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New RAM Upgrade Makes the Monitor Not Come On; What's Wrong?


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25 replies to this topic

#1 F-1DeskLamp

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Posted 17 January 2018 - 10:02 AM

 

 

I bought 8GB for the RAM upgrade in an ASUS X550L laptop. 


When I install it, the screen will not come on. When I remove it, the screen comes on. 

What could be the problem? Hehe

It is the DDR3L low voltage which is right for this model.  

 

I bought it from Crucial's website which matches up hardware with the make an model that you are running.  



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#2 hamluis

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Posted 17 January 2018 - 11:35 AM

Please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
 
post-33068-0-86653600-1480692866_thumb.j

     Now, at the top, click File > Publish Snapshot.

     Click Yes > then Copy to Clipboard

Now, once you are back in the forum topic you are posting in, click the ADD REPLY or REPLY TO THIS TOPIC button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

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#3 F-1DeskLamp

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Posted 17 January 2018 - 11:40 AM

I can't log into the laptop.  It's not mine, and I was just repairing the case and upgrading it.  



#4 pcpunk

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Posted 17 January 2018 - 11:43 AM

Only thing I can think of right now is your trying to put 8GB stick in a 4GB Slot.  You did not specify if that was a 4x2 Set or not.  Some computers only support One 4GB Chip per Slot.  In fact, many laptops only support 8GB Total, which usually means 4GB Per Slot.

 

Now that I read you post at Tomshardware, I see that you did not replace both of them.  So we don't know what is in the other Slot, and, you assume that the other Slot is Soldered in, but we don't know that for sure do we?  I'm guessing that they don't match?  You will need to take the other one out and physically look at it, or use something like HWinfo, Speccy etc.


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#5 F-1DeskLamp

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Posted 17 January 2018 - 11:49 AM

No, I have taken whole thing apart, and I have never seen a single RAM card on the thing other than an open upgrade slot.  The old RAM is built in.  



#6 pcpunk

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Posted 17 January 2018 - 11:58 AM

You just contradicted yourself.  "I have never seen a single RAM card on the thing other than an open upgrade slot" "The old RAM is built into the mobo." 

 

I only see One RAM Slot and no other good information at their page, so get the Power On Password from the customer and Run Speccy like hamluis asked.  This looks to be a cheap laptop if it only supports one 4GB Slot.


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#7 F-1DeskLamp

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Posted 17 January 2018 - 12:15 PM

I think I know.  If the thing can only handle 8GB maximum, then the upgrade slot is not 8GB because some of that is taken up by the built in RAM, so it may be only 4 or 6GB.  

 

I pulled out the HDD, and I put in an SDD, booting from the DVD with a Linux Distroy no.  I'm going to do the speccy, and turn the details over from the laptop in a few minutes.  



#8 pcpunk

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Posted 17 January 2018 - 12:25 PM

If you can't get into Windows, In Linux run this command in the terminal

sudo dmidecode --type memory

Copy Paste into your next post


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#9 F-1DeskLamp

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Posted 17 January 2018 - 12:42 PM

If you can't get into Windows, In Linux run this command in the terminal

sudo dmidecode --type memory

Copy Paste into your next post

sudo dmidecode --type memory
# dmidecode 3.0
Getting SMBIOS data from sysfs.
SMBIOS 2.7 present.
 
Handle 0x000B, DMI type 16, 23 bytes
Physical Memory Array
Location: System Board Or Motherboard
Use: System Memory
Error Correction Type: None
Maximum Capacity: 32 GB
Error Information Handle: Not Provided
Number Of Devices: 4
 
Handle 0x000C, DMI type 17, 34 bytes
Memory Device
Array Handle: 0x000B
Error Information Handle: Not Provided
Total Width: 64 bits
Data Width: 64 bits
Size: 4096 MB
Form Factor: SODIMM
Set: None
Locator: ChannelA-DIMM0
Bank Locator: BANK 0
Type: DDR3
Type Detail: Synchronous
Speed: 1600 MHz
Manufacturer: Elpida
Serial Number: 00000000
Asset Tag: 9876543210
Part Number:                   
Rank: 1
Configured Clock Speed: 1600 MHz
 
Handle 0x000E, DMI type 17, 34 bytes
Memory Device
Array Handle: 0x000B
Error Information Handle: Not Provided
Total Width: Unknown
Data Width: Unknown
Size: No Module Installed
Form Factor: DIMM
Set: None
Locator: ChannelA-DIMM1
Bank Locator: BANK 1
Type: Unknown
Type Detail: None
Speed: Unknown
Manufacturer: [Empty]
Serial Number: [Empty]
Asset Tag: 9876543210
Part Number: [Empty]
Rank: Unknown
Configured Clock Speed: Unknown
 
