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My PC keeps Crashing


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#1 Predragon

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Posted 21 January 2018 - 01:25 PM

My PC keeps Crashing after a certain amount of use for games around 7 hours. After that time I am not able to use it to run extreme programs such as games. I am not sure on the reason why it is crashing and think it might be a hardware problem. 



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#2 usasma

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Posted 22 January 2018 - 04:23 PM

Wait until it crashes again, then recover and immediately generate these 2 sets of reports:

 

Let's try looking at these 2 sets of reports:

Report Set #1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

If you have problems with it running it, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

Report Set #2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504
The Event ID 41 error is simply Windows saying that it doesn't know why it shutdown.

While waiting for a reply, please monitor your temps with one of these free utilities: 
SpeedFan:  http://www.almico.com/sfdownload.php
HWMonitor:  https://www.cpuid.com/softwares/hwmonitor.html
HWInfo:  https://www.hwinfo.com/download.php

 

You can also start these free hardware diagnostics while waiting for a reply:

Please run these free hardware diagnostics:  http://www.carrona.org/hwdiag.html
Please run ALL of the tests and let us know the results.
FYI - These are the tests and what we usually see for the reports:

1 - Antivirus/antimalware scans:  In short, if there are Trojans or other serious malware - start over in the Am I Infected forums
2 - Memory diagnostics:  Run MemTest86+ for at least 3 passes.  If booting from UEFI, run MemTest86 instead.  Let us know if there were any errors reported
3 - Hard Drive diagnostics:  Don't sweat the details here.  In short, run the Seagate Seatools Long/Extended test from a bootable disk.  If unable to run it from a bootable disk (UEFI and some others), then run the Seagate Seatools for Windows from within Windows.  There are no diagnostics for SSD's, just run the Crystal Mark tests and let us know if there were any failures
4 - Furmark:  run the test until the temperature stabilizes.  Don't let it get much over 90ºC.  Let us know the temp it stabilizes at and if there were any problems running the test (other than slowness).
5 - Prime95:  run the Blend test for 24 hours (this may not be possible, but run it as long as you can.  Look for errors in the output, or for problems running the test (freezes/crashes)
6 - Video 2 (other video tests):  there's several tests here.  Run all of them.  I'm especially interested in the Video Memory Test.  Let us know the results of the test(s)
  - A - simtek.org memtest
  - B - Video memory stress test
  - C - Artifact Locator
  - D - OCCT - 4 built in tests for CPU, GPU, PSU
  - E - Video Memory Stress Test
7 - CPU tests:  run at least one test on your CPU and let us know the result.

 



 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 Predragon

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Posted 23 January 2018 - 03:25 AM

Ok I will try these



#4 Predragon

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Posted 23 January 2018 - 03:49 PM

There

Attached Files



#5 DavidLMO

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Posted 24 January 2018 - 08:23 AM

To OP

 

You run it for 7 hours playing games and then it crashes?

Can you reboot immediately or must you wait awhile?

 

First hunch is over-heating particularly if after playing games for 7 hours.

 

Try this:

https://www.cpuid.com/softwares/hwmonitor.html

 

This likely has nothing to do with needing an anti-virus program.


Edited by DavidLMO, 24 January 2018 - 08:34 AM.


#6 HyperHenry

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Posted 24 January 2018 - 09:34 AM

Your dump files point to a problem with your graphics card or it's drivers. There were also several Bonjour errors which would be itunes.

 

• Download and save Speccy from here. https://www.piriform.com/speccy/download/standard
• Navigate to the directory in which you saved the ZIP file.
• Right-click on the downloaded ZIP file, click Extract all, taking note of where the files will be extracted, and then hit Extract.
• Open up the extracted folder, right-click on Speccy64.exe (or Speccy.exe, if your system is 32-bit), and select Run as administrator. Please accept any User Account Control prompts.
• After waiting a while, click File, then Publish Snapshot.
• Hit Yes to the Publish Snapshot dialog, then click Copy to Clipboard. Paste the URL in your next reply.

 

Also I would uninstall then reinstall Itunes.

Based on the Speccy results I'll try to link you to the page to update your drivers.



#7 usasma

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Posted 24 January 2018 - 01:23 PM

Uninstall Bonjour.  Very few people need it with iTunes - and if you do, Apple Software Update will offer to reinstall it (it'll do that even if it's not needed).


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#8 Predragon

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Posted 25 January 2018 - 02:21 AM

Ok, I will try to do all of these. Thank you



#9 Predragon

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Posted 25 January 2018 - 02:22 AM

To OP

 

You run it for 7 hours playing games and then it crashes?

Can you reboot immediately or must you wait awhile?

 

First hunch is over-heating particularly if after playing games for 7 hours.

 

Try this:

https://www.cpuid.com/softwares/hwmonitor.html

 

This likely has nothing to do with needing an anti-virus program.

When I watched the heating the CPU  would go around 70-80 Degrees the GPU stays around 60-70 Degrees.
I am not able to look at my PSU though. 


Edited by Predragon, 25 January 2018 - 02:22 AM.


#10 Predragon

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Posted 30 January 2018 - 03:24 PM

http://speccy.piriform.com/results/634MqJMwRUTza3YwkCJuPzj

 

Your dump files point to a problem with your graphics card or it's drivers. There were also several Bonjour errors which would be itunes.

 

• Download and save Speccy from here. https://www.piriform.com/speccy/download/standard
• Navigate to the directory in which you saved the ZIP file.
• Right-click on the downloaded ZIP file, click Extract all, taking note of where the files will be extracted, and then hit Extract.
• Open up the extracted folder, right-click on Speccy64.exe (or Speccy.exe, if your system is 32-bit), and select Run as administrator. Please accept any User Account Control prompts.
• After waiting a while, click File, then Publish Snapshot.
• Hit Yes to the Publish Snapshot dialog, then click Copy to Clipboard. Paste the URL in your next reply.

 

Also I would uninstall then reinstall Itunes.

Based on the Speccy results I'll try to link you to the page to update your drivers.

http://speccy.piriform.com/results/634MqJMwRUTza3YwkCJuPzj



#11 HyperHenry

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Posted 30 January 2018 - 10:05 PM

The Speccy report shows that Bonjour is still running.



#12 Predragon

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Posted 01 February 2018 - 11:12 PM

So I should uninstall Bonjour?



#13 HyperHenry

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Posted 01 February 2018 - 11:21 PM

It was suggested above and was in your event viewer as causing problems.



#14 Predragon

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Posted 09 February 2018 - 11:56 AM

I uninstalled Bounjour but I can still crash



#15 HyperHenry

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Posted 09 February 2018 - 12:45 PM

Can you rerun to DMP file tests again to see if it's the same ones ore different ones? http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/






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