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Internet Explorer Malfunction


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#1 nicdelucca

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Posted 28 September 2006 - 09:26 PM

I have a Dell computer...It uses Windows XP and Internet Explorer...Recently I changed my phone number and had to re-apply for my DSL through Earthlink (don't get me started)...So I'm stuck using Earthlink dial-up...Yesterday it was working OK...but today it's terrible...For some reason, everytime I send an email or close a window I get an error message saying that IE malfunctioned and needs to shut down and it asks me if I want to report the problem...Then the window closes and I get an error message from McAfee saying the same thing...The only way I can keep it working is to not close any screen and just keep them all open...but that means I can't email or IM people...Any ideas what happened???

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#2 ThorXP

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Posted 28 September 2006 - 09:30 PM

Don't want to get you angry but the error messages are what we need. On the box about sending to Microsoft there is a link for more info click that and follow thru to get the error message.

#3 nicdelucca

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Posted 28 September 2006 - 10:47 PM

It is I who does not want to anger you...but there is a lot of information that comes up when I get to that screen...Is there something specific I am looking for???

#4 Enthusiast

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Posted 28 September 2006 - 10:58 PM

Actually we need all the numbers and if there is a name of the file connected to it we need that too.

The more information you give us the more likely we will be able to help you.

#5 usasma

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Posted 30 September 2006 - 08:04 AM

Check your Event Viewer for error messages related to the Internet Explorer and the McAfee. Here's a how-to: http://www.bleepingcomputer.com/forums/t/40108/how-to-use-event-viewer/

The how-to was written with the intent of analyzing Blue Screen of Death crashes - but you can use it for other crashes.

In this case, most of the entries that you're looking for will probably be in the Application category rather than the System category - but look in all 3 to ensure you get all the errors that occur around the time of the crash.
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