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BSOD (Ubuntu works fine, Windows 10 crashes?)


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#1 lFatBOY2l

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Posted 24 January 2018 - 04:36 AM

Hello! 

 

My first post on this forum...glad to be here, maybe someone here can help me :D

 

Since Ive changed out my RAM to some RAM I was selling for demonstration (he wanted to know if it works) my PC started to not work properly anymore. Ive been getting weird BSOD's so I formatted the whole thing, tried out UBCD and ran Memtest86 for at least 3 passes which couldnt find any failures. I also wanted to check the disks but I couldnt even access some of the programs on UBCD (I was getting errors). I then installed WIn10 again. Didnt help much so I tried out Ubuntu which works fine on my SSD. Right now Windows 10 is installed on the HDD which is funny because while I have been collecting the files for this post and writing this Win10 works fine without any BSOD. Before the BSOD came after 2 minutes max...

 

http://speccy.piriform.com/results/VBbTlylmf3dzkDZk4dJx33S

 

This is my build and the Windows version in case you cant read that out is 

Version 1709 (Build 16299.125)

 

I hope I listed everything you need! In case I forgot something let me know.. Thanks in advance!

Attached Files


Edited by lFatBOY2l, 24 January 2018 - 04:37 AM.


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#2 HyperHenry

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Posted 24 January 2018 - 09:48 AM

Your Dump files point to possibly faulty RAM. Please follow the instructions at this link https://www.memtest86.com/technical.htm to run Memtest86.



#3 lFatBOY2l

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Posted 24 January 2018 - 09:52 AM

I have already gotten new RAM today. The exact same model but brand new. Still the same BOSD's ... 



#4 usasma

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Posted 24 January 2018 - 02:48 PM

Please run these free hardware diagnostics:  http://www.carrona.org/hwdiag.html
Please run ALL of the tests and let us know the results.
FYI - These are the tests and what we usually see for the reports:

1 - Antivirus/antimalware scans:  In short, if there are Trojans or other serious malware - start over in the Am I Infected forums
2 - Memory diagnostics:  Run MemTest86+ for at least 3 passes.  If booting from UEFI, run MemTest86 instead.  Let us know if there were any errors reported
3 - Hard Drive diagnostics:  Don't sweat the details here.  In short, run the Seagate Seatools Long/Extended test from a bootable disk.  If unable to run it from a bootable disk (UEFI and some others), then run the Seagate Seatools for Windows from within Windows.  There are no diagnostics for SSD's, just run the Crystal Mark tests and let us know if there were any failures
4 - Furmark:  run the test until the temperature stabilizes.  Don't let it get much over 90ºC.  Let us know the temp it stabilizes at and if there were any problems running the test (other than slowness).
5 - Prime95:  run the Blend test for 24 hours (this may not be possible, but run it as long as you can.  Look for errors in the output, or for problems running the test (freezes/crashes)
6 - Video 2 (other video tests):  there's several tests here.  Run all of them.  I'm especially interested in the Video Memory Test.  Let us know the results of the test(s)
  - A - simtek.org memtest
  - B - Video memory stress test
  - C - Artifact Locator
  - D - OCCT - 4 built in tests for CPU, GPU, PSU
  - E - Video Memory Stress Test
7 - CPU tests:  run at least one test on your CPU and let us know the result.



 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 lFatBOY2l

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Posted 24 January 2018 - 03:39 PM

Hello!

Im getting to work running these tests, but how should I test Furmark and Prime95 as those arent bootable from an USB? Right now Im getting BSOD'S after one minute into Windows so there wont be any way of doing that I suppose.



#6 usasma

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Posted 24 January 2018 - 05:25 PM

Then just these bootable tests:  http://www.carrona.org/initdiag.html

Then, try booting into Safe Mode (try with Networking and just plain Safe Mode) and see if that helps:  https://www.digitalcitizen.life/4-ways-boot-safe-mode-windows-10


Edited by usasma, 24 January 2018 - 05:25 PM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 lFatBOY2l

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Posted 24 January 2018 - 06:00 PM

I've just came back to my computer running MemTest86+ for two hours straight. It has found 64 errors so far ?!?!

