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Smart Card Service Not Working


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#1 beesting1982

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Posted 24 January 2018 - 08:53 PM

My Smart Card reader has stopped reading my Common Access Card (CAC) on my personal non-government laptop.  I can verify that the CAC itself is not the problem as I have used the CAC on a military base recently with no issues.  When inserting the CAC reader into the USB it "does" appear under the Device Manager.  I have also tried multiple card readers with no change to the problem.  I have the correct DOD certs installed and my IE TLS settings are correct. 

 

I then tried to manually start the SCardSvr service and I get the following error.

 

Error 1075:  The dependency service does not exist or has been marked for deletion.

 

I have also tried to use the Recovery "Reset this PC" function, but it does not work.  Clicking on this option does not go to the choose an option screen; I just see the spinning wheel for a second then nothing.  Any assistance would be greatly appreciated.



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#2 dc3

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Posted 25 January 2018 - 10:59 AM

The following needs to be run using an Administrator account.  

Click/tap on the Taskbar Search icon (magnifing glass) and type cdm.

m9vxVa7.png

You will see Command Prompt under Best match, right click on Command Prompt and select Run as administrator.

Copy and paste the command below in the Command Prompt, then press Enter.

sc config wudfsvc start= demand


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 beesting1982

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Posted 25 January 2018 - 12:32 PM

This command brings up another error:

 

[SC OpenService FAILED 1060: The specified service does not exist as an installed service.

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#4 dc3

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Posted 25 January 2018 - 01:00 PM

Did you copy and paste the command or did you just type it in?  It looks like you typed this in as there is a space that should be between the start= and demand.


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#5 beesting1982

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Posted 25 January 2018 - 01:10 PM

Same result with Copy/Paste.

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#6 dc3

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Posted 25 January 2018 - 01:24 PM

Please try this command. 

 

sc config wudfsvc start= auto


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#7 dc3

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Posted 25 January 2018 - 01:32 PM

Please download MiniToolBox to your desktop.

Right-click on MiniToolBox.exe and select Run as Administrator.

You will see an image like the one below.

 

Cmg5k0D.png
 
Click on the following checkbox only:

List Installed Programs
 
Click on Go to start the scan.  Once it is finished highlight the text, then copy and paste it in your topic.


Edited by dc3, 25 January 2018 - 01:38 PM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#8 beesting1982

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Posted 25 January 2018 - 01:33 PM

Same results.

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#9 beesting1982

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Posted 25 January 2018 - 01:43 PM

Wouldn't let me copy/paste.  Attached is Mini Toolbox log in notepad file.

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  • Attached File  MTB.txt   5.5KB   1 downloads


#10 dc3

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Posted 25 January 2018 - 01:48 PM

What happens when you try to copy and paste the log in your topic?

 

What is the make and model of this card reader?


Edited by dc3, 25 January 2018 - 01:50 PM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#11 dc3

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Posted 25 January 2018 - 01:51 PM

I edited my last post, you may want to reread it.

 

I have a very strong aversion to downloading anything that I don't know exactly what it contains.  Learned this the hard way years ago.


Edited by dc3, 25 January 2018 - 01:52 PM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#12 beesting1982

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Posted 25 January 2018 - 02:09 PM

Found the workaround for the paste.  The card reader is a SCM Microsystems Model - SCR331.

 

 

MiniToolBox by Farbar  Version: 17-06-2016
Ran by admin (administrator) on 25-01-2018 at 14:04:56
Running from "C:\Users\admin\Desktop"
Microsoft Windows 10 Home  (X64)
Model: CX62 6QD Manufacturer: Micro-Star International Co., Ltd.
Boot Mode: Normal
***************************************************************************

