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suggestions for dealing with Blue Screen


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#1 Des_Kahn

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Posted 22 January 2018 - 05:08 PM

I have read two suggestions for dealing with the Blue Screen. Both direct you to download things. We cannot download things, to the best of my knowledge. Maybe I am missing something, but the computer does not function.



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#2 usasma

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Posted 24 January 2018 - 02:41 PM

Are you saying that you can't get into the operating system at all?
if so, you'll have to start with these free, bootable diagnostics:  http://www.carrona.org/initdiag.html

Please let us know the make and model of your system - also the version of Windows that you're using.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 Des_Kahn

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Posted 24 January 2018 - 07:34 PM

Well, since I briefly removed the battery, everything works again. Before that we couldn't do anything, as far as I could tell. My questions is hiow could we correct this so it doesn't keep happening.



#4 copperlucy

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Posted 24 January 2018 - 09:47 PM

As far as i know, there are some measures to prevent computer blue screen

1. Shut down temporarily unused software

2. Set to browse folders in the same window

3. Try to minimize some of the self-loading programs at boot time.Since it will affect the system startup speed and consume more resources

4. Reduce desktop shortcut ICONS.This will save resources.

5. Regular clean computer and use antivirus software to check for viruses

Good luck for you.



#5 usasma

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Posted 25 January 2018 - 07:02 AM

In general, you'll have to perform troubleshooting to figure out why it's happening - and then take the steps to fix why it's happening.

 

Let's try looking at these 2 sets of reports:

Report Set #1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

If you have problems with it running it, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

Report Set #2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504
The Event ID 41 error is simply Windows saying that it doesn't know why it shutdown.

While waiting for a reply, please monitor your temps with one of these free utilities: 
SpeedFan:  http://www.almico.com/sfdownload.php
HWMonitor:  https://www.cpuid.com/softwares/hwmonitor.html
HWInfo:  https://www.hwinfo.com/download.php


 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 Des_Kahn

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Posted 01 February 2018 - 02:48 PM

okay,I  ran the sysns program but don't understand the instructions for uploading. I don't know what the Quick Reply jobbie is or where to find it, couldn't find a paperclip, and could find nothing on the Bleeping webpage to upload the file with. If you can get me straightened out here, I can get you the results. 



#7 usasma

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Posted 02 February 2018 - 02:15 PM

If unable to upload to the forums, then upload to a free file-hosting service (such as OneDrive), then ensure that it's shared (so we can see it) and post a link to it here.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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