We all know Microsoft Support's usual fix is running windows troubleshooters and ultimately performing an in-place repair or clean installs.
HP isn't much help either running basic diagnostics and suggesting doing recover/reset.
I've tried many of these to no avail and I'm worried about any lingering bad ju-ju hidden on the laptop.
I have seen previously many people were able to receive help through this forum and am hoping I can also resolve me fears and any issues.
I have tried running safe mode already with networking to perform scans with malwarebytes and such but even with a DOS command I cannot get
networking during safe mode.
Please reply with what information I need to provide and any checks/tools I should run.
Bare with me I'm not extremely tech savvy but will try my best
This HP laptop is not that old. Bought it new from best buy dec. 2015 with windows 10 preinstalled.
But I am finding weird files with older Windows titles (7,XP) which were never installed.
I have drivers downloaded but not sure they are working. Or if they are correct.
I have very minimal personal downloads on here. Firefox browser-up to date.
Programs that are needed as far as I know by intel and such.
Many microsoft visual c++ downloads dating 2005,2008,2010,2012,2015.
Thats what I can think of off the top of my head, I am exhausted as all home pcs have been in undesired performance state since
the lovely auto updates around aug-nov.
Thanks in advance to anyone willing to help! I desperately need at least one computer functioning properly and safely to do my
children's homeschooling. They have been withdrawn from their online school because of our troubles accessing the internet
and all around computer problems (loss of files) since the updates. So now I am on my own completely schooling them having to find
and use my own curriculum and many of those resources are online.