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Windows 10 black screen 4-5 min. after login


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#1 netaccs

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Posted 15 January 2018 - 12:32 PM

Hello :-)

 

New PC with MS refurbished Windows 10 1709 Pro image.

After completes the installation of WIndows, the computer has joined in to domain with user with limited rights (user, not admin)

There is Kaspersky Antivirus installed with several modules.

I have many configuration like this one.

After restart, entering and accepting user credential for 4-5 minutes the screen is black (and blank).

I can start task manager and different processes like cmd, performance monitor, but explorer can start after 4-5 minutes.

Then everything works normally.

I try to log on with another user with domain admin role. First time logon normally, without these delay, then same scenario.

After that try with local user, not user in to domain - same scenario as the up one.

 

Trying to disable Kaspersky AV - it is not the problem, same result.

I have uninstall some windows apps using powershell script and paste-ing commands like:

 Get-AppxPackage *xboxapp* | Remove-AppxPackage and etc.

and many others, which I also remove to other pc's.

 

What could be the problem for that delay, can I somehow trace, log, analyze this logging process ?

I prefer not reinstalling the OS again.

 

Thanks in advance !



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#2 netaccs

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Posted 22 January 2018 - 02:33 AM

Any Idea or something to run and collect information about it ?



#3 zinou

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Posted 23 January 2018 - 05:57 AM

What you can do to troubleshoot that the right way and get answers to your problem is to take a boot trace using Windows Performance Recorder;

 

- Download and Install windows Performance Toolkit https://docs.microsoft.com/en-us/windows-hardware/get-started/adk-install . Choose the package corresponding to your Windows version.

- Record a trace using Windows Performance Recorder using these options: https://justpaste.it/1dm88

- Compress the resulting file (Important)

- Share it through https://www.transfernow.net/en/ or any other file sharing platform.

 

I'll analyze your trace file and give you a feedback.

 

See you…



#4 netaccs

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Posted 24 January 2018 - 04:15 AM

Hi !

Thanks for helping me.

I install ADK and run Performance Toolkit as you describe.

After restart, there were no log files in folder, that I choose.

Should I select disk I/O or something else ?

Will try again later.



#5 zinou

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Posted 24 January 2018 - 04:23 AM

Hi,

 

The trace file should be automatically created in the path you choose in the WPR UI. sometimes it takes longer to create this file after you open your session, depending on amount of data collected and how longer is your boot delay...



#6 netaccs

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Posted 24 January 2018 - 10:51 AM

After PC reboots needs to open WRP again and then the log will be generated.

I provide you archive pass in PM.

Logs are here

www.transfernow.net/438g96s9sajn



#7 zinou

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Posted 24 January 2018 - 03:13 PM

Are you using certificate based user authentication ?



#8 netaccs

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Posted 24 January 2018 - 03:16 PM

No, normal login in domain.
When logged in with another user (even domain administrator user) still same problem on this computer.

#9 zinou

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Posted 24 January 2018 - 03:18 PM

Have you tried with a local (non domain) user account ?



#10 netaccs

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Posted 24 January 2018 - 03:19 PM

No, will try tomorrow.
Something interesting in log files, should I run new one with other options?

#11 zinou

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Posted 24 January 2018 - 04:11 PM

Yes I think I found something interesting;
 
The Explorer.exe process is waiting 5 min on the Appreadiness service to complete https://justpaste.it/1g5rf
 
This issue was reported by many users, especially those who have an OEM based OS.
 
 
what you can do to confirm it's AppReadiness service is to disable it and restart the computer.
 
if AppReadiness is the culprit then change the registry key as suggested in this post 

 https://mspoweruser.com/microsoft-explains-windows-10-black-screen-login-issue-working-fix/ 



#12 netaccs

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Posted 25 January 2018 - 02:31 AM

I don't have anything starting with Microsoft.NET.Native.Framework, Microsoft.NET.Native.Runtime or Microsoft.VCLibs -> https://justpaste.it/1g6b9

The Appxframeworkregcleaner.exe is for 1703, our version is 1709.

Will try to disable app readiness service.

 

If I remove all windows apps (I don't use anyone, may be calculator only) will this fix the problem ?

 

Using this script in powershell should remove all of them right ?

 
Get-AppXProvisionedPackage -Online | Remove-AppxProvisionedPackage -Online


#13 zinou

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Posted 25 January 2018 - 03:19 AM

try disabling readiness service, first, before removing anything...



#14 netaccs

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Posted 25 January 2018 - 09:11 AM

Disabling readiness service fix the problem.

Thanks very much.

 

pp.

One question out of topic.

If I run this in powershell

Get-AppXProvisionedPackage -Online | Remove-AppxProvisionedPackage -Online

it will remove all windows apps, all xbox, weather, zune, sway, office.. everything ?



#15 zinou

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Posted 25 January 2018 - 01:14 PM

Hi @netaccs

 

You can try this command, but create first a restore point before do that. Then enable Appreadiness service again and see how it works ...






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