Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Windows 10 doesn't load giving black screen


  • Please log in to reply
5 replies to this topic

#1 PolishnobleRogala

PolishnobleRogala

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:08:58 PM

Posted 14 January 2018 - 09:27 AM

Hi
When I start my computer the PC shows the motherboard logo screen or the information about cpu speed et.c. (depending on Bios setting). Then when it is time for the Windows logo to appear and windows to load. Then the screen is just completely black and the computer hangs. It is on but nothing happens for a long time until I turn it off.
I have had this problem earlier and then I turned off the power supply, plugged out the power cord and also took out the Cmos battery to make a reset. Then when I booted the windows logo appeared and I could use my PC for some days. Today when I got the black screen problem I tried with the same solution that worked earlier but this time the computer still doesn't load with the windows logo.

Computer speccs:
Motherboard: Asus P5Q Deluxe
Cpu: Intel E8400
Memory: 2x 1024 mb 5300 Crucial + 2x 2048mb 8800 Gskill
SSD with Windows 10.
Hard drive: Western digital blue 1 tb 7200 rpm
Blueray reader.
Asus Xonar DX
Nvidia Geforce 460 768mb
Power supply: Corsair 750w

What could be the problem?



BC AdBot (Login to Remove)

 


#2 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,276 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:12:58 PM

Posted 14 January 2018 - 09:50 AM

Welcome to Bleeping Computer.

 

That motherboard originally was released in 2008, this means that this computer could be ten years old. 

 

Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download.

When Speccy opens you will see a screen similar to the one below.

 LUDoziL.png

Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.

 speccy2.png

The following screen will appear, click on Yes.

 speccy3.png

The following screen will appear, click on Copy to Clipboard.

In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.


Edited by dc3, 14 January 2018 - 09:51 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 Goddess_Bastet

Goddess_Bastet

  • Members
  • 94 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Manchester, UK.
  • Local time:08:58 PM

Posted 14 January 2018 - 10:37 AM

if you can log in via safe mode the solution is to turn off use sign-in info to auto finish setting up device after update or restart in Windows 10.
For Windows 10 (Version 1709), select the Start button, select Settings > Accounts > Sign-in options, then make sure Use my sign in info to automatically finish setting up my device after an update or restart is turned off.
For previous versions of Windows 10, select the Start button, select Settings > Update & security > Window Update > Advanced options, then select the check box next to Use my sign in info to automatically finish setting up my device after an update.
Another potential solution is to remove any USB devices (wireless mouse, keyboard, external hard drive/s) & wait to see if boot continues, if not then to restart with devices still disconnected (if possible).

#4 PolishnobleRogala

PolishnobleRogala
  • Topic Starter

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:08:58 PM

Posted 14 January 2018 - 11:50 AM

if you can log in via safe mode the solution is to turn off use sign-in info to auto finish setting up device after update or restart in Windows 10.
For Windows 10 (Version 1709), select the Start button, select Settings > Accounts > Sign-in options, then make sure Use my sign in info to automatically finish setting up my device after an update or restart is turned off.
For previous versions of Windows 10, select the Start button, select Settings > Update & security > Window Update > Advanced options, then select the check box next to Use my sign in info to automatically finish setting up my device after an update.
Another potential solution is to remove any USB devices (wireless mouse, keyboard, external hard drive/s) & wait to see if boot continues, if not then to restart with devices still disconnected (if possible).

I tried to plug out my external USB harddrive and the computer started! It has started 2 times in a row now. Thank you.

I hope it is just the external hard drive making this problem.



#5 Goddess_Bastet

Goddess_Bastet

  • Members
  • 94 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Manchester, UK.
  • Local time:08:58 PM

Posted 14 January 2018 - 12:03 PM

Brilliant. :) Hopefully once the drive is plugged back in the pc will still continue to work.

#6 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,276 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:12:58 PM

Posted 14 January 2018 - 12:10 PM

If the problem continues change to another USB port to determine if this is a specific port that is causing this.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users