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BSOD at about every two days on Windows 10 Fall Creators Update

Started by ploni , Jan 23 2018 04:44 PM

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33 replies to this topic

#1 ploni

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Posted 23 January 2018 - 04:44 PM

Hi!

I receive constant BSOD's about every two days as "reliability history" shows. Today's one:

The computer has rebooted from a bugcheck. The bugcheck was: 0x0000007e (0xffffffffc0000005, 0xfffff801e62c9eb0, 0xffffbc8a49d09a78, 0xffffbc8a49d092c0). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 7bb943c3-b3ac-402b-8952-7bb7b9668f95. I upload the minidump if can help, maybe is a driver but I can't identify it. The Windows is a clean install not much 3rd party software on it, worth to mention "VMware 12" and "PGP Disk".

The minidump is here: https://drive.google.com/file/d/1oNg2_FjIozYUqZVOtweXhGbjsN9P0YDv/view?usp=sharing

I contacted Microsoft, no help as expected (https://answers.microsoft.com/en-us/windows/forum/windows_10-performance/bsod-at-about-every-two-days-on-windows-10-fall/afccbe66-e733-4dc2-af9a-fdc79e66eca1)

"Reliability history" can prove:

NOTE:

My OS is: Microsoft Windows Version 1709 (OS Build 16299.192)

My laptop is: ASUS GL502VM-FY040T/I76700HQ/16/1+256/G (https://www.asus.com/us/ROG-Republic-Of-Gamers/ROG-GL502VM/)

I never overclocked it.

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#2 HyperHenry

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Posted 23 January 2018 - 05:08 PM

Here are the instructions on how to post needed logs here. https://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/.

Also please Download and save Speccy from here. https://www.piriform.com/speccy/download/standard
• Navigate to the directory in which you saved the ZIP file.
• Right-click on the downloaded ZIP file, click Extract all, taking note of where the files will be extracted, and then hit Extract.
• Open up the extracted folder, right-click on Speccy64.exe (or Speccy.exe, if your system is 32-bit), and select Run as administrator. Please accept any User Account Control prompts.
• After waiting a while, click File, then Publish Snapshot.
• Hit Yes to the Publish Snapshot dialog, then click Copy to Clipboard. Paste the URL in your next reply.

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#3 ploni

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Posted 23 January 2018 - 06:16 PM

Thank you for info HyperHenry. Here is my info attached.

Speccy info is here: http://speccy.piriform.com/results/20x7EvUwx2dFwdVHGE00X3P

Thank you!

Attached Files

SysnativeFileCollectionApp.zip 778.16KB 2 downloads

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#4 HyperHenry

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Posted 23 January 2018 - 10:10 PM

Your dump file comes back to a memory error however it's often caused by out of date bios and chipset drivers. You should find them here. https://www.asus.com/us/Laptops/ROG-GL502VM/HelpDesk_Download/. Please update all of them and check back.

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#5 ploni

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Posted 24 January 2018 - 02:50 AM

I updated all my drivers.

http://speccy.piriform.com/results/qwfIARdBLiFzCDhgmfkzuBj

Should I get another SysnativeFileCollection snapshot?

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#6 HyperHenry

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Posted 24 January 2018 - 08:55 AM

Not yet. Let's see if that stops the crashes.

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#7 ploni

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Posted 24 January 2018 - 09:45 AM

Ok, I'll run it and see. Thanks!

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#8 HyperHenry

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Posted 24 January 2018 - 09:50 AM

Any time.

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#9 ploni

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Posted 24 January 2018 - 11:22 AM

Just a little update, I ran memory test and no errors:

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#10 ploni

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Posted 26 January 2018 - 05:44 AM

Just as I feared. After another 2 days, my PC crashed...

Any steps?

Attached Files

SysnativeFileCollectionApp.zip 911.93KB 3 downloads

Edited by ploni, 26 January 2018 - 05:59 AM.

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#11 ploni

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Posted 26 January 2018 - 08:21 AM

Just another BSOD, only Chrome opened, when I tried to run Pidgin (jabber client).

First one today was:

012618-7875-01.dmp 1/26/2018 11:39:17 AM IRQL_NOT_LESS_OR_EQUAL 0x0000000a 00000000`0039dfcf 00000000`00000002 00000000`00000000 fffff800`606f4675 ntoskrnl.exe ntoskrnl.exe+1756e0 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 10.0.16299.192 (WinBuild.160101.0800) x64 ntoskrnl.exe+1756e0 C:\Windows\Minidump\012618-7875-01.dmp 8 15 16299 1,899,692 1/26/2018 11:40:43 AM

The second one:

012618-6703-01.dmp 1/26/2018 2:17:05 PM SYSTEM_THREAD_EXCEPTION_NOT_HANDLED 0x1000007e ffffffff`c0000005 fffff80b`ae3acb2c ffff8281`7b4af608 ffff8281`7b4aee50 NTFS.sys NTFS.sys+25b91 NT File System Driver Microsoft® Windows® Operating System Microsoft Corporation 10.0.16299.15 (WinBuild.160101.0800) x64 NTFS.sys+dcb2c C:\Windows\Minidump\012618-6703-01.dmp 8 15 16299 2,008,060 1/26/2018 2:17:50 PM

Edited by ploni, 26 January 2018 - 08:22 AM.

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#12 ploni

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Posted 27 January 2018 - 04:12 PM

Any idea? Help? Thanks!

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#13 HyperHenry

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Posted 27 January 2018 - 05:10 PM

Sorry ploni. We're getting ready to move on to a new place so been busy. Please upload a new sysnative report. Thanks.

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#14 ploni

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Posted 28 January 2018 - 04:44 AM

No problem HyperHenry, I already did that in my last post:

https://www.bleepingcomputer.com/forums/index.php?app=core&module=attach&section=attach&attach_id=201756

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#15 HyperHenry

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Posted 28 January 2018 - 09:54 AM

As the dump codes continue point to having faulty memory as a common possibility I'd like you to run Memtest85. It's a much better test than Windows memory test. This is the link to the instructions. https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=3&ved=0ahUKEwiEttaG8frYAhWrmuAKHagGAMcQFggxMAI&url=https%3A%2F%2Fwww.memtest86.com%2Ftechnical.htm&usg=AOvVaw1Z94dHR_mwENOdLaFCVYJ-. Meanwhile going back over the Speccy report I noticed that recently Windows Updates downloaded drivers dated to 2015. I'm going to try to find your motherboard and see if this was a mistake. If so you probably have the more r4ecent drivers after updating them.

Edited by HyperHenry, 28 January 2018 - 09:55 AM.