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mouse doesnt move


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8 replies to this topic

#1 JackTheGamer

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Posted 24 January 2018 - 02:40 PM

I am having problems with my mouse, if I don't move it for longer than 5-10 seconds, it fails to respond to its next movement, and I have to shake it rapidly for it to notice.

 

Read this for info for answers.

1. Yes, the mouse does work

2. Tested mouse on multiple computers and laptops

3. Lights on mouse is still active during freezing state

4. Driver for mouse has been checked for updates, complete updated

5. Windows 10

6. Magic Eagle Gaming Mouse


Edited by Chris Cosgrove, 24 January 2018 - 05:22 PM.
Moved from Win 10 to 'External hardware'.


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#2 mightywiz

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Posted 24 January 2018 - 05:38 PM

is it wireless? did you change batteries?



#3 JackTheGamer

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Posted 24 January 2018 - 09:53 PM

The mouse is indeed wired, I dont even think they even made a wireless version of the mouse.



#4 dc3

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Posted 25 January 2018 - 12:49 PM

Is this mouse plugged in to a USB port or a PS2 socket?

 

Some USB ports will turn off the power to the port to save power if they are inactive for a period of time.

 

Press the Windows key OS4o0pO.png  and the X key to open the Quick Link Menu.

 

Select Device Manager.

 

Scroll down to the Universal Serial Bus controllers and click/tap on the chevron to expand the listings.

 

Double click on the first USB Root Hub, click/tap on the Power Management tab.  Remove the check from the Allow the computer to turn off this device to save power.

 

You will want to do this with each USB Root Hub or until you find which hub the mouse is plugged into and set the Power Management for that specific USB port.


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#5 HyperHenry

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Posted 25 January 2018 - 03:18 PM

If you have a newer computer there's usually at least one port that's constantly powered for charging phones overnight. Which ones are vary from one computer to another.



#6 DavisMcCarn

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Posted 25 January 2018 - 05:19 PM

It's a Havit HV-MSxxx (3 digits) and there are several different models.  Which model do you have?


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#7 jenae

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Posted 25 January 2018 - 06:45 PM

Hi, from your description of the problem, I suspect Dc3's post 4, would fix it. If not, it could be caused by an errant software filter, installed on your machine.

 

We can query this, go to search and type:- command prompt right click on the returned command prompt and select "run as administrator" an elevated cmd prompt will open. Copy all the text in the below cmd, then right click anywhere in the cmd prompt window and select "paste", the cmd will append to the prompt. Press enter, notepad will open, please copy paste it's contents here.

 

reg query "HKLM\SYSTEM\CurrentControlSet\Control\Class\{4d36e96f-e325-11ce-bfc1-08002be10318}" /s > 0 & notepad 0



#8 DavisMcCarn

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Posted 26 January 2018 - 09:21 AM

An easy test for both of you is to boot the PC into Safe Mode and see if the problem happens there, too.  If it does, 99+% of the time, it's a hardware problem.


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#9 dc3

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Posted 01 February 2018 - 11:54 AM

An easy test for both of you is to boot the PC into Safe Mode and see if the problem happens there, too.  If it does, 99+% of the time, it's a hardware problem.

The OP already tried the mouse on other computers where it ran without any problems.  As far as I'm concerned... test completed.


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