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Help Uninstall this horrible product


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18 replies to this topic

#1 trofam

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Posted 19 January 2018 - 12:36 PM

I was looking for a way to provide filtering for my son on the computer. I installed secure teen's software against my better judgement. Here were the warning signs:

1. Windows Defender didn't want to let me

2. Support number was not working

3. Tech support in chat's name was Shameen

4. Product didn't even function correctly

 

Now.. the uninstaller won't even uninstall it. Everything I find that is a part of that program has been hidden or runs silently. 

 

I do understand it was stupid of me to install this. I get that already. Please help me remove this completely. I've tried Revo Uninstaller but I cannot find it in there. The main program is in temp so I can just delete it yes, but it has modified system files. What can I do?

 

I really don't understand how companies like this can continue to rip people off. Why is there no way to report them? Why are they not immediately shut down?

 

If you do have a suggestion for keeping a teen safe on the internet while not disabling everyone's profiles on the computer, I would really appreciate it. It has to be something a bit more for teens than small children.

 

Thank you.

 

 



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#2 Kilroy

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Posted 19 January 2018 - 12:43 PM

From this page there is an uninstaller.  How well it works, I don't know.



#3 mightywiz

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Posted 19 January 2018 - 12:43 PM

in the download section on this site download adwcleaner & malwarebytes.  and run them both.  if they have malware built into it those programs will get it.

 

also microsoft.com/family will do what you want, but you have to setup a microsoft account (email) and then you can setup limits and content ratings for your child.

i think it's a 1 time fee of $10 per child you add to the monitoring and it's all web based.



#4 cmptrgy

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Posted 19 January 2018 - 12:48 PM

Can you try a previous system restore point?



#5 trofam

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Posted 19 January 2018 - 12:48 PM

From this page there is an uninstaller.  How well it works, I don't know.

 

I did use that. Here is the log:

 

 

Running keyvalidator.exe Now...........
0
Please Wait; While Product Is Being Uninstalled.........
Waiting for 0 seconds, press a key to continue ...
ERROR: The process "keyvalidator.exe" not found.
'C:\WINDOWS\System32\sysaudionicsvc.exe' is not recognized as an internal or external command,
operable program or batch file.
'C:\WINDOWS\System32\sysaudionicsvc.exe' is not recognized as an internal or external command,
operable program or batch file.
'C:\WINDOWS\SysWOW64\sysaudionicsvc.exe' is not recognized as an internal or external command,
operable program or batch file.
'C:\WINDOWS\SysWOW64\sysaudionicsvc.exe' is not recognized as an internal or external command,
operable program or batch file.
ERROR: The process "DirectControl.exe" not found.
ERROR: The process "mspdbsrv.exe" not found.
'C:\WINDOWS\System32\DirectControl.exe' is not recognized as an internal or external command,
operable program or batch file.
'C:\WINDOWS\System32\DirectControl.exe' is not recognized as an internal or external command,
operable program or batch file.
'C:\WINDOWS\SysWOW64\DirectControl.exe' is not recognized as an internal or external command,
operable program or batch file.
'C:\WINDOWS\SysWOW64\DirectControl.exe' is not recognized as an internal or external command,
operable program or batch file.
Waiting for 3 seconds, press a key to continue ...
Could Not Find C:\WINDOWS\System32\DirectControl.exe
Could Not Find C:\WINDOWS\SysWOW64\DirectControl.exe
Could Not Find C:\WINDOWS\SysWOW64\sysaudionicsvc.exe
Could Not Find C:\WINDOWS\System32\sysaudionicsvc.exe
Could Not Find C:\WINDOWS\System32\wpsapi.dll
Could Not Find C:\WINDOWS\SysWOW64\wpsapi.dll
Could Not Find C:\WINDOWS\System32\WinDivert.dll
Could Not Find C:\WINDOWS\SysWOW64\WinDivert.dll
Could Not Find C:\WINDOWS\System32\WinDivert32.sys
Could Not Find C:\WINDOWS\SysWOW64\WinDivert32.sys
Could Not Find C:\WINDOWS\System32\WinDivert64.sys
Could Not Find C:\WINDOWS\SysWOW64\WinDivert64.sys
Could Not Find C:\WINDOWS\sqlite3.dll
Could Not Find C:\WINDOWS\System32\sqlite3.dll
Could Not Find C:\WINDOWS\SysWOW64\sqlite3.dll
deleted the file
[SC] OpenService FAILED 1060:
The specified service does not exist as an installed service.
The system cannot find the path specified.
The system cannot find the path specified.
The system cannot find the path specified.
The system cannot find the file specified.
The system cannot find the file specified.
The system cannot find the file specified.
The system cannot find the file specified.
Could Not Find C:\WINDOWS\wspapp_regclear32.reg
"Successfully Uninstalled Previous Version"
Press any key to continue . . .

