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cannot make a "new" folder for desktop


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#1 cpunoob

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Posted 17 January 2018 - 07:40 PM

says item not found

this is no longer located in c:\users\family. verify the items location and try again.

 

win 10 64bit



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#2 jenae

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Posted 17 January 2018 - 09:37 PM

Hi, do you mean when you right click in desktop and select "New" then "folder" no new folder appears on the desktop?

 

If so, go to search and type:- command prompt, right click on the returned command prompt and select "run as administrator"

an elevated cmd prompt will open. Copy all the text in the cmd below, right click anywhere in the cmd prompt window and select "paste" the cmd will append to the prompt. Press enter, a notepad will open, please copy paste the info here. This is perfectly safe as it is only reading what is already there.

 

reg query "HKCR\Directory\Background\shellex\ContextMenuHandlers\New" > 0 & notepad 0



#3 cpunoob

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Posted 18 January 2018 - 02:34 AM

yes, no new, right click folder
 
type
- command prompt
:- command prompt

under plain command prompt

 

 

 

ok i found the search bar u mentioned

i hid mine since i never used it

 

 

 

what do i do after the notepad has it pasted on it?

Attached Files


Edited by cpunoob, 18 January 2018 - 02:46 AM.


#4 cpunoob

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Posted 18 January 2018 - 02:49 AM

i saved the notepad and cant open new folder



#5 cpunoob

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Posted 18 January 2018 - 03:00 AM

gonna try this tomorrow

https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system

#6 jenae

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Posted 18 January 2018 - 07:41 AM

Hi, go back to my post 2 and read it again carefully, you need to right click on the command prompt that search returns, from this you select "run as administrator". Then you run the cmd I gave you in post 2, it is not designed to fix your problem it is designed to see what that registry key shows, this key is the one that controls the new folder option. The cmd outputs to a notepad you simply paste the notepad contents here. SFC will do no harm it is however unlikely to fix your problem.



#7 cpunoob

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Posted 18 January 2018 - 11:53 AM

HKEY_CLASSES_ROOT\Directory\Background\shellex\ContextMenuHandlers\New
(Default) REG_SZ {D969A300-E7FF-11d0-A93B-00A0C90F2719}

#8 jenae

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Posted 18 January 2018 - 05:40 PM

Hi, well done, that entry must be as it is, so we can now fix your problem. Open the attached .zip file, it returns folder.reg, double click on this and agree to add to registry. This is perfectly safe as it returns these settings to the default. After this restart computer (must be a restart not a shutdown). Test the new context menu now, let us know how you get on.

 

 

 

Attached File  Folder.zip   517bytes   2 downloads



#9 cpunoob

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Posted 19 January 2018 - 12:37 AM

same

#10 jenae

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Posted 19 January 2018 - 01:57 AM

Hi, looks like some third party app has corrupted the context menu. Go here and download ShellExView:-

 

https://www.nirsoft.net/utils/shexview.html

 

Run the program read all the info on the web site. Look at context menu and under "product name" and "company" look for anything not from MS. Anything that looks suspicious OR you don't recognize you can right click on and select disable, the problem will be one of these entries. You can always re enable them later if you make a mistake.


Edited by jenae, 19 January 2018 - 01:58 AM.


#11 cpunoob

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Posted 19 January 2018 - 02:57 AM

what does ccleaner
under registry cleaner do?

#12 cpunoob

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Posted 19 January 2018 - 03:49 AM

i think it might be
mylock box

my locked folder is "new folder"
i just unlocked "new folder" and was able to create a new folder "new folder2"

willchange name and see what happens

#13 jenae

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Posted 19 January 2018 - 04:36 AM

Hi, registry cleaners are not recommended, the registry is a database and as such empty or invalid entries will be ignored, there is a possibility a reg cleaner will remove a needed entry and as running one has no positive benefit, it is better to not put your machine at risk. Generally the clean function of ccleaner is fine, although lately it has been causing some problems, I do not use it myself.



#14 cpunoob

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Posted 19 January 2018 - 11:55 AM

ok
with xp i could leave new folder as is and lock with my lock box

with win10, i have to change name or i cant open more new folders
:clapping: problem solved................... for now.

 

 

thank u for you help jenae






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