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Sluggish System & Maintenance


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#1 Phoe

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Posted 19 January 2018 - 11:55 PM

Defrag is done daily and I use CCleaner multiple times per day.  Dust cleaned out about 3 weeks ago (I can see when it gets bad)

 

I don't generally download things with the exceptions of updates.  One thing I did with XP but I've been unable to do with 7 is decide which cookies to keep.  Seems the cookies are no longer where I can tell which site they came from so it's possible there's a lot of unwanted cookies.

 

Recently had some page redirection when on Ebay and also a few "porno warning" messages that locked the webpage.  A few PUPs were removed but still had Malwarebytes block a few Ebay pages but when I returned to those pages (one was after a search had been done on Ebay), it was fine.

 

Besides the system being noticeably more sluggish recently, would love to know a few other things:

 

1)  How do I know if my system's memory has to be in pairs

 

2)  How can I check if a memory stick is bad without pulling apart the pc?  (Pulled two as one seems to be bad)

 

3)  Help me update whatever needs to be updated.

 

4)  Advise me as to what maint must be done on a regular basis to keep system working smoothly.

 

TIA



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#2 Phoe

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Posted 19 January 2018 - 11:58 PM

Past topic:   https://www.bleepingcomputer.com/forums/t/667422/possible-virus-from-ebay/



#3 AdminPower

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Posted 20 January 2018 - 12:40 PM

Usually the primary symptom of bad memory is unexpected system reboots. If you aren't having any of those then I wouldn't think that your memory is bad. Can you download and install the free version of HDTune and run a scan of your hard drive and post the results? I'd like to see if maybe your hard drive is starting to have issues.

 

http://www.hdtune.com/



#4 hamluis

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Posted 20 January 2018 - 01:42 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
 
post-33068-0-86653600-1480692866_thumb.j

     Now, at the top, click File > Publish Snapshot.

     Click Yes > then Copy to Clipboard

Now, once you are back in the forum topic you are posting in, click the ADD REPLY or REPLY TO THIS TOPIC button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

Louis



#5 Phoe

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Posted 22 January 2018 - 08:07 AM

MiniToolBox by Farbar  Version: 17-06-2016
Ran by PC (administrator) on 22-01-2018 at 05:52:32
Running from "C:\Users\PC\Downloads"
Microsoft Windows 7 Ultimate  Service Pack 1 (X64)
Model: To be filled by O.E.M. Manufacturer: Gigabyte Technology Co., Ltd.
Boot Mode: Normal
***************************************************************************

 

========================= Event log errors: ===============================

Application errors:
==================

System errors:
=============

Microsoft Office Sessions:
=========================

 

