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Both wired and wireless working slow?


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11 replies to this topic

#1 mystic12

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Posted 18 January 2018 - 03:51 PM

Hey guys, I just installed win10 on a brand new 1TB HDD but wired net connection is working slow and wireless is working intermittently but also sometimes showing as connected and sometimes not.  This is a Cyberpowerpc branded Laptop with Model number Fangbook HX6, help please?



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#2 dicke

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Posted 20 January 2018 - 02:51 PM

What was on the computer before your installation of W10? Have you checked your Internet speed to confirm that the computer is the problem?

If there are no problems on your end you might look at warranty support from the manufacturer or seller.


Stay well and surf safe [stay protected]

Dick E


#3 AdminPower

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Posted 21 January 2018 - 09:12 AM

Can you run a ping test to see if you're experiencing any packet loss. I would agree, also run a speed test to make sure you're seeing what you're supposed to from your ISP. Confirm the results across multiple devices if possible so you can pinpoint if the issue is your connection or the computer.



#4 mystic12

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Posted 22 January 2018 - 08:08 AM

Thanks guys but a usb wireless adapter worked without any issues.



#5 JohnC_21

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Posted 22 January 2018 - 08:41 AM

Does the Ethernet still bog down. I would look for the vendor and device IDs in Device Manager and see if there are any later drivers for Windows 10. If those work then disable driver update in Windows 10.



#6 mystic12

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Posted 22 January 2018 - 10:24 AM

Hmnn, believe it or not I just turned on the unit and now without the USB adapter the net is working fine and fast. Also the wireless driver just updated which it did not do before but as attached screenshot shows, when the wifi shows as ON in Settings, the wifi shows as Turned Off on bottom right?

 

https://s10.postimg.org/60xni57m1/lenovo.jpg



#7 JohnC_21

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Posted 22 January 2018 - 10:34 AM

I am not sure why Windows 10 is showing Wifi is off when it's working.



#8 mystic12

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Posted 22 January 2018 - 10:40 AM

Yeah, I am figuring defective wireless chip.



#9 mystic12

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Posted 22 January 2018 - 10:41 AM

This is the wireless driver:

 

https://s10.postimg.org/9926oenhl/lenovo.jpg



#10 JohnC_21

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Posted 22 January 2018 - 10:46 AM

So the Wifi is not working. I thought it was. 

 

Uninstall the Wifi Driver in Device Manager and install the one from intel.

 

https://downloadcenter.intel.com/download/27309/Intel-PROSet-Wireless-Software-and-Drivers-for-Windows-10?product=75439


Edited by JohnC_21, 22 January 2018 - 10:46 AM.


#11 mystic12

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Posted 22 January 2018 - 11:13 AM

Thanks but didn't work



#12 JohnC_21

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Posted 22 January 2018 - 11:17 AM

Then I would say that Wifi chipset is done. It's either Windows 10 not playing nice with that chipset or the chipset is bad. You could confirm by booting a live linux disk like Mint or Ubuntu.






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