After a Windows update yesterday my wife's computer won't restart. I can't give a lot of info because I didn't see what was happening.
When we try to start it it goes to the hp screen with the spinning dots for a few seconds. Then the screen says PLEASE WAIT (with the spinning dots)
Then a blue screen with the time and date comes up and if I press enter it goes to the log in screen. After putting in her password it goes to a WELCOME screen for a few seconds and then the screen goes black.
Although the keyboard works the mouse does not, or at least the little pointer for it never shows up on the screen. I'm (probably) not knowledgeable enough to deal with this but it can't hurt to give it a try here first.
I've GOOGLED it but couldn't fine anything that I understood enough to do and without the mouse working there are things I can't do anyway.
Thanks for any help