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Windows 10 crashed


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#1 Flyingsushi

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Posted 13 January 2018 - 08:04 PM

Windows 10 crashed and the computer tried to fix it but faled. When I reboot, samething.

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#2 Flyingsushi

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Posted 13 January 2018 - 09:53 PM

I didn't mean to bump this. I have to do this on my phone because on reboot, windows will not load.

Dell Inspiron 24
Model 3455 series
Service tag. 5cdp872
Express service code 11632517822
Mfg yr 2017

#3 usasma

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Posted 14 January 2018 - 03:46 PM

Can you run the Dell diagnostics?

To access them, rapidly tap the F12 key when the system is first started.

Then select the "Diagnostic" option from the screen that comes up.

Then select the Extended/Long/Complete tests


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#4 Flyingsushi

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Posted 14 January 2018 - 07:31 PM

I ran Dell Diagnostics.
It says all tests passed validation 93139

#5 usasma

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Posted 15 January 2018 - 04:18 PM

Several choices here:

1)  Backup your stuff by looking over in the Backup forums for help with that:  http://www.bleepingcomputer.com/forums/f/238/backup-imaging-and-disk-management-software/

2)  Post over in the W10 forums for assistance in running Startup Repair:  https://www.bleepingcomputer.com/forums/f/229/windows-10-support/
3)  Perform a repair install of Windows 10:  https://neosmart.net/wiki/windows-10-repair-installation/#Windows_10_repair_installation   or   https://www.winhelp.us/non-destructive-reinstall-of-windows-8-and-8-1.html

4)  Work through these steps:

 

NOTE:  Try a clean boot to see if the problem clears up that way:  http://www.thewindowsclub.com/what-is-clean-boot-state-in-windows
If it does, then different troubleshooting steps are called for.

Here's some repair/recovery/restore options (in this order).   Be sure to backup your stuff if you don't want to take the chance of losing it.:

1 - Startup Repair.  Run it 3 times, rebooting in between tries.

2 - System Restore to a point before this started happening.

3 - DISM/SFC repair (DISM doesn't work with W7, although SFC does)  - doesn't work if you're not able to boot to Windows (Offline mode posted in next QUOTE box below this one)
    

Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt).  Press Enter after typing it:
   
Dism /Online /Cleanup-Image /RestoreHealth

    FYI - I have repaired systems using the last command even though problems weren't found with the first 2 - so I suggest running them all.

    From this article: http://technet.microsoft.com/en-us/library/hh824869.aspx

    You can also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption. Include the CBS log (located at C:\Windows\Logs\CBS\CBS.log) if you'd like to have a Windows Update expert check it (I don't check them because I can't read them)


4 - RESET using the "Keep My Files" option (W8 calls this a REFRESH; W7 and earlier doesn't have this function)

5 - Repair install of the OS (Thanks to FreeBooter!):
   

"How To Perform a Repair Installation For Windows 8, 8.1 and 10"
    https://www.winhelp.us/non-destructive-reinstall-of-windows-8-and-8-1.html

    "How to Do a Repair Install to Fix Windows 7"
    http://www.sevenforums.com/tutorials/3413-repair-install.html

    "How To Perform a Repair Installation For Vista"
    http://www.vistax64.com/tutorials/88236-repair-install-vista.html

    "Non-destructive reinstall of Windows XP"
    https://www.winhelp.us/non-destructive-reinstall-of-windows-xp.html


6 - RESET using the "Remove Everything" option (W8 calls this a RESET; W7 and earlier doesn't have this function)

If using W7 or earlier, this can be accomplished by resetting the system by use of the recovery partition/recovery disks/recovery drive.
If you don't have them, you can usually order them from the OEM manufacturer of your system ( US points of contact here:  http://www.carrona.org/recdisc.html )

7 - Wipe and reinstall from the Recovery Partition (if so equipped)

8 - Wipe and reinstall from Recovery Media - to include deleting all partitions.
If you don't have them, you can usually order them from the OEM manufacturer of your system ( US points of contact here:  http://www.carrona.org/recdisc.html )
  You can also download W7/8.1/10 from Microsoft starting on this page:  https://www.microsoft.com/en-us/software-download/

9 - A clean install of Windows.  This is a troubleshooting tool - and as such is slightly different from the previous steps.  In short, if it fixes the problem, then the problem was in the software.  If it doesn't fix the problem, then the problem is most likely in the hardware.

A clean install is:
- Windows is installed to a freshly partitioned hard drive with legitimate installation media (W10:  https://www.microsoft.com/en-us/software-download/windows10 ).
- The installation media is only a copy of Windows, not the OEM recovery disks that you can make on some systems.
- Windows is fully updated after it's installed.  That's ALL updates - none excepted.
- NO 3rd party software is installed.
- There are no errors in Device Manager (if you find any, post back for suggestions).

This will wipe everything off of the computer, so it's advisable to backup your stuff first.
Also, it will wipe out all the special software that the OEM added to the system, so if you rely on any of that - let us know what it is so we can figure out a way to save/download it (the easiest way is to create/obtain the OEM;s recovery media)

If unable to find recovery media that has the software (or if you suspect that this is a hardware problem), you can make an image of your system that'll preserve everything in the state that it was in when you made the image.
One drawback to this is that you're making an image of a malfunctioning system - so, if there are errors in the system software, you'll have a nice copy of them :(
Another drawback is that the image of the system will be very large - so you'll most likely need a large external drive to store it on.
But, this will allow you to save everything on the hard drive (although you'll need an image viewer to get things out of the image).
The point here is that, if it's a hardware problem, then you can restore the system to the point it was when you made the image - after you repair the hardware problem.
You can obtain more info on imaging in the Backup/Imaging/DