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Plugged HDMI cable now computer does not work


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#1 lindafran

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Posted 24 January 2018 - 08:29 PM

I was trying to connect a desktop computer (7 years old) to a TV. I plugged in an HDMI cable then my mouse and keyboard stopped working. When I tried to restart the computer goes into reset windows mode. When I tried this it just attempts to reset but keeps going in a circle. It says reset failed. What happened here. Did the power supply go? Did the HDMI cable damage the computer?



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#2 Drillingmachine

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Posted 26 January 2018 - 09:04 AM

Computer specs? It's possible that something caused ESD and it damaged something.



#3 lindafran

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Posted 26 January 2018 - 11:28 AM

Computer specs? It's possible that something caused ESD and it damaged something.

 

My computer is a Gateway with an I3, purchased in 2010. Does that help? 



#4 Drillingmachine

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Posted 26 January 2018 - 11:44 AM

Helps a bit, as PSU is probably not best in class. Generally speaking, plugging HDMI cable should not break computer but everything is possible.

 

You have already tried without HDMI cable plugged in?

 

It's also possible that only Windows screwed itself. Try to boot with Live Linux DVD/USB stick and see if that works. If works, then it's probably just Windows issue.



#5 lindafran

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Posted 26 January 2018 - 01:09 PM

Helps a bit, as PSU is probably not best in class. Generally speaking, plugging HDMI cable should not break computer but everything is possible.

 

You have already tried without HDMI cable plugged in?

 

It's also possible that only Windows screwed itself. Try to boot with Live Linux DVD/USB stick and see if that works. If works, then it's probably just Windows issue.

 

I don't know much about the technical side of computers but I called a local repair tech and it appears the power supply needs to be replaced. I decided to buy another computer because the computer is 7 years old and the repair will be a minimum of $100. I will not plug the HDMI cable into the new computer though until I can be certain it's not the HDMI cable. I will try it on an old computer. 



#6 Drillingmachine

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Posted 26 January 2018 - 01:58 PM

OK. What kind of new computer you are planning to buy?



#7 lindafran

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Posted 26 January 2018 - 04:07 PM

Lenovo desktop. I find this brand very well built, stable, reliable and a good price to value ratio. Responsive and good customer service. Plus 1 year free onsite tech warranty.


Edited by hamluis, 30 January 2018 - 07:05 PM.


#8 Drillingmachine

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Posted 27 January 2018 - 12:25 PM

OK, OEM machines generally have quite good support compared to pre builts.






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