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Windows 10 Fall Creators update stops; complains of an incompatible program


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#1 artwolf

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Posted 24 January 2018 - 11:15 AM

Update to Creators (Win10 Home) fails every time, saying that I have AVG 7.0 installed. It can't uninstall it, I must do that manually. I don't have that program. I have:

1. uninstalled every AVG program I could find (still gives error) (note: reboots between everything)

2. Run AVG's Completely Remove AVG program (twice!) (still gives error)

3. Made sure there were no startup programs even remotely linked to AVG (still gives error)

4. Manually searched the registry and deleted every reference to AVG (there were only a few left over) (still gives error)

5. Manually switched off every startup program (still gives error)

6. Disabled all non-Microsoft services (they are still off until I figure this out). 

7. I also ran some command line checks, but I can't find what they were now.

8. Based on some info found in a tech help website, I finally found a hidden folder called Panther, and found a recent log file called setupact.log (it is very large). I searched it for the term AVG, and found two entries the said, "Manual uninstall required for avgw.exe" followed by random characters. I have searched both the C: drive and the registry for avgw.exe and the random characters, and neither were found.

I have also run Windows 10 Update Assistant and Windows Update Troubleshooter several times. I am at my wits end. I don't know what else to do. Is there some switch to allow updates even though a program is incompatible? Is there somewhere I am not looking? I have over 9 hours in troubleshooting this, over the course of a month or so. I can't keep spending time messing with it.

Is there a log file somewhere that would give me a path to where this mysterious program is being found?

Please help. Thanks.



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#2 britechguy

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Posted 24 January 2018 - 11:31 AM

The only other thing I could suggest as a quick thing to try, and try carefully, is using something like Revo Uninstaller to try to rid yourself of whatever vestige of AVG seems to be hiding out there.

 

Also, how are you doing the update?  Is it coming through Windows Update, are you using the Update Assistant on the Win10 Download Page, or are you using the ISO file to update?


Brian  AKA  Bri the Tech Guy (my website address is in my profile) Windows 10 Home, 64-bit, Version 1709, Build 16299

       

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#3 JohnC_21

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Posted 24 January 2018 - 11:39 AM

Sometimes AutoRuns can find an entry you missed. Run the program as admin and do a search for either AVG or avast. Avast purchased AVG and the later updates may have an avast service.

 

https://docs.microsoft.com/en-us/sysinternals/downloads/autoruns



#4 mightywiz

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Posted 24 January 2018 - 01:22 PM

avg has a tool for removing  &cleaning

https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe



#5 infinityends

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Posted 24 January 2018 - 03:02 PM

FYI - Don't worry about it.

 

The Fall Creators Update has TONS of issues, networking breaks, remote desktop is messed up.

 

It keeps reinstalling on me even though I've done everything I can think to block it and it is completely screwing up my machine, be glad that it is failing to install.



#6 cmptrgy

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Posted 27 January 2018 - 09:08 AM

Have you tried Revo Uninstaller and/or Autoruns as recommended?

 

Not knowing what you have tried, check out https://www.neuber.com/taskmanager/process/avgw.exe.html

--- I haven’t used anything from neuber.com so I recommend please be caeful on how it will do whatever you select to do.

 

On the "Manual uninstall required for avgw.exe", it might be because the AVG suite wasn’t properly uninstalled. Removing related Registry items for any program isn’t a good idea without knowing if that’s the way to go. The reason the “AVG's Completely Remove AVG program” doesn’t work is most likely because it’s designed to do it’s job with the complete package. If AVG 7.0 is an older version and is incompatible it probably has been but wasn’t obvious until a major update such as the Fall Creators Update.

 

Have you used AVG 7.0 in the past? If so were there any issues in using it?

 

Please run winver and let us know what version you are running.

What security package are you running?






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