Edited by trofam, 19 January 2018 - 12:51 PM.


#6 trofam

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Posted 19 January 2018 - 12:51 PM

in the download section on this site download adwcleaner & malwarebytes.  and run them both.  if they have malware built into it those programs will get it.

 

also microsoft.com/family will do what you want, but you have to setup a microsoft account (email) and then you can setup limits and content ratings for your child.

i think it's a 1 time fee of $10 per child you add to the monitoring and it's all web based.

 

I know it modified the registry. Will this fix that as well?



#7 mikey11

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Posted 19 January 2018 - 01:06 PM

do a system restore to a point previous of when you installed it



#8 trofam

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Posted 19 January 2018 - 01:36 PM

do a system restore to a point previous of when you installed it

 

Apparently, it is turned off.  :exclame:  Ughhhh



#9 mikey11

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Posted 19 January 2018 - 01:39 PM

go into control panel > programs and features

 

is the program listed there?.....if so, try to uninstall it

 

run adwcleaner and malwarebytes



#10 cmptrgy

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Posted 19 January 2018 - 01:48 PM

Can you try a previous system restore point?

Was system restore in use before you installed that secure teen's software?

 

Try https://www.eset.com/us/home/online-scanner/ 

 

I didn't notice you hadn't tried the recommended adwcleaner or malawarebytes yet: I would recommend them first'

https://www.bleepingcomputer.com/download/adwcleaner/

https://www.malwarebytes.com/

--- You will get a 14-day free trial Premium and it includes a root-kit search


Edited by cmptrgy, 19 January 2018 - 01:56 PM.


#11 OldPhil

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Posted 19 January 2018 - 04:06 PM

Revo uninstaller may do the job, it has for me done several times when control panel failed.  Revo can be down loaded from this site.

 

Phil


Honesty & Integrity Above All!


#12 trofam

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Posted 19 January 2018 - 05:24 PM

go into control panel > programs and features

 

is the program listed there?.....if so, try to uninstall it

 

run adwcleaner and malwarebytes

 

Its not listed there but I see bits of it everywhere.

I ran both. However I know it modified malwarebytes



#13 JohnC_21

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Posted 19 January 2018 - 05:43 PM

It is said that Windows 10 disables System Restore by default. It would be interesting to know how many people have actually checked.

 

https://www.howtogeek.com/237230/how-to-enable-system-restore-and-repair-system-problems-on-windows-10/



#14 jenae

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Posted 19 January 2018 - 07:12 PM

Hi, your best approach is to do a registry restore. Windows ten makes a compete registry backup every 7-10 days. If this backup was made before your problem then restoring this registry should eliminate the program. The regback file is located in c:\windows\system32\config.
 
Go to start, shutdown and press and hold the shift key while clicking on restart. Windows will boot to the RE (recovery environment), click on Troubleshoot and then Advanced, select command prompt.
 
At the cmd prompt you will see X:\windows\system32>
 
At the prompt type:- bcdedit | find "osdevice" (press enter, type exactly as you see here, the | can be found above the \ key)
 
It will return osdevice.......partition X: (where X will be a drive letter, select this letter in the following cmds, typically in the RE this will be D:)
 
Type D: (press enter) the prompt will now look like D:\>
 
Next type:- cd d:\windows\system32\config (press enter)
 
The prompt will change to  d:\windows\system32\config\>
 
Next type:- dir (press enter)
 
The contents of the config folder will appear, look for "regback" and note it's date, if it was before the problem proceed, if not exit out. If it is OK proceed.
 
Next type:- cd regback (press enter)
 
The prompt will change to regback
 
Next type:- copy *.* d:\windows\system32\config (press enter)
 
Say "All" to the overwrite prompt and press enter.
 
It will show the files copied when compete type:- exit (press enter)
 
Restart computer and let us know how you get on.


#15 dhagerjohns

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Posted 19 January 2018 - 10:29 PM

SecureTeen makes an uninstaller.  https://support.secureteen.com/en-us/article/79-how-to-uninstall-secureteen-from-windows-pc






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