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Firefox stopped working in Win XP machine


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#1 Cynthia Moore

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Posted 24 January 2018 - 10:41 PM

I've been using Firefox for years on my aging Win XP system. I used it this morning. Then I did periodic maintenance which included a Disk Cleanup, a Defrag, and a Malwarebytes scan. After rebooting, Firefox refuses to load. I get a message entitled "Mozilla Crash Reporter" with the message "Firefox had a problem and crashed. We’ll try to restore your tabs and windows when it restarts." There are two options: Restart Firefox and Quit Firefox. I've tried both several times without success.

 

If I click on the Details button, I get this:
 

 

AbortMessage: ###!!! ABORT: new XPCJSContext failed to initialize.: file c:/builds/moz2_slave/m-esr52-w32-000000000000000000/build/src/js/xpconnect/src/XPCJSContext.cpp, line 3474

AvailablePageFile: 4555599872

AvailablePhysicalMemory: 460472320

AvailableVirtualMemory: 1879707648

BlockedDllList:

BreakpadReserveAddress: 80019456

BreakpadReserveSize: 67108864

BuildID: 20180118122319

CPUMicrocodeVersion: 0xc7

CrashTime: 1516851138

Email: (redacted)

InstallTime: 1516740455

MozCrashReason: MOZ_CRASH()

Notes: xpcom_runtime_abort(###!!! ABORT: new XPCJSContext failed to initialize.: file c:/builds/moz2_slave/m-esr52-w32-000000000000000000/build/src/js/xpconnect/src/XPCJSContext.cpp, line 3474)

ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}

ProductName: Firefox

ReleaseChannel: esr

SafeMode: 0

SecondsSinceLastCrash: 1292

StartupCrash: 1

StartupTime: 1516851137

SystemMemoryUsePercentage: 78

Throttleable: 1

TotalPageFile: 6275309568

TotalPhysicalMemory: 2145771520

TotalVirtualMemory: 2147352576

URL:

UptimeTS: 26.34366

Vendor: Mozilla

Version: 52.6.0

This report also contains technical information about the state of the application when it crashed.

 

 

I have rebooted several times with no success.

 

I do have internet access as I am able to send and receive email and I am sending this from Internet Explorer.

 

I tried downloading and reinstalling Firefox, but the result is the same.

 

Any suggestions? It was working this morning.


Running Win 10 & Office 365.


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#2 Condobloke

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Posted 24 January 2018 - 11:22 PM

I dont suppose by any remote chance, Firefox managed to update...?


Condobloke ...Outback Australian  fed up with Windows antics...??....LINUX IS THE ANSWER....I USE LINUX MINT 18.3  EXCLUSIVELY.

“A man travels the world in search of what he needs and returns home to find it."

It has been said that time heals all wounds. I don't agree. The wounds remain. Time - the mind, protecting its sanity - covers them with some scar tissue and the pain lessens, but it is never gone. Rose Kennedy

 GcnI1aH.jpg

 

 


#3 Cynthia Moore

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Posted 25 January 2018 - 12:21 AM

I have no idea. How can I tell? And anyway, if it did, what do I do then?


Running Win 10 & Office 365.


#4 Condobloke

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Posted 25 January 2018 - 12:26 AM

I thought you may have been aware which version you are running.

 

perhaps the profile is corrupt.

 

Create a new profile


Condobloke ...Outback Australian  fed up with Windows antics...??....LINUX IS THE ANSWER....I USE LINUX MINT 18.3  EXCLUSIVELY.

“A man travels the world in search of what he needs and returns home to find it."

It has been said that time heals all wounds. I don't agree. The wounds remain. Time - the mind, protecting its sanity - covers them with some scar tissue and the pain lessens, but it is never gone. Rose Kennedy

 GcnI1aH.jpg

 

 


#5 Cynthia Moore

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Posted 25 January 2018 - 01:26 AM

The firefox.exe -P command gets the same error as when I try to start FF.

 

Maybe I need to uninstall it completely and reinstall. My only question is which version do I install? The error report above indicates that I was running version 52.6.0.


Running Win 10 & Office 365.


#6 Condobloke

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Posted 25 January 2018 - 01:45 AM

the general consensus appears to be...

 

https://www.mozilla.org/en-US/firefox/52.3.0/releasenotes/

 

and....

 

https://support.mozilla.org/en-US/kb/end-support-windows-xp-and-vista


Condobloke ...Outback Australian  fed up with Windows antics...??....LINUX IS THE ANSWER....I USE LINUX MINT 18.3  EXCLUSIVELY.

“A man travels the world in search of what he needs and returns home to find it."

It has been said that time heals all wounds. I don't agree. The wounds remain. Time - the mind, protecting its sanity - covers them with some scar tissue and the pain lessens, but it is never gone. Rose Kennedy

 GcnI1aH.jpg

 

 


#7 Cynthia Moore

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Posted 25 January 2018 - 04:18 AM

The version at that first link appears to be 52.6.0, which is the same as the version I already have installed.

 

I think I'll try completely uninstalling and then reinstalling.


Edited by Cynthia Moore, 25 January 2018 - 04:23 AM.

Running Win 10 & Office 365.


#8 Cynthia Moore

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Posted 25 January 2018 - 05:01 AM

OK. I uninstalled FF, rebooted, and ran the 52.6.0 install program. All of that completede without any errors, but when I tried to run FF, I got the same error as before. I'll see if I can find an older version to try.


Running Win 10 & Office 365.


#9 Condobloke

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Posted 25 January 2018 - 05:29 AM

try opening the profile again.....   firefox.exe -P (i.e., firefox dot exe space hyphen P

 

can you run any other browser ?....eg Opera ?


