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Time I figured out what’s wrong with my computer...

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#1 EVM02


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Posted 15 January 2018 - 01:33 PM

So before I get started, a bit of background knowledge -
- Im 15 and know essentially nothing to do with computers.
- Ive had this computer since I was about 11.
- I have a genuine copy of windows.

Around 12th December 2016, I was stupid and thought Id download a random file off of the internet. It turns out, this random file gave me a bleep ton of adware and I instantly panicked. My dad would kill me if he found out I did this, so Im hoping its nothing to do with this. Im pretty sure it was just adware, but just adding it in for the possibility. I rebooted into safe mode, deleted the files, stopped them for starting at start up and it was fixed (I hope). I had two unrecognised names in my task manager; vnlgp.exe and gpylra.exe.

Fast forward to maybe spring time 2017 (could even be closer to summer, I cant remeber exactly when), I started getting pop ups from window activation technologies telling me that my windows isnt genuine. As you can tell, Im kind of an idiot so I just ignored it hoping itd go away. I cant remember whether I did anything for this to happen, but Im pretty sure I didnt. Shortly before this, I had to move my computer, and when I got it back to its original position, it wouldnt shut down properly when I turned it off. Itd be stuck on the updating screen, so I had to manually turn it off. Even to this day, although it does turn off by itself, it downloads updates every time i turn it off. I have just let it turn off by itself but these updates dont seem to be actually working - and Im being told this, in the action center (windows modules installer cbspackageservicingfailure2, which last fail was today when i turned on my computer, and Host process for windows service, which last fail was also today). Tbf, my computer has been working alright on a separate user to my own (which is very slow now, although i do have a lot of stuff on there) until today, where i logged on and I cant open certain programs.

It gives me this error - the instruction at 0x76f98c47 referenced memory at 0x000000c. The memory could not be written. Click on OK to terminate the program.
Ive scanned the computer multiple times using msert, windows defender and other anti-virus programs and nothing has come up.
Does anyone have an idea whats going on?
Should I just backup all my important data and reinstall windows altogether?
(update- found a program called activate windows and it told me activation was successful so im not sure whether its right.)

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#2 Kilroy


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Posted 15 January 2018 - 02:14 PM

Backup and restore.  Once a machine is infected you can no longer trust anything it tells you.


I'm not a fan of malware removal.  I prefer a clean install of Windows, so I know there aren't any problems.  After four years a clean install will clear out all of the trash that has accumulated over time.

#3 dc3


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Posted 16 January 2018 - 10:33 AM

I'm not a fan of malware removal.  I prefer a clean install of Windows, so I know there aren't any problems.  After four years a clean install will clear out all of the trash that has accumulated over time.

Whether you are or aren't a fan of malware removal it is used more than anything else here at Bleeping Computer.  Our Malware Removal Team does nothing else and are always in demand.  This can produce a clean machine which would preclude the need to reinstall the operating system, adding all you personal files, installing your third party programs, photo, email, and the list goes on.  Unless the OP is using software like Macrium Reflect which create a image of the contents of the ssd/hdd. 

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.





#4 dc3


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Posted 16 January 2018 - 10:44 AM



I'm going to suggest running a few security scans to see if your computer is infected and with what.


Please run the scans suggested below in the order that they are requested, this is a must for RKill.  Post the logs generated by these scans in your topic in the order they were run.  Please do not wrap your logs in quotes or code brackets or use use spoilers.

Please download and run RKill

RKill attempts to terminate known malware processes so that your normal security software can then run and clean your computer of infections.  RKill will not remove any of the processes it stops, you will need to run security scans to remove any malware found.  These settings will remain until the computer is rebooted, for this reason you must run your security applications before the computer is rebooted.  

Please download RKill and install it.

When RKill is run it will display a console screen similar to the one below:


After this has run you will see another image explaining that RKill has finished running and you should be able to run the scan.  You need to click/tap on OK.


When RKill has finished running a log will be displayed showing all of the processes that were terminated by RKill.

AttentionAt this time you need to run your security applications listed below.  When the scan has finished running a lot will be posted in Notepad.  Copy and paste this log in your topic.

Importanat: There is a possibility that malware may recognize RKill and keep it from running, if this is the case do the following.

