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Acer laptop with XP connects to wifi but will not load pages


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#1 kc46

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Posted 24 January 2018 - 08:25 PM

We were given an Acer Aspire laptop with XP home that is 10 years old, and has sat unused for all of that time. (was probably only used for 12 months before sitting unused). 

 

I have restored it to factory settings and although it connects to our wifi, (say connected to foxtel signal strength excellent) it will not load any pages.  When starting it up, it also says 'sorry this is not a acer system'.

 

TCP/IP are set to obtain an IP and DNS address automatically.

 

There is currently no antivirus software, and I have tried turning off the firewall and restarting.

 

I know this is an ancient machine, but any help would be great appreciated.

 

 

 

 

 



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#2 JohnC_21

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Posted 24 January 2018 - 08:38 PM

For the "Sorry, this is not an Acer System" uninstall Acer Empowering Technology. Are there any yellow exclamation marks in Device Manger? Right click Computer > Properties. Is XP at SP3 and is is activated?

 

Edit: What browser are you using and what is it's version? For IE it needs to be updated to IE8.


Edited by JohnC_21, 24 January 2018 - 08:41 PM.


#3 kc46

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Posted 24 January 2018 - 08:46 PM

For the "Sorry, this is not an Acer System" uninstall Acer Empowering Technology. Are there any yellow exclamation marks in Device Manger? Right click Computer > Properties. Is XP at SP3 and is is activated?

 

Edit: What browser are you using and what is it's version? For IE it needs to be updated to IE8.

 

  It's XP SP2

 

In device manager there's a question mark on other devices, when expanded it's an exclamation mark on Globetrotter HSDPA Modem



#4 JohnC_21

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Posted 24 January 2018 - 08:49 PM

Firstly you need to upgrade to SP3. You also need to upgrade your browser if it's not Internet Explorer 8

 

http://www.majorgeeks.com/files/details/microsoft_windows_xp_service_pack_3.html

 

http://www.majorgeeks.com/files/details/microsoft_internet_explorer_8_for_xp.html



#5 kc46

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Posted 24 January 2018 - 09:29 PM

Firstly you need to upgrade to SP3. You also need to upgrade your browser if it's not Internet Explorer 8

 

http://www.majorgeeks.com/files/details/microsoft_windows_xp_service_pack_3.html

 

http://www.majorgeeks.com/files/details/microsoft_internet_explorer_8_for_xp.html

 

 Thank you. I have upgraded both of these now.  Tried opening a page and just get 'internet explorer cannot display the webpage'.



#6 JohnC_21

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Posted 24 January 2018 - 09:33 PM

Right click your Wifi Adapter in Device Manager. Select Properties. Under the Details tab select Hardware IDs in the dropdown box. Copy and Paste the first line into your next post. 

 

You rebooted after installing SP3 and Internet Explorer 8, correct?



#7 kc46

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Posted 24 January 2018 - 09:38 PM

Right click your Wifi Adapter in Device Manager. Select Properties. Under the Details tab select Hardware IDs in the dropdown box. Copy and Paste the first line into your next post. 

 

You rebooted after installing SP3 and Internet Explorer 8, correct?

 

Yes, I rebooted after installing each.

 

I cannot see Wifi Adapter in device manager - is it Network adapters? Under that I have two listed, broadcom network adapter, and realtek ethernet? (sorry for being simple)



#8 JohnC_21

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Posted 24 January 2018 - 09:45 PM

It would be the broadcom network adapter. What is the Model number of the Acer?

 

Try the following first. Open a command prompt in an admin account. Type the following commands

netsh int ip reset c:\reset.txt
netsh winsock reset

Reboot. If you still cannot connect see change your DNS servers to OpenDNS. After changing to OpenDNS reboot.

 

https://support.opendns.com/hc/en-us/articles/228006947-Windows-XP

 

Still nothing? Provide the first line under Hardware IDs of the broadcom adapter.



#9 kc46

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Posted 24 January 2018 - 10:06 PM

It would be the broadcom network adapter. What is the Model number of the Acer?

 

Try the following first. Open a command prompt in an admin account. Type the following commands

netsh int ip reset c:\reset.txt
netsh winsock reset

Reboot. If you still cannot connect see change your DNS servers to OpenDNS. After changing to OpenDNS reboot.

 

https://support.opendns.com/hc/en-us/articles/228006947-Windows-XP

 

Still nothing? Provide the first line under Hardware IDs of the broadcom adapter.

 

It's an Acer Aspire 5101AWLMi

 

I did the command prompt suggested, rebooted.  No change.

Changed to Open DNS. Reboot. No change. - when right clicking on command prompt it didn't give me the option to 'run as administrator'.  The options were 'current user...' with a tick in the box to 'protect my computer and data from unauthorized program activity' - I selected that option and continued following the instructions to clear DNS cache.

