Dell's latest BIOS update is a colossal failure. It will not open windows 10 and has rendered my laptop useless. I have tried everything the repair steps have suggested. I am not a techie but can dabble a bit if provided with good instructions to rectify.
This update is a kill pill for pc's. Where is customer service acknowledging this mistake and offering a fix? Why should the customer have to literally pay for Dell's mistake with our wallets and lost productivity to fix this? Michael Dell would be so proud.
24hours later and 10 hours of trying to get my laptop back up, I'm no further along.
My system is showing BIOS Revision 1.18.2 although I do not know if this is the corrupt revision or the former BIOS.
Here is what I've tried so far with no success:
- Shut down
- Exit and continue to Windows 10
- Startup Repair ("Diagnosing your pc." and "checking your disk for errors")
- "Attempting to Repair"
- Exit and continue to windows 10
- Reset PC
- System Restore
- Startup settings
- Enable debugging mode
- Enable Safe Mode
- F12 (all options)
- F2 (setup)
- Boot sequence
- Advanced Boot Options
- Fast boot (changing boot up options)
- BIOS downgrade
- Loading BIOS Defaults
After attempting a startup repair that did not fix the issue, the following message appeared:
"Log file: C:\WINDOWS\System32\Logfiles\Srt\SrtTrail.txt"
Could this issue be related to a missing Driver for the BIOS update? Would using the command prompt give me more options for repair?