=========================== Installed Programs ============================

Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 2.5.1.17730 - Adobe Systems Inc.)
Adobe Flash Player 28 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 28.0.0.137 - Adobe Systems Incorporated)
Adobe Flash Player 28 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 28.0.0.137 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.03) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.03 - Adobe Systems Incorporated)
Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver (HKLM-x32\...\{3108C217-BE83-42E4-AE9E-A56A2A92E549}) (Version: 1.0.2.43 - Atheros Communications Inc.)
AutoGreen B10.1021.1 (HKLM-x32\...\{C75FAD21-EC08-42F3-92D6-C9C0AB355345}) (Version: 1.00.0000 - GIGABYTE) Hidden
AutoGreen B10.1021.1 (HKLM-x32\...\InstallShield_{C75FAD21-EC08-42F3-92D6-C9C0AB355345}) (Version: 1.00.0000 - GIGABYTE)
CCleaner (HKLM\...\CCleaner) (Version: 4.01 - Piriform)
ESET Online Scanner v3 (HKLM-x32\...\ESET Online Scanner) (Version:  - )
Geeks3D FurMark 1.12.0 (HKLM-x32\...\{2397CAD4-2263-4CD0-96BE-E43A980B9C9A}_is1) (Version:  - Geeks3D)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 63.0.3239.132 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.33.7 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
HD Tune 2.55 (HKLM-x32\...\HD Tune_is1) (Version:  - EFD Software)
Junk Mail filter update (HKLM-x32\...\{8E5233E1-7495-44FB-8DEB-4BE906D59619}) (Version: 14.0.8117.416 - Microsoft Corporation) Hidden
Malwarebytes version 3.3.1.2183 (HKLM\...\{35065F43-4BB2-439A-BFF7-0F1014F2E0CD}_is1) (Version: 3.3.1.2183 - Malwarebytes)
marvell 91xx driver (HKLM-x32\...\MagniDriver) (Version: 1.1.0.6 - Marvell)
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft Office 2010 (HKLM-x32\...\{95140000-0070-0000-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.50907.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Sync Framework Runtime Native v1.0 (x86) (HKLM-x32\...\{8A74E887-8F0F-4017-AF53-CBA42211AAA5}) (Version: 1.0.1215.0 - Microsoft Corporation)
Microsoft Sync Framework Services Native v1.0 (x86) (HKLM-x32\...\{BD64AF4A-8C80-4152-AD77-FCDDF05208AB}) (Version: 1.0.1215.0 - Microsoft Corporation)
MWSnap 3 (HKLM-x32\...\MWSnap 3) (Version: 3.0.0.74 - Mirek Wojtowicz)
NVIDIA 3D Vision Driver 335.23 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 335.23 - NVIDIA Corporation)
NVIDIA Graphics Driver 335.23 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 335.23 - NVIDIA Corporation)
NVIDIA Update 10.4.0 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Update) (Version: 10.4.0 - NVIDIA Corporation)
ON_OFF Charge B11.0110.1 (HKLM-x32\...\{3DECD372-76A1-4483-BF10-B547790A3261}) (Version: 1.00.0001 - GIGABYTE)
Sandboxie 5.16 (64-bit) (HKLM\...\Sandboxie) (Version: 5.16 - Sandboxie Holdings, LLC)
Speccy (HKLM\...\Speccy) (Version: 1.31 - Piriform)
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 6.0.1254 - SUPERAntiSpyware.com)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite_Wave3) (Version: 14.0.8117.0416 - Microsoft Corporation)
Windows Live Sign-in Assistant (HKLM-x32\...\{45338B07-A236-4270-9A77-EBB4115517B5}) (Version: 5.000.818.5 - Microsoft Corporation)
Windows Live Sync (HKLM-x32\...\{B10914FD-8812-47A4-85A1-50FCDE7F1F33}) (Version: 14.0.8117.416 - Microsoft Corporation)
Windows Live Upload Tool (HKLM-x32\...\{205C6BDD-7B73-42DE-8505-9A093F35A238}) (Version: 14.0.8014.1029 - Microsoft Corporation)

 

========================= Memory info: ===================================

Percentage of memory in use: 18%
Total physical RAM: 16346.04 MB
Available physical RAM: 13343.29 MB
Total Virtual: 32690.27 MB
Available Virtual: 29560.22 MB

 

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:558.81 GB) (Free:478.46 GB) NTFS

 

========================= Users: ========================================

User accounts for \\PC-PC

Administrator            Guest                    PC                      
PC Administrator1        UpdatusUser  

           

**** End of log ****

 

http://speccy.piriform.com/results/XDCoIYVggk82ptM6qgfeEDv

 

HD Tune: WDC WD6000HLHX-01JJP     Error Scan

Scanned data   : 572094 MB
Damaged Blocks : 0.0 %
Elapsed Time   : 85:47


Edited by hamluis, 22 January 2018 - 08:51 AM.


#6 hamluis

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Posted 22 January 2018 - 09:15 AM

Did you do a restore-to-factory-defaults?  Windows reflects install date of Feb 2013...yet, there is no indication of any critical updates installed.  Coupled with your lack of installed AV and disablement of AV reflected in Speccy...I would say that your system is an invitation to malware.

 

IE reflects unusual RAM usage...even though you have an abundance of RAM installed, it is highly unusual to see a browser reflect a peak memory usage figure in excess of 1GB...but your IE reflects 1.24GB.

 

IMO...the first order of business for any user desiring to be problem-free...would be the installation of all critical updates issued for Win 7...augmented by proper install/update/routine use of a reliable AV program.

