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Removing Norton AV from W10 PC


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#1 rocks911

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Posted 16 January 2018 - 08:01 AM

I am resurrecting my daughters PC. I updated to Windows 10 and everything is great except for eliminating Norton. Im afraid my daugter had succumbed to Symantec's ransom and purchased their product because the nag sreen wore her down.
Im now trying, without success, to rid this PC of Norton.
I have followed several threads at Symantec about its removal to no avail. I have several hours invested in removing this (virus really) and it just keeps reappearing. I have used the Norton removal tool to no avail. I have tried to delete C: users/public/public downloads/Norton (which one thread on Symantec recommended) and although I am logged in as Administrator it wont let me delete.
How do I get rid of this insidious virus?

 

Any help would be appreciated



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#2 quietman7

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Posted 16 January 2018 - 09:13 AM

Anti-virus software components insert themselves deep into the operating systems core where they install kernel mode drivers that load at boot-up and create numerous files, folders, and registry entries in various locations making it more difficult to remove than most applications.

The correct way to remove most Anti-virus programs is from within its program group Uninstall shortcut in Start Menu > All Programs or by using Apps & features in Windows 10 or Programs and Features (Add/Remove Programs) in Control Panel.In some instances uninstalling may fail, not work properly or result in continued detection by another anti-virus program after removal. Most anti-virus vendors provide clean-up utilities (removal tools) on their web sites to remove remnants left behind after uninstalling, or for a failed uninstall or failed reinstall. Remnants include related registry entries, files and folders created in various areas of the OS. It's always best to download directly from the vendor's site to ensure you are using the most current version of the uninstall utility as it is not uncommon for third-party hosting sites to have outdated versions which may not work properly.
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#3 midimusicman79

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Posted 16 January 2018 - 09:49 AM

Hi, rocks911!

 

And, if the Norton Removal Tool does not work properly, you should restart Windows in Safe Mode, because, in which Norton will not run by default, and will as such not interfere with the uninstall.

 

Information on how to enter Safe Mode: https://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/#windows10

Important note: While in Safe Mode, please right-click the Norton Removal Tool and select Run As Administrator.

 

Good luck! :)

 

Regards,

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#4 rocks911

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Posted 16 January 2018 - 11:09 AM

A combination of the Norton uninstaller, deleting C: users/public/public downloads/Norton, running CCleaner all while booted into Safe Mode seems to have done the trick. Thanks for the replies.



#5 quietman7

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Posted 16 January 2018 - 02:38 PM

You're welcome on behalf of the Bleeping Computer community.
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