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Dell 690 Desktop right Keyboard numbers not working


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8 replies to this topic

#1 mystic12

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Posted 25 January 2018 - 01:17 PM

Hey guys, client of mine tried 2 different keyboards one new and one used and only the numbers keys on the right side section is not working. I am not seeing this as a virus issue because his pc works fine otherwise, any ideas here please?



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#2 britechguy

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Posted 25 January 2018 - 01:59 PM

Is Num Lock turned on?

Brian  AKA  Bri the Tech Guy (website in my user profile) - Windows 10 Home, 64-Bit, Version 1803, Build 17134 

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#3 mystic12

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Posted 25 January 2018 - 02:09 PM

Hmnn, so simple, I will advise him, get back to you when he replies.



#4 britechguy

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Posted 25 January 2018 - 02:17 PM

Simple things are often easily overlooked when panic and/or frustration sets in.

Brian  AKA  Bri the Tech Guy (website in my user profile) - Windows 10 Home, 64-Bit, Version 1803, Build 17134 

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#5 mystic12

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Posted 25 January 2018 - 02:24 PM

Yes, agreed!



#6 mystic12

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Posted 27 January 2018 - 07:09 AM

The guy said it's not the num lock, what else could it be?



#7 george144

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Posted 27 January 2018 - 07:18 AM

DAMN, I thought I might have been able to actually help someone.  Oh well.  Since it was brought up, isn't there a boot or bios option that automatically turns NUM LOCK on?


Edited by george144, 27 January 2018 - 07:18 AM.


#8 opera

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Posted 27 January 2018 - 07:26 AM

Ease of Access ?

 

Worth a look (Yes I know you are a Dell)

 

https://support.hp.com/gb-en/document/c04589581



#9 britechguy

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Posted 27 January 2018 - 11:14 AM

I cannot imagine what would make a number pad not work other than a defective keyboard.  There's nothing special about the keys other than that they can be used for cursor movement and a couple of other controls (Ins & Del) when the number lock for the number pad is not on.

 

They generally use generic drivers, too, but the only other thing I can think of to even try is intentionally uninstalling the keyboard via Device Manager then doing a scan immediately afterward to see if that might fix something.  Otherwise see if Dell has a specific keyboard driver and try installing it.


Brian  AKA  Bri the Tech Guy (website in my user profile) - Windows 10 Home, 64-Bit, Version 1803, Build 17134 

      Memory is a crazy woman that hoards rags and throws away food.

                    ~ Austin O'Malley

 

 

 

              

 





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