Handle 0x000F, DMI type 17, 34 bytes
Memory Device
Array Handle: 0x000B
Error Information Handle: Not Provided
Total Width: Unknown
Data Width: Unknown
Size: No Module Installed
Form Factor: DIMM
Set: None
Locator: ChannelB-DIMM0
Bank Locator: BANK 2
Type: Unknown
Type Detail: None
Speed: Unknown
Manufacturer: [Empty]
Serial Number: [Empty]
Asset Tag: 9876543210
Part Number: [Empty]
Rank: Unknown
Configured Clock Speed: Unknown
 
Handle 0x0010, DMI type 17, 34 bytes
Memory Device
Array Handle: 0x000B
Error Information Handle: Not Provided
Total Width: Unknown
Data Width: Unknown
Size: No Module Installed
Form Factor: DIMM
Set: None
Locator: ChannelB-DIMM1
Bank Locator: BANK 3
Type: Unknown
Type Detail: None
Speed: Unknown
Manufacturer: [Empty]
Serial Number: [Empty]
Asset Tag: 9876543210
Part Number: [Empty]
Rank: Unknown
Configured Clock Speed: Unknown


#10 pcpunk

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Posted 17 January 2018 - 01:47 PM

You should have also produced an inxi -Fxz

 

Unfortunately there is no Part Number, but as you can see we have this type in there in Bank 0

 

It does not say DDR3L, but maybe it is, did you confirm that physically?

Bank Locator: BANK 0
Type: DDR3
Type Detail: Synchronous
Speed: 1600 MHz
Manufacturer: Elpida
Serial Number: 00000000
Asset Tag: 9876543210
Part Number:                   
Rank: 1
Configured Clock Speed: 1600 MHz

That being said, I think you should be able to put 8GB in it, but double check what RAM you bought to see if it matches this one as best as possible.  But it's also possible that you cannot put 8GB Chips in it, and that is the way it looks.  Unfortunately Asus does not give good info.  Produce that inxi and maybe we can look at the System Board Info.

 

Unfortunately I have not used this in Linux, and don't know how reliable it is.  The Part number is the best IMO, but once you learn more you will be able to match these things better.

 

I assume this is what you bought:

http://www.crucial.com/usa/en/x550la/CT5097052

 

DDR3 PC3-12800 • CL=11 • Unbuffered • NON-ECC • DDR3-1600 • 1.35V • 1024Meg x 64 •


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#11 F-1DeskLamp

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Posted 17 January 2018 - 05:49 PM

ASUS said that it does accept an 8GB RAM stick, but they said that after they said that it couldn't be updated.  This was ot the only reason taht I think I was talking to an amateur.  

 

They told me that it would be a 8GB DDR3L 1600 SDRAM.  

 

The RAM stick that Crucial told me to put in it is an 8GB DDR3L 1866 SODIMM.  

 

I have learned that a higher frequency doesn't matter because the system will just resort to the lowest frequency anyway, but....

...I'm not sure about the differences between SDRAM and SODIMM.  I think the support person wasn't very clear on these things either.  

 

 

Crucial said to update the BIOS and VGA.  I got the BIOS updated, and that didn't improve things.  I downloaded the VGA driver update too, but I'm unfamiliar about how to get it to install through the Linux Peppermint OS.  

 

 

Any advice would be great.  



#12 pcpunk

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Posted 17 January 2018 - 10:11 PM

Please post the output of "inxi -Fxz"

 

Is this your model?

ASUS X550LA-SI50402W - 15.6" - Core i5 4200U - 4 GB RAM - 500 GB HDD

 

I would have played it safe and got this one: 8GB DDR3L 1600 SDRAM

 

Sorry...don't have any good intel for you but at least post the rest of that info if you want someone to look further into it.

 

My best guess is it is the way ASUS Built that laptop that don't allow one 8GB Chip, but let's look at the inxi output.  If it don't work do "sudo apt-get install inxi" and repeat the

inxi -Fxz command.


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#13 DavisMcCarn

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Posted 18 January 2018 - 08:14 AM

Most newer laptops (and desktops) use the ram memory for the GPU's "shared memory" and inserting a bad or incompatible memory stick will get you a blank screen because of the memory failure.

But; there is some confusion. the X550 comes in several flavors with X550, X550LA, and X550LB all showing as valid series numbers.  Bot the A and the B flavors use DDR3L memory; but, the plain X550 does not.  What is the full model number from the serial number sticker on the bottom of the laptop?


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#14 F-1DeskLamp

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Posted 18 January 2018 - 10:00 AM

 X550LA

 

I put the DDR3L in it.  That's what didn't work.  



#15 DavisMcCarn

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Posted 18 January 2018 - 10:08 AM

That is only part of the model number; there is more in the form of X550LA-R17T27 or -SI50402W that is the rest of the full model number.  What is it?


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