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Posted 15 January 2018 - 01:55 PM
Posted 16 January 2018 - 10:57 AM
That's pretty thin for information regarding this problem. You mentioned a stop code, but didn't post it. This is the type of information we need.
What is the make and model of this computer?
Can you boot into the BIOS? There is a key which different manufacturers use to access the BIOS, with my motherboard I use the Delete key, some Dell use the F2 key, you get the idea.
Please post the stop code.
Family and loved ones will always be a priority in my daily life. You never know when one will leave you.
Posted 16 January 2018 - 12:02 PM
Posted 16 January 2018 - 12:43 PM
You need to do a Reset from Windows 10 installation media.
How to perform a Windows 10 Refresh from Installation Media
A Refresh will basically reinstall Windows 10. This will not effect your personal files, but it will uninstall any third party programs you installed. You will be offered a list of the programs which will be uninstalled, you can use this list as a reference to these programs.
To do a Refresh on a computer which can not boot you will need Windows 10 Installation Media.
If you don't have installation media you can use the Windows 10 Media Creation Tool to create installation media for either a disc or flash drive. Follow the instruction for the second option Using the tool to create installation media (USB flash drive, DVD, or ISO file) to install Windows 10 on a different PC.
In order to use either form of installation media you need to change the boot order in the BIOS so that the type of media (disc or USB flash drive) is the first device in the boot order, and the ssd/hdd the second device.
If you are using a disc place it in the tray of your optical drive, close the door and restart the computer. When the computer recognizes the disc it will instruct you to press any button to boot from the disc.
If you are using a USB flash drive place it in a USB port and restart the computer. You will receive the message to press any key to boot from the device.
There is a very good tutorial available, you will find it here.
Posted 16 January 2018 - 01:39 PM
Posted 17 January 2018 - 04:20 PM
Posted 18 January 2018 - 08:20 AM
Not knowing what the make and model is of this computer I can't help you with precise instructions for navigating BIOS. I can tell you that after changing the boot order you will need to press the F10 to save these changes, you should be able to press the Esc key to close the BIOS.
Please post the make and model of this computer.
The boot option should be USB.
I was out of town for the day yesterday, my apologies for the late response.
Posted 18 January 2018 - 09:16 AM
Posted 18 January 2018 - 09:30 AM
The instructions I posted in post #4 provides you with a link to the Media Creation Tool which you can use to download a ISO image to create the installation media you need.
The link below will take you to a website where you will find instructions which should help you navigate through changing the boot order.
Posted 18 January 2018 - 09:40 AM
Posted 18 January 2018 - 09:50 AM
The last sentence in post #4 has a link which will take you to a very good tutorial. Please read through this first so you are familiar with it before attempting to follow the instructions.
Posted 18 January 2018 - 10:12 AM
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