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Windows 10 Random Restart, 100% Disk Usage and Generally Slow an Hanging


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#1 sibley14

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Posted 16 January 2018 - 08:46 AM

I seem to have a host of problems with my Windows 10 PC lately. Perhaps this isnt the right forum to get help with this so apologies if i've posted it in the wrong place.

 

A) he system shuts down for no apparant reason in the middle of using it, without any notification. This happens at least once a month.

 

Looking at the event veiwer, i have saved the details but here are some of the initial commands that keep coming up.

 

User Logoff Notification for Customer Experience Improvement Program 7002

 

DHCPv4 client received shutdown notification 50104

 

there are also some error logs in there too - unfortunately i don't understand it too well.

 

B) Alongside this is the issue that i have with 100% disk usage a lot, which carries on for a while after startup.

 

In general my system seems slow, programs hang and perhaps these aren't issues that i can fix via this forum.

 

Thought it was worth a try though. Failing that i might need a new one!

 

Cheers.



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#2 HyperHenry

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Posted 16 January 2018 - 04:00 PM

Please follow the instructions here first. https://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/. Thanks.



#3 usasma

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Posted 18 January 2018 - 05:29 PM

Let's try looking at these 2 sets of reports:

Report Set #1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

If you have problems with it running it, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

Report Set #2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504
The Event ID 41 error is simply Windows saying that it doesn't know why it shutdown.

While waiting for a reply, please monitor your temps with one of these free utilities: 
SpeedFan:  http://www.almico.com/sfdownload.php
HWMonitor:  https://www.cpuid.com/softwares/hwmonitor.html
HWInfo:  https://www.hwinfo.com/download.php


 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

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