Last time I did that test I couldnt find anything... What to do now? Should I describe any of those errors? What can I learn from them..? 

The RAM is brand new, it could not be malfunctioning could it?



#8 lFatBOY2l

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Posted 25 January 2018 - 05:33 AM

I have also forced multithreading btw.



#9 usasma

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Posted 25 January 2018 - 06:56 AM

RAM can be faulty straight out of the box.

Diagnostic tests aren't 100% accurate.

The only 100% accurate test is to replace the suspected stick(s) with stick(s) that are known to be good.  Another option is to test those sticks in another system (if you have one).

 

Were you able to boot to Safe Mode?  Can you conduct the tests there?

If able to, have you completed the Prime95 test that I suggested?  How about the rest of the tests?

 

Have you tried testing each stick individually?  This'll help to identify which stick(s) may have a problem.

Have you tried testing a good stick in each of the slots?  This'll help rule out problems with the slots or the motherboard.

 

Here's my procedure for ruling out hardware problems:

 

My suggested way to diagnose a hardware problem (3 steps):

Step #1)  Please run these free hardware diagnostics:  http://www.carrona.org/hwdiag.html
    Please run ALL of the tests and let us know the results.
    If you can't run all the tests, then at least run these free, bootable diagnostics:  http://www.carrona.org/initdiag.html

Step #2)  If all the tests pass, then try to perform a clean install of Windows:

A clean install is:
        - Windows is installed to a freshly partitioned hard drive with legitimate installation media (W10:  https://www.microsoft.com/en-us/software-download/windows10 ).
        - The installation media is only a copy of Windows, not the OEM recovery disks that you can make on some systems.
        - Windows is fully updated after it's installed.  That's ALL updates - none excepted.
        - NO 3rd party software is installed.
        - There are no errors in Device Manager (if you find any, post back for suggestions).
         - The BIOS/UEFI is updated to the latest available version (this presumes that the system is compatible w/Windows 10 also).

        This will wipe everything off of the computer, so it's advisable to backup your stuff first.
        Also, it will wipe out all the special software that the OEM added to the system, so if you rely on any of that - let us know what it is so we can figure out a way to save/download it (the easiest way is to create/obtain the OEM;s recovery media)

        If unable to find recovery media that has the software (or if you suspect that this is a hardware problem), you can make an image of your system that'll preserve everything in the state that it was in when you made the image.  You can also do this if you don't want to try another hard drive - yet you want to be able to return to the current system state.
        One drawback to this is that you're making an image of a malfunctioning system - so, if there are errors in the system software, you'll have a nice copy of them [:(]
        Another drawback is that the image of the system will be very large - so you'll most likely need a large external drive to store it on.
        But, this will allow you to save everything on the hard drive (although you'll need an image viewer to get things out of the image).
        The point here is that, if it's a hardware problem, then you can restore the system to the point it was when you made the image - after you repair the hardware problem.
        You can obtain more info on imaging in the Backup/Imaging/DiskMgmt forums located here:  http://www.bleepingcomputer.com/forums/f/238/backup-imaging-and-disk-management-software/

        The point of doing this (the clean install) is to:
        - rule out Windows as a problem (if the problem continues, it's not a Windows problem as you completely replaced Windows
        - rule out 3rd party software (if the problem continues, it's not a 3rd party software problem as you didn't install any 3rd party software)
        - so, if the problem continues, it must be a hardware problem.

        OTOH, if the problem stops, then it was either a Windows or 3rd party software problem.  If the problem doesn't come back, then you've fixed it.  Then all that remains is setting the computer back up the way that you'd like it and importing your data from the backup you made.



Step #3)  Then, if the clean install confirms the hardware problem, try this procedure to isolate the problem device(s):  http://www.carrona.org/strpdown.html


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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