Mod Edit: Split from https://www.bleepingcomputer.com/forums/t/667914/i-cant-access-my-pc/ - Hamluis.
My desktop of 8+ years has gone into a cyclical blue screen issue. Says problem, gathers info and re-starts. Then goes into preparing to diagnose, then diagnoses, then shows "there is a problem with your PC and shows two buttons. One says RESTART (highlighted). The other ADVANCED OPTIONS (not highlighted).
Neither my mouse nor keyboard are active, so I am unable to toggle to ADVANCED OPTIONS. Re-starting would not do anything anyway other than to cycle through again.
My system started with Win 7 Home Pro. I took up MS Widows 10 offer last year. I have been using Advanced System Care for 2/3yrs and is the reason I found bleepingcomputers.com.
I have tried safe start (holding shift and the restart buttons until safe mode comes up) but no joy.
I am no longer computer savvy. Had no cause to keep up from the 'old days as' plug 'n play etc been so good these past years. Even used to adjust BIOS settings years ago - not now!
Seems to me I have a terminal PC failure, but any help getting to safe mode etc would be great.
Any advise as to getting my keyboard and mouse working would be good too.
Cheers all, hardtop4x4
Edited by hamluis, 20 January 2018 - 01:48 PM.
Split - Hamluis.