Edited by Condobloke, 25 January 2018 - 05:32 AM.

Condobloke ...Outback Australian  fed up with Windows antics...??....LINUX IS THE ANSWER....I USE LINUX MINT 18.3  EXCLUSIVELY.

“A man travels the world in search of what he needs and returns home to find it."

It has been said that time heals all wounds. I don't agree. The wounds remain. Time - the mind, protecting its sanity - covers them with some scar tissue and the pain lessens, but it is never gone. Rose Kennedy

 GcnI1aH.jpg

 

 


#10 Cynthia Moore

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Posted 25 January 2018 - 05:38 AM

I found a copy of version 51.0.1, so I uninstalled FF, rebooted, and installed 51.0.1, Same result.

 

As I said before, running FF from the DOS box gets the same error. Here are the details:

 

 

AbortMessage: ###!!! ABORT: new XPCJSContext failed to initialize.: file c:/builds/moz2_slave/m-rel-w32-00000000000000000000/build/src/js/xpconnect/src/XPCJSContext.cpp, line 3526

AvailablePageFile: 5250879488

AvailablePhysicalMemory: 963272704

AvailableVirtualMemory: 2014318592

BlockedDllList:

BreakpadReserveAddress: 79757312

BreakpadReserveSize: 67108864

BuildID: 20170125094131

CPUMicrocodeVersion: 0xc7

CrashTime: 1516876548

Email: (redacted)

InstallTime: 1485618540

Notes: xpcom_runtime_abort(###!!! ABORT: new XPCJSContext failed to initialize.: file c:/builds/moz2_slave/m-rel-w32-00000000000000000000/build/src/js/xpconnect/src/XPCJSContext.cpp, line 3526)

ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}

ProductName: Firefox

ReleaseChannel: release

SafeMode: 0

SecondsSinceLastCrash: 38

StartupCrash: 1

StartupTime: 1516876548

SystemMemoryUsePercentage: 55

Throttleable: 1

TotalPageFile: 6275305472

TotalPhysicalMemory: 2145771520

TotalVirtualMemory: 2147352576

URL:

UptimeTS: 36.686755

Vendor: Mozilla

Version: 51.0.1

This report also contains technical information about the state of the application when it crashed.

 

 

Yes, I can use IE. That's how I am posting to this forum.


Edited by Cynthia Moore, 25 January 2018 - 12:12 PM.

Running Win 10 & Office 365.


#11 Condobloke

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Posted 25 January 2018 - 05:47 AM

This issue can be caused by a problem with the profiles.ini file or with the permissions (owner) of involved folders.

 

You can use one of these to make Firefox create a new default profile or recover an existing profile:

 

You should find the profiles.ini file in this hidden location:

  • Windows: %AppData%\Mozilla\Firefox\
    *C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\

profile.ini file ......delete it.

 

OR

press the windows-key+r and open: %appdata%

in there you should find a folder named "Mozilla". try renaming it to something like "Mozilla.bak" (or delete it if you don't care for your old firefox bookmarks, passwords and customisations) and then try to start firefox again....


Condobloke ...Outback Australian  fed up with Windows antics...??....LINUX IS THE ANSWER....I USE LINUX MINT 18.3  EXCLUSIVELY.

“A man travels the world in search of what he needs and returns home to find it."

It has been said that time heals all wounds. I don't agree. The wounds remain. Time - the mind, protecting its sanity - covers them with some scar tissue and the pain lessens, but it is never gone. Rose Kennedy

 GcnI1aH.jpg

 

 


#12 Cynthia Moore

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Posted 25 January 2018 - 06:33 AM

I can't imagine how it can be a profile problem when I completely uninstalled FF and reinstalled it clean. But I did as you said and renamed \Application Data\Mozilla and then tried to start FF. Same error.


Edited by Cynthia Moore, 25 January 2018 - 06:34 AM.

Running Win 10 & Office 365.


#13 Condobloke

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Posted 25 January 2018 - 07:04 AM

The profile survives through a reinstall.....tghat way all your bookmarks and addons etc etc are not lost. Deleting the profile.ini file destroys all the bookmarks etc and establishes a brand new profile

 

I am running out of ideas......have you rebooted?...

 

if rebooting does not achieve anything...can you start in safe mode and try there ?


Condobloke ...Outback Australian  fed up with Windows antics...??....LINUX IS THE ANSWER....I USE LINUX MINT 18.3  EXCLUSIVELY.

“A man travels the world in search of what he needs and returns home to find it."

It has been said that time heals all wounds. I don't agree. The wounds remain. Time - the mind, protecting its sanity - covers them with some scar tissue and the pain lessens, but it is never gone. Rose Kennedy

 GcnI1aH.jpg

 

 


#14 Condobloke

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Posted 25 January 2018 - 07:20 AM

It is late in my part of the world.

 

I will leave you this and hope it works for you.

 

 

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

2014-12-18-07-22-44-971830.png

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.


Condobloke ...Outback Australian  fed up with Windows antics...??....LINUX IS THE ANSWER....I USE LINUX MINT 18.3  EXCLUSIVELY.

“A man travels the world in search of what he needs and returns home to find it."

It has been said that time heals all wounds. I don't agree. The wounds remain. Time - the mind, protecting its sanity - covers them with some scar tissue and the pain lessens, but it is never gone. Rose Kennedy

 GcnI1aH.jpg

 

 


#15 Cynthia Moore

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Posted 25 January 2018 - 12:22 PM

I have rebooted dozens of times.

 

I get the same error when trying to start FF in safe mode.

 

The error happens almost instantaneously. I wonder if FF is even getting activated at all.


Running Win 10 & Office 365.





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