All it takes is one bad part for someone to swear off that company in threads forever.
Yes, and to give a one star (or egg) review, often over issues that neither the reseller or OEM has control over, such as rebates and slow shipping times, neither of which are about the product.
Anyone who does a lot of frequent purchasing of any items over the Internet knows that rebates are slow to arrive, if ever. Plus if one wants fast shipping, usually must pay for it. Because of the nature of all electronics, we all may receive a DOA component from time to time. As long as the seller has a good RMA process and honors it, there's no call in leaving bad reviews prior to the replacement item arriving and working perfectly, or neutral because the work had to be performed twice. Reviews should reflect the final outcome of the component, keeping in mind that the driver CD will often be outdated, usually there'll be updated ones on the site.
I rarely install MB drivers from the setup CD, rather download the latest from the OEM to a USB Flash drive w/out anything else on it, and all in folders to easily identify. The auto setup CD will also install a bunch of unwanted software that'll have to later be updated/removed if the option 'run setup' is chosen, which by default will install much of the same bloatware as a new, out of the box computer. On my first build, made this mistake and never will again, fortunately had a backup image taken before any drivers were installed and took less than 20 minutes to secure erase the SSD & revert to the backup. This is an often overlooked step when either building a new computer, clean install or reinstalling OS, a backup image should be created after initial install, after drivers are installed, after Windows Updates are complete, along with Office if there's a license. These three backup images should be retained for as long as one owns the computer.
After this, comes the install of our favorite security & software choices, a security scan and a final short term backup. Once complete & running, should be imaged regularly, preferably weekly, although I realize that some may not perform as often, still monthly at a minimum. If the latter option is chosen, just before Patch Tuesday is a great time, as that's when things may go bezerk. Plus before a new W10 upgrade, if that OS is the one installed, I don't have faith in the rollback option that has a known chance of failing to return to prior state, have had a couple of these to mess up something. Not that I needed this function for myself, just tested to see how things would go. When working for others, the chance of an unsuccessful rollback is much higher, usually not having a backup & they want to keep everything 'as was'.
I suspect in the case of the latter above, there may had been issues with the previous install, while I've had a couple to turn out bad out of over a dozen rollback attempts, around or over half is way out of line. As noted in my sig below, maintaining backups on a regular basis can get us out of many jams in short order. Given the all time lows in backup drive pricing (many can assemble their own USB 3.0 external from a SSD upgrade for under $10 if 2.5" drive), or can purchase a 1TB bare drive on promo and metal based enclosure (plastic ones causes the drive to run hot) for a total of $75.
So by taking it carefully, imaging the drive along the way while taking a break, one can have a successful outcome with most any healthy MB, be it a OEM one bundled with PC, or retail model in a custom build. I speak from experience, since my first one that was quite expensive (over $1,700 in components), enter with more confidence with each new build.
Don't forget perhaps the most important component, the $5 anti-static wrist strap and use it. Simply place & secure the band around the wrist and attach to metal part of the case with included alligator clip, the least amount of static can fry components. If by chance it's in the way in one position, try another.