If while RKill is running you may see a message from the malware stating that the program could not be run because it is a virus or is infected.  This is the malware trying to protect itself.  Two methods that you can try to get past this and allow RKill to run are:

1)  Rename Rkill so that it has a .com extension.

2)  Download a version that is already renamed as files that are commonly white-listed by malware. The main Rkill download page contains individual links to renamed versions.  

After the application has run successfully and you have run the requested scans you should reboot the computer to restore the processes and Windows Registry entries.

Please run TDSSKiller.
Please download TDSSKiller from here and save it to your Desktop.

The log for the TDSSKiller can be very long.  If you go to the bottom of the log to where you find Scan finished you will see the results of the scan.  If it shows Detected object count: 0 and Actual detected object count: 0, this means that nothing malicious was found and you will not need to post the log.
1.  Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters.
2.  Check Loaded Modules, Verify Driver Digital Signature, and Detect TDLFS file system.
If you are asked to reboot because an "Extended Monitoring Driver is required" please click Reboot now.
3.  Click Start Scan and allow the scan process to run.

4.  If threats are detected select Cure (if available) for all of them unless otherwise instructed.  If threats are not found you will see a screen like the one below.

***Do NOT select Delete!

Click on Continue.
5.  Click on Reboot computer.
Please copy the TDSSKiller.[Version]_[Date]_[Time]_log.txt file found in your root directory (in most cases this is c: Drive) and paste it into your next reply.

Note:  The log may be very long.  You may need to break it into parts to post the whole log in your topic.

Please run Malwarebytes AntiMalware

Please download Malwarebytes Anti-Malware 2.2.

1)  Double-click on mbam-setup.exe, then click on Run to install the application, follow the prompts through the installation.

2)  Malwarebytes will automatically open.  You will see an image like the one below, click on Update Now.  


3)  Click on Settings, you will see a image like the one below.


When Settings opens click on Detection and Protection, then under Non-Malware Protection, click on the down arrow for PUP (Potentially Unwanted Programs) detections and select Treat detections as malware.  Under Detection Options place a check in the box for Scan for rootkits

4)  Click on Scan (next to Settings), then click on Scan Now.  The scan will automatically run now.

5)  When the scan is complete the results will be displayed.  Click on Delete All.


6)  Please post the Malwarebytes log.

To find the Malwarebytes log do the following.  Copy and paste the log in your topic.

*Open Malwarebytes Anti-Malware.
*Click the Scan Tab at the top.
*Click the View detailed log link on the right.
*Click Copy to Clipboard at the bottom...come back to this thread, click Add Reply, then right-click and choose Paste.
*Alternatively, you can click Export and save the log as a .txt file on yout Desktop or another location.
*Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.

Please download AdwCleaner and install it.

When AdwCleaner opens click on Scan to start the scan.


Once the search is complete a list of the pending items will be displayed.  If you see any which you do not want removed, remove the check mark next to it.

If there are no malicious programs are found you will receive a message informing you of this.  
Click on Clean to remove the selected items.  If you have any questions about any items in the list please copy and paste the list in your topic so we can review it.  

You will receive a message telling you that all programs will be closed so that the infections can be removed.  Click on OK.  The computer will be restarted to complete the cleaning process.
When the cleaning process is complete a log of what was removed will be presented.  Please copy and the paste this log in your topic.

Please run the ESET OnlineScan

This scan takes quite a long time to run, so be prepared to allow this to run
till it is completed.

***Please note. If you run this scan using Internet Explorer you won't need
to download the Eset Smartinstaller.***

ESET Online Scanner

  • Click here to download the installer for ESET Online Scanner and save it to your Desktop.
  • Disable all your antivirus and antimalware software - see how to do that
  • Right click on esetsmartinstaller_enu.exe and select Run as Administrator.
  • Place a checkmark in YES, I accept the Terms of Use, then click Start. Wait for ESET Online Scanner to load its components.
  • Select Enable detection of potentially unwanted applications.
  • Click Advanced Settings, then place a checkmark in the following:
    • Remove found threats
    • Scan archives
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology

  • Click Start to begin scanning.
  • ESET Online Scanner will start downloading signatures and scan. Please be patient, as this scan can take quite some time.
  • If threats are found click on Save to text file in Documents.
  • Open Documents, find the report, copy and paste it in your topic.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.





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