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Drive Problems

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3 replies to this topic

#1 benjud


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Posted 29 September 2006 - 05:19 AM


Using windows XP sp2 all updates installed

Have a cd drive, dvd drive and floppy drive. All having a problem.

I can copy and past files to the “E” drive cd rom but cannot read from it. Also when I go into “My Computer and look at the “properties of “E” drive it shows that the CD is empty when there are files on it.

I cannot read or write to “A” drive Floppy. Also have gone into device manager and
checked "properties" on all three which shows that they are working and the
drivers are installed. Have even reinstalled the windows drivers for all
three. Bios shows that they are there and when I go into explorer, it shows
that the drives (A,E,and F) are there.

If I put a disc into the cd drive it does not read it. Click on the E
drive in explorer and nothing happens. Go into "my computer" > "properties"
and it shows that the disc is empty, which it isn't. Same for the DVD drive.

The Floppy drive, cannot even format that. I am told that the disc is
also "my computer" > "properties" on A: drive shows disc is empty which it

I have checked for any virus's etc. and also looked at the "how to
troubleshoot cd-rom drive probs " on the Microsoft site which didn't help. I
have also used the Autofix.exe programme and a programme called XP CD-dvd_fix
but no go.

I might have thought that it was the actual drive itself if it had only been
one of them but it is all three. Am I missing a piece of software somewhere.

Don't know what I could have done to create this.

Have checked BIOS settings -all OK
Have scanned for any virus
Have checked inside case- all's OK – made sure connections are secure.

Device Manager says all's OK
Nobody but myself has access

A bit more info:
I re-booted in safe mode with prompt only and was able to use “DOS” to format my floppy in “A” drive and change the drive prompt to “E” and read the cd Disk in the E: drive.

I then closed down and re-booted in normal mode. I then put the same cd into “E” drive and it eventually came up with the screen showing CD drive E. But there was nothing showing in it i.e. it did not find anything on the disc. If I click on “E” drive in Explorer, the drive doesn’t work. No light comes on to show it is working.

I also clicked on “A” drive for the floppy in explorer and with the same disc in the drive that I had formatted earlier whilst in DOS, it came up with a message that the floppy was not formatted did I want to format it. I say yes and it gets almost to the end of formatting and an another message comes up that windows was unable to format the floppy.

Given that whilst in “dos” prompt I was able to read the contents of the CD in “E” drive and format the Floppy in “A” drive and was not able to do either of these things in Windows normal mode, could this point to a software problem within windows and if so, how do I overcome it.

Sorry this was so long but tried to give as much info as possible.

Any help would be appreciated


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#2 Enthusiast


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Posted 29 September 2006 - 06:04 AM

Do you have SP2?
Do you have the Windows XP Installation cd with SP2?

What did you use to scan for malware?

I suggest you try Windows Onecare free scan
Windows One Care Free Scan

Using Internet Explorer go to Windows Live Onecare Free Scan.
It will say "Get a free PC safety scan"

Make sure you click "Full Service Scan" in the middle of the page and
not the "Try It Now Free" on the right side.

Allow it to download an Active X component.
Choose "Complete Scan" in the window that opens
Click "Next"
Do not click on anything else that offers you a free trial or to sign up if you live in the US.

Allow it to scan - it may take quite, maybe two hours or so depending on how big your hard drive is and how fragmented your registry and drive are.

After the scan completes, reboot and try your floppy and cd again.

#3 benjud

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Posted 29 September 2006 - 06:51 AM


Enthusiast - Thanks for getting back to be so fast.

I think I may have just done it!!!!

Just before this email came in, I went through my registry and deleted everything to do with Ahead Nero. I seem to remember reading somewhere that that could have been the problem.

I have yet to finish checking but it all seems to be working so far.

What a pain in the butt it's been.

Thanks again for your reply.


#4 Enthusiast


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Posted 29 September 2006 - 07:03 AM

Yes, Nero has been problematic in certain versions but you should uninstall it using add/remove programs before cleaning the registry.

Running the OneCare freescan is a good idea after you finish whatever else you are doing.
It is far more than just an anti-malware scan (which it is and a good one), but it also "tunes up" your PC.

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