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Windows 10 Pro: Toshiba L650D Sat laptop screen freezes within minutes of login


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#1 Thaqalain

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Posted 24 January 2018 - 06:55 AM

Winows 10 Pro: DISM TOOL Version 10.0.16299.15,
Image version: 10.0.16299.192

I guess the issue started after auto updates.
I have done almost anything, but screen still freezes within few seconds to few minutes. Any suggestions please. I have HJT LOG, but are not allowed to post here. If anyone needs further data, I am here to post soon. In those short spans laptop works fine, almost all logs, and scan are fine. I have even disassembled MOB, clean and reinstall fan with heat sink layer.
In trying to uninstall or reinstall problematic apps and programs, the Windows Installer Service could not be accessed and I found several versions of MSIEXEC.EXE in several folders, and gone and edited correct folder location, rebooted too, but WIS could not be accessed.
TIA

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#2 mikey11

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Posted 24 January 2018 - 07:28 AM

try using the computer in safe mode for awhile and see if the same thing happens.....

 

this will help indicate if its a hardware or software problem



#3 Thaqalain

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Posted 24 January 2018 - 08:45 AM

I tried even in 3 safe mode style, almost same issues but may be getting few more seconds and minutes until cursor freezes.

#4 Thaqalain

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Posted 31 January 2018 - 04:03 AM

Resetting PC either with or without my files is sucking often at 30-31%. So system still hanging even during resetting PC and its indicated by tiny circle stops rotating. Any idea what it could be preventing even reformatting drive. None of AV including ESET, Malwarebites shown anything malicious so far. 

=====================

Malwarebytes
www.malwarebytes.com
 
-Log Details-
Scan Date: 1/31/18
Scan Time: 6:34 AM
Log File: ccd51dc6-05f8-11e8-9d73-00266c8f3885.json
Administrator: Yes
 
-Software Information-
Version: 3.3.1.2183
Components Version: 1.0.262
Update Package Version: 1.0.3824
License: Trial
 
-System Information-
OS: Windows 10 (Build 16299.192)
CPU: x64
File System: NTFS
User: DESKTOP-3LDLUUA\cc
 
-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 346363
Threats Detected: 15
Threats Quarantined: 15
Time Elapsed: 4 min, 22 sec
 
-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Detect
PUM: Detect
 
-Scan Details-
Process: 0
(No malicious items detected)
 
Module: 0
(No malicious items detected)
 
Registry Key: 5
PUP.Optional.IoloSC, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TREE\IOLO SCU TASK ONE, Quarantined, [1979], [349240],1.0.3824
PUP.Optional.IoloSC, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TASKS\{A247CBE5-E6F6-4B88-9133-E7B62CFF1131}, Quarantined, [1979], [349240],1.0.3824
PUP.Optional.IoloSC, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\PLAIN\{A247CBE5-E6F6-4B88-9133-E7B62CFF1131}, Quarantined, [1979], [349240],1.0.3824
PUP.Optional.IoloSC, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\{918D30D3-AD9B-43A8-9EF7-463075DC93CD}_is1, Quarantined, [1979], [349243],1.0.3824
PUP.Optional.IoloSC, HKLM\SOFTWARE\WOW6432NODE\IOLO\System Checkup, Quarantined, [1979], [349242],1.0.3824
 
Registry Value: 0
(No malicious items detected)
 
Registry Data: 0
(No malicious items detected)
 
Data Stream: 0
(No malicious items detected)
 
Folder: 2
PUP.Optional.IoloSC, C:\PROGRAM FILES (X86)\IOLO\SYSTEM CHECKUP, Quarantined, [1979], [349237],1.0.3824
PUP.Optional.IoloSC, C:\PROGRAMDATA\IOLO\SCU, Quarantined, [1979], [349238],1.0.3824
 
File: 8
PUP.Optional.IoloSC, C:\WINDOWS\SYSTEM32\TASKS\IOLO SCU TASK ONE, Quarantined, [1979], [349240],1.0.3824
PUP.Optional.IoloSC, C:\Program Files (x86)\iolo\System Checkup\SysCheckup.exe, Quarantined, [1979], [349237],1.0.3824
PUP.Optional.IoloSC, C:\ProgramData\iolo\SCU\fileinfo.dll, Quarantined, [1979], [349238],1.0.3824
PUP.Optional.IoloSC, C:\ProgramData\iolo\SCU\scuebhtml.dll, Quarantined, [1979], [349238],1.0.3824
PUP.Optional.IoloSC, C:\ProgramData\iolo\SCU\sculnch.lnk, Quarantined, [1979], [349238],1.0.3824
PUP.Optional.IoloSC, C:\ProgramData\iolo\SCU\scutstr.dll, Quarantined, [1979], [349238],1.0.3824
PUP.Optional.IoloSC, C:\ProgramData\iolo\SCU\smscn.dll, Quarantined, [1979], [349238],1.0.3824
PUP.Optional.IoloSC, C:\USERS\CC\DOWNLOADS\SCUDOWNLOADER.EXE, Quarantined, [1979], [349236],1.0.3824
 
Physical Sector: 0
(No malicious items detected)
 
 
(end)

Edited by Thaqalain, 31 January 2018 - 04:53 AM.


#5 mikey11

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Posted 31 January 2018 - 08:10 AM

test your hard drive with the manufacturers software....your drive could be faulty



#6 dc3

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Posted 31 January 2018 - 11:09 AM

Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download.

When Speccy opens you will see a screen similar to the one below.

 LUDoziL.png

Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.

 speccy2.png

The following screen will appear, click on Yes.

 speccy3.png

The following screen will appear, click on Copy to Clipboard.