 

Hardware Id -

PCI\VEN_14E4&DEV_4318&SUBSYS_03121468&REV_02



#10 JohnC_21

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Posted 24 January 2018 - 10:27 PM

XP doesn't have CMD as Administrator. The command prompt is used in an administrator account.

 

Download and install the XP driver for the broadcom chipset in the below link. I could not find a support site for the 5101 but the broadcom driver in the below link has the correct vendor and device id.

 

https://www.acer.com/ac/en/US/content/support-product/44?b=1

 

You may need to purchase a USB Wifi dongle if the driver does not work. This is just an example.

 

https://www.amazon.com/TP-Link-Wireless-Adapter-Compatible-Windows/dp/B008IFXQFU



#11 kc46

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Posted 24 January 2018 - 10:35 PM

XP doesn't have CMD as Administrator. The command prompt is used in an administrator account.

 

Download and install the XP driver for the broadcom chipset in the below link. I could not find a support site for the 5101 but the broadcom driver in the below link has the correct vendor and device id.

 

https://www.acer.com/ac/en/US/content/support-product/44?b=1

 

You may need to purchase a USB Wifi dongle if the driver does not work. This is just an example.

 

https://www.amazon.com/TP-Link-Wireless-Adapter-Compatible-Windows/dp/B008IFXQFU

So that's just the one called 'chipset driver'?  



#12 JohnC_21

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Posted 24 January 2018 - 10:41 PM

No, not chipset driver, it is under the Network section. Broadcom.

 

Select XP 32bit in the dropdown box for your OS. Scroll down to Wireless Lan driver. Look for the Broadcom text.

 

Here is a direct link.

 

 



#13 kc46

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Posted 24 January 2018 - 10:44 PM

Thanks for the direct link!! I had selected xp 32 bit but even double checking still couldn't see it!  Will try that now.



#14 kc46

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Posted 24 January 2018 - 10:55 PM

No, not chipset driver, it is under the Network section. Broadcom.

 

Select XP 32bit in the dropdown box for your OS. Scroll down to Wireless Lan driver. Look for the Broadcom text.

 

Here is a direct link.

 

 

Thank you so much for all of your help and talking me through everything. I thought it was solved when it actually asked for the wifi password, but unfortunately still no luck connecting. Looks like I need to get a wifi dongle, I'm searching online for one in Australia now.  Aside from ensuring it's compatible with xp, is there anything else I need to be aware of?  Once I get one, is there anything I'll need to do other then plug it in?



#15 kc46

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Posted 24 January 2018 - 11:01 PM

I've just let it run the network diagnostics and this time it has come up with 

'windows cannot connect to the internet using http, https,or ftp.  This is probably caused by firewall settings on this computer.  check the firewall settings for the http port (80), https port (443) and ftp port (21). 

 

 
Wireless - Ad-hoc network 
 
Wireless - Less preferred 
 
Wireless - 802.1x enabled 
 
Wireless - Configuration mismatch 
 
Wireless - Low SNR 
 
 
 
 
WinSock Diagnostic 
WinSock status 
 
info IrDA protocol is not found in Winsock catalog. 
info All base service provider entries are present in the Winsock catalog. 
info The Winsock Service provider chains are valid. 
info Provider entry MSAFD Tcpip [TCP/IP] passed the loopback communication test. 
info Provider entry MSAFD Tcpip [UDP/IP] passed the loopback communication test. 
info Provider entry RSVP UDP Service Provider passed the loopback communication test. 
info Provider entry RSVP TCP Service Provider passed the loopback communication test. 
info Connectivity is valid for all Winsock service providers. 
 
 
 
Network Adapter Diagnostic 
Network location detection 
 
info Using home Internet connection 
Network adapter identification 
 
info Network connection: Name=Local Area Connection, Device=Realtek RTL8139/810x Family Fast Ethernet NIC, MediaType=LAN, SubMediaType=LAN 
info Network connection: Name=Wireless Network Connection 2, Device=Broadcom 802.11g Network Adapter, MediaType=LAN, SubMediaType=WIRELESS 
info Network connection: Name=Internet Connection, Device=Internet Connection, MediaType=SHARED ACCESS HOST LAN, SubMediaType=NONE 
info Both Ethernet and Wireless connections available, prompting user for selection 
action User input required: Select network connection 
info Wireless connection selected 
Network adapter status 
 
info Network connection status: Connected 
 
 
 
HTTP, HTTPS, FTP Diagnostic 
HTTP, HTTPS, FTP connectivity 
 
warn FTP (Passive): Error 12031 connecting to ftp.microsoft.com: The connection with the server was reset  
info HTTP: Successfully connected to www.microsoft.com. 
warn HTTPS: Error 12157 connecting to www.microsoft.com: An error occurred in the secure channel support  
warn HTTPS: Error 12029 connecting to www.passport.net: A connection with the server could not be established  
warn FTP (Active): Error 12031 connecting to ftp.microsoft.com: The connection with the server was reset  
error Could not make an HTTPS connection. 
error 





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