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Installshield Opens when I open Google Chrome


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#1 stephenfromnyc

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Posted 15 January 2018 - 01:41 PM

I have an ASUS laptop running windows 10 pro and installshield seems to be open all the time. It opens when I open Chrome, then stays open until I restart.

 

If anyone has an idea on what to do, that would be great. 

 

Thanks

Stephen



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#2 softeyes

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Posted 16 January 2018 - 12:39 AM

Hi stephenfromnyc!

 

From BleepingComputer: https://www.bleepingcomputer.com/startups/ISUSPM.exe-2344.html)

 

From Microsoft: InstallShield is a component to help keep your computer up to date. The update service component is simply software that monitors when program updates are available, notifies you when they are available, and then downloads and installs the update. To disable Installshield starting automatically at startup, do the following:

 

To disable InstallShield at Windows startup, launch Task Manager and click the "Startup" tab. Scroll down the list of startup programs and click on "InstallShield." Click the "Disable" button to prevent the utility from launching again the next time you restart or power on your computer.

 

Please let us know if you continue to experience the same action when opening Chrome. If so, additional steps will need to be taken to rule out anything else triggering the InstallShield notification.



#3 stephenfromnyc

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Posted 21 May 2018 - 05:46 PM

Hi, 

 

Unfortunately Installshield is not listed as a startup item, but does not run until I open chrome. Any idea what's taking place. I am aware that it is not a virus, or malware, it just slows everything down. 






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