 

Louis

 

Addendum:  SMART not enabled or active for hard drive...and hard drive reflects running software RAID with only 1 drive present.


Edited by hamluis, 22 January 2018 - 03:58 PM.


#7 OldPhil

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Posted 22 January 2018 - 03:32 PM

Another point defragging every day is senseless and putting unneeded wear on the drive.  A standard spinner HD should defragged every few weeks, all articles recommend not defragging an SSD at all.  But all drives need defrag from time to time, I defrag my SSD's about every 6 months.  I do bring up the program but only defrag when it looks like it needs it.


Honesty & Integrity Above All!


#8 Phoe

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Posted 22 January 2018 - 06:15 PM

If I recall correctly, the restore was done due to some issue with an update. 

 

This system did have 18 PUPs that were removed during the previous thread. 

 

This system should have 3 HHDs installed but who knows as CyberPower was the worst ever and I would never purchase from them again. So, something is pulling on my memory? 

 

Does this system have to have memory in pairs or could I have 3 sticks in?

 

About defragging -- I will see about doing less.



#9 Phoe

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Posted 22 January 2018 - 07:08 PM

Okay, looks like I may have to go back.  I did the critical updates.   One of the updates has locked me out of IE as it says Sandboxie is blocked due to compatibility issues.  I sent a message to the Sandboxie author to see if he has an suggestions as when I tried to do an update, I was not allowed.  So, when I try to use IE, a nice blocked message comes up since Sandboxie is tied to IE.  Ugh.  Also, seems Microsoft updates were done March 2017 (according to their page on last updates).


Edited by Phoe, 22 January 2018 - 07:22 PM.


#10 hamluis

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Posted 22 January 2018 - 07:42 PM

If you look at the detail reflected in Speccy, it will reflect the hardware items in the latter part of the report.  RAM will be just above the detail for your motherboard.  Your RAM data reflected is unusual...it does not show the individual RAM modules installed (first time I've ever seen such).  The specs for your motherboard reflect 4 slots, with a max of 8GB RAM modules in each slot, total 32GB that your board can support.  Specs For MB..

 

To determine how many RAM modules actually exist...you would have to remove the case cover and take a look.

 

Memory does ever HAVE to be installed in pairs...but to achieve the benefits of dual-channel mode, RAM should be installed in pairs, with the motherboard indicating (usually by color code) which slots support dual-channel.  Your motherboard manual should also reflect that information.

 

Your Speccy data reflects 1 hard drive, with 2 partitions on that drive.

 

The best (IMO) way to test your RAM...is to do it individually (each module in each slot times 4) and then in pairs.  If you have 8GB  modules installed...that will take some time...but it's worth the time if you believe that you have a bad module or a bad slot.  Memtest86+ Guide-How To's - Overclockers Forums - http://www.overclockers.com/forums/showthread.php?t=409152 .

 

Louis



#11 Phoe

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Posted 22 January 2018 - 08:30 PM

Something is definitely not right.  I paid for more than one HDD yet you are saying there is only one?  Seems like I can see at least two (also see more dust inside the case...sheesh). 

 

I only have two member sticks installed as I thought one of the others was bad so two slots are open.

 

I saw a forum post (https://www.bleepingcomputer.com/forums/t/560437/excessive-memory-usage-ie-11/) with same memory issues.  Also, Msradell states the toolbox shows things not working that were working.  Could the toolbox be defective or unable to detect things properly?



#12 hamluis

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Posted 23 January 2018 - 08:07 AM

I said...the data you posted...reflects a single drive.

 

It's possible that you have two drives which are functioning as a single drive...that's would be a RAID 0 setup.

 

From the data posted...I can only tell what I previously stated about your system.

 

Louis



#13 Phoe

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Posted 23 January 2018 - 07:11 PM

How can I post a snapshot of task manager (memory)?  Seems something is hooked onto my memory.



#14 Phoe

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Posted 25 January 2018 - 06:12 PM

Please let me know if you have no suggestions.



#15 hamluis

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Posted 25 January 2018 - 06:28 PM

I have no further suggestions/comments.  But there are other members here who may have such.

 

Louis






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