In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#7 Thaqalain

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Posted 31 January 2018 - 05:34 PM

PLease accept this system text info as my system freezes rapidly. 

Attached Files


Edited by Thaqalain, 31 January 2018 - 05:44 PM.


#8 Thaqalain

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Posted 31 January 2018 - 07:07 PM

Please find more records from Toshiba PC Health Monitor, just run it.

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  • Attached File  PCHM.jpg   60.28KB   0 downloads


#9 Thaqalain

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Posted 31 January 2018 - 09:45 PM

http://speccy.piriform.com/results/Mer5wOoePX1VliY7Mqd3NES



#10 dc3

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Posted 01 February 2018 - 10:16 AM

How old is this notebook?  It was originally released in 2010.

 

One thing that happens, and you can count it to happen, is the breakdown of the electrolytes in the electrolytic capacitors.  These capacitors are used to regulate the voltages on the motherboard.  As the caps breakdown their ability to keep the proper voltage decreases.  This is why we need to know how old this notebook is.  If the voltage and amperage are not as indicated on the power adapter you may get away with just replacing the adapter.  But if the caps on the motherboard are going bad there you only have a couple of options.  1)  Replace the caps on the motherboard, this can be done if you have decent soldering skills.  2)  Purchase another motherboard and install it.

 

From the images in the health monitor I'm guessing you are not using a battery?

 

If this is the case I would be interested in seeing what the voltage output of the power adapter is.  On the body of the power adapter you can find the output voltage and amperage.  You should see figures similar to these...  19.5VDC @ 3.5A.  The amperage (A) can also be seen in amp hour (Ah).

 

mikey11 expressed concern about the health of your hard drive, first of all it's a SSD.  The Speccy show no indication in the S.M.A.R.T Attributes that the SSD is having any problems.  You are down to only 36GB of free space.  On a drive of this size you should have at least 15% free space which is 16.5GB.

 

Edited to add:  Is this version of Windows 10 a upgrade?

 

What version of Windows 10 are you running.  To determine which version of Windows 10 you are running press the Windows key OS4o0pO.png and the R key at the same time to open the Run box. Copy and paste or type in winver, then click/tap on OK.  This will show the version of Windows 10 you have running.


Edited by dc3, 01 February 2018 - 10:18 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#11 Thaqalain

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Posted 01 February 2018 - 05:29 PM

Bought the adapter (PA-1700-02) from eBay, my notebook is on full time adapter AC Power: 19V, 3.95 A, Full time adapter AC Power.

Which is same as Toshiba recommends: AC adapter input voltage : autosensing AC adapter (100/240 V) for worldwide usage 

output voltage : 19 V
output current : 3.95 A
1 of another compatible adapter of ASUS worked on this notebook, but system even then hangs up on that adapter too. There isn't battery, I removed it.
Temperauture is well controlled as I can feel and recently added thick layer of heatsink too as additional security when I suspected it may be overheating issues.

 

Windows Version 1709,  (OS Build 16299.192) but with some failed updates as I tried yesterday. See screenshot.

Some update files are missing or have problems. We'll try to download the update again later.
Error Code: 0x8007000d
DISM Tool Version: 10.0.16299.15
Image Version: 10.0.16299.192

 

 

If I change/ buy a new mother board, will it need another genuine copy of Windows with it's key?

 

There are 2 to 3 recent restore points but system failed to restore. Here is an error message copied: 

System Restore failed to extract D:\ProgramFiles\X86\MicrosoftOffice\root\Office16\XLCALL32.dll

From restore point, the restore point was damaged or was deleted during the restore. 

 

So it means system even hangs up even during trouble shooting options, as sometimes witnessed by frozen cursor/ mouse.

Moreover its hanging up/ failed to reset PC in any of 2 options. 

 

Do you have picture of that capacitor?

Thanks for continued replying and help.

Attached Files


Edited by Thaqalain, 01 February 2018 - 07:38 PM.


#12 Thaqalain

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Posted 01 February 2018 - 05:37 PM

My notebook works fine but within minutes system (apparently shown by mouse/ cursor) freezes  This full moon picture I saved, to show everything works fine except sudden hanging up of system,

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Edited by Thaqalain, 01 February 2018 - 05:39 PM.


#13 Thaqalain

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Posted 02 February 2018 - 05:23 AM

I read similar issues both on Microsoft and here too and already tried disabling services to reboot in safe mode, but it didn't help.
https://www.bleepingcomputer.com/forums/t/669413/windows10v1709-has-started-to-freeze-suddenly-2mins-after-login/#entry4435158

Edited by Thaqalain, 02 February 2018 - 06:33 AM.


#14 dc3

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Posted 02 February 2018 - 09:23 AM

You need to answer my questions so I understand what is going on here.  In my last post I asked how old this computer is.

 

I see you ran a Clean Boot.  In step #7 you should have disabled all of the third party services and hidden the Windows services, clicked on Apply and then OK and restarted the computer.  If this problem ceases to occur after the computer restarts the problem is with one of the services that were disabled.  When you restarted the computer did the freezing continue or not?


Edited by dc3, 02 February 2018 - 09:35 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#15 Thaqalain

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Posted 02 February 2018 - 10:24 PM

Hi DC3

I bought it 2nd hand but you can get full idea from numbers and following pictures, I have taken. It looks like a QC Checked Sticker of 2001 on a board near having electrolyte capacitor. 

Regarding step 7 ...and disabling 3rd part services, I have done it at least 20 times, but the freezing continued.

Thanks for continued support.

Attached Files


Edited by Thaqalain, 02 February 2018 - 10:39 PM.





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