=========================== Installed Programs ============================

A Hat in Time (HKLM-x32\...\A Hat in Time_is1) (Version:  - )
Adobe Acrobat DC (HKLM-x32\...\{AC76BA86-1033-FFFF-7760-0C0F074E4100}) (Version: 18.009.20050 - Adobe Systems Incorporated)
ANT Drivers Installer x64 (HKLM\...\{D7BFF9DB-7CD7-4F34-ADD9-D17481A91A82}) (Version: 2.3.4 - Garmin Ltd or its subsidiaries) Hidden
Cuphead (HKLM-x32\...\Cuphead_is1) (Version:  - )
DAEMON Tools Lite (HKLM\...\DAEMON Tools Lite) (Version: 10.7.0.0333 - Disc Soft Ltd)
Elevated Installer (HKLM-x32\...\{B18AA903-4BA9-45C4-BE06-F90EE091CA01}) (Version: 6.0.0.0 - Garmin Ltd or its subsidiaries) Hidden
EPSON Scan (HKLM-x32\...\EPSON Scanner) (Version:  - Seiko Epson Corporation)
Garmin Express (HKLM-x32\...\{5d118c52-30ad-455d-bc77-2b4dec81cce5}) (Version: 6.0.0.0 - Garmin Ltd or its subsidiaries)
Garmin Express (HKLM-x32\...\{5F35EB8B-5E1D-46A1-A5C3-FAA408AB61D4}) (Version: 6.0.0.0 - Garmin Ltd or its subsidiaries) Hidden
Garmin Express Tray (HKLM-x32\...\{A1A340BC-E833-454E-9EBE-D3B8B147783E}) (Version: 6.0.0.0 - Garmin Ltd or its subsidiaries) Hidden
Hacknet (HKLM-x32\...\1439474400_is1) (Version: 5.068 - GOG.com)
IE Download Helper (HKLM\...\{66EB7F3B-E4DC-4E0F-A052-D1323B2828B5}) (Version: 3.3 - IE Download Helper)
InstallRoot (HKLM-x32\...\{85E13A9E-DA29-4A41-B876-B6C68D397472}) (Version: 5.2 - DoD PKE)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 20.19.15.4454 - Intel Corporation)
Malwarebytes version 3.3.1.2183 (HKLM\...\{35065F43-4BB2-439A-BFF7-0F1014F2E0CD}_is1) (Version: 3.3.1.2183 - Malwarebytes)
McAfee Internet Security (HKLM-x32\...\MSC) (Version: 16.0 R7 - McAfee, Inc.)
McAfee WebAdvisor (HKLM-x32\...\{35ED3F83-4BDC-4c44-8EC6-6A8301C7413A}) (Version: 4.0.149 - McAfee, Inc.)
MEGAsync (HKLM-x32\...\MEGAsync) (Version:  - Mega Limited)
Microsoft Office Professional Plus 2010 (HKLM-x32\...\Office14.PROPLUS) (Version: 14.0.4734.1000 - Microsoft Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.3.7131.1115 - Microsoft Corporation)
Microsoft S/MIME (HKLM-x32\...\{D932D6AE-786B-4ECD-B6FE-B9C0EB059B3C}) (Version: 14.3.123.2 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.21005 (HKLM-x32\...\{7f51bdb9-ee21-49ee-94d6-90afc321780e}) (Version: 12.0.21005.1 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005 (HKLM-x32\...\{ce085a78-074e-4823-8dc1-8a721b94b76d}) (Version: 12.0.21005.1 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215 (HKLM-x32\...\{e2803110-78b3-4664-a479-3611a381656a}) (Version: 14.0.24215.1 - Microsoft Corporation)
Microsoft XNA Framework Redistributable 4.0 Refresh (HKLM-x32\...\{D69C8EDE-BBC5-436B-8E0E-C5A6D311CF4F}) (Version: 4.0.30901.0 - Microsoft Corporation)
Portal Stories Mel (HKLM-x32\...\{8B2277BA-E994-4D62-8C3E-5B424C2517B3}_is1) (Version: 1.0 - Prism Studios)
Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 10.0.14393.31228 - Realtek Semiconductor Corp.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.8117 - Realtek Semiconductor Corp.)
SCR3xxx Smart Card Reader (HKLM-x32\...\{3A313405-6499-4176-B114-1393C3342543}) (Version: 8.27 - SCM Microsystems)
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 19.3.4.184 - Synaptics Incorporated)
The Room (HKLM-x32\...\The Room_is1) (Version:  - Fireproof Games)
Tweaking.com - Windows Repair (HKLM-x32\...\Tweaking.com - Windows Repair) (Version: 4.0.12 - Tweaking.com)
Update for Windows 10 for x64-based Systems (KB4023057) (HKLM\...\{DE083343-D24D-4495-919E-18C65EC0F289}) (Version: 2.8.0.0 - Microsoft Corporation)
UpdateAssistant (HKLM-x32\...\{B7AFAF92-D1C8-49A0-B34A-B5DAF9C9D5C6}) (Version: 1.9.0.0 - Microsoft Corporation) Hidden
Vulkan Run Time Libraries 1.0.42.1 (HKLM\...\VulkanRT1.0.42.1) (Version: 1.0.42.1 - LunarG, Inc.)
Vulkan Run Time Libraries 1.0.54.1 (HKLM\...\VulkanRT1.0.54.1) (Version: 1.0.54.1 - Intel Corporation Inc.)
WaterWall (HKCU\...\WaterWall) (Version:  - AltoCloud)
Windows 10 Update Assistant (HKLM-x32\...\{D5C69738-B486-402E-85AC-2456D98A64E4}) (Version: 1.4.9200.22334 - Microsoft Corporation)
Windows 7 USB/DVD Download Tool (HKLM-x32\...\{CCF298AF-9CE1-4B26-B251-486E98A34789}) (Version: 1.0.30 - Microsoft Corporation)
Windows Driver Package - Dynastream Innovations, Inc. ANT LibUSB Drivers (04/11/2012 1.2.40.201) (HKLM\...\F9D2A789F9CFF8CEC36B544F53877C80F1F73C46) (Version: 04/11/2012 1.2.40.201 - Dynastream Innovations, Inc.)
Windows Driver Package - Silicon Labs Software (DSI_SiUSBXp_3_1) USB  (02/06/2007 3.1) (HKLM\...\D1506E0025B5A3F9EB8270FE81C1EEDD9388B8A2) (Version: 02/06/2007 3.1 - Silicon Labs Software)
WinRAR 5.50 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.50.0 - win.rar GmbH)

**** End of log ****
 






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