Edited by sum108, 26 January 2018 - 01:30 AM.


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#2 usasma

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Posted 26 January 2018 - 08:19 AM

Start with a clean boot and see if that stops the problem:

 

Perform a Clean Boot:  http://www.thewindowsclub.com/what-is-clean-boot-state-in-windows

If that stops the problem, then re-enable things a few at a time until you figure out what's causing it.
Then uninstall the problem program (from Start...Settings...Apps...Apps & Features - if you don't find it there, check the right sidebar for Programs and Features and see if you can remove it from there).

 

If that doesn't fix it, then wait for the system to freeze again - then recover it and immediately generate these 2 sets of reports:

 

Let's try looking at these 2 sets of reports:

Report Set #1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

If you have problems with it running it, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

Report Set #2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504
The Event ID 41 error is simply Windows saying that it doesn't know why it shutdown.

While waiting for a reply, please monitor your temps with one of these free utilities: 
SpeedFan:  http://www.almico.com/sfdownload.php
HWMonitor:  https://www.cpuid.com/softwares/hwmonitor.html
HWInfo:  https://www.hwinfo.com/download.php


 

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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