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Can't boot into Normal/Safe Mode with Networking, only safe mode...


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#1 trevstonbury

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Posted 16 January 2018 - 05:57 PM

Can't boot into Normal/Safe Mode with Networking, only safe mode...

Good Evening,
I could do with some pointers on resolving an issue. I can only boot into windows in safe mode in Windows 10. Normal mode and safe mode with networking doesn't work. The problem occurred after a windows update. I have removed the latest updates that were installed and cleared any pending ones but it still won't boot properly. I have also run the troubleshooter and tried to recovery to an earlier date which also doesn't work.
The laptop is a HP ENVY 17 notebook. At boot it just gets to the HP logo with the circular loading icon and no further and can only boot it into safe mode. Can anyone recommend the next steps? I have also tried the following;

  • stopping startup items
  • uninstalling hardware drivers
  • removing recent software
  • running troubleshooters at boot
  • sfc scan
  • diagnostic/selective startups with minimal services running

Would the fact that I cant boot into Safe Mode with Networking imply its a network driver related issue?
Bit of a dead end really, any help would be much appreciated
Kind regards
Trevor

 



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#2 usasma

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Posted 18 January 2018 - 05:34 PM

It's uncertain what the problem is - although a networking problem does sound likely.

Start with trying a clean boot:

Perform a Clean Boot:  http://www.thewindowsclub.com/what-is-clean-boot-state-in-windows

If that stops the problem, then re-enable things a few at a time until you figure out what's causing it.
Then uninstall the problem program (from Start...Settings...Apps...Apps & Features - if you don't find it there, check the right sidebar for Programs and Features and see if you can remove it from there).

 

Let us know what happens there and we'll move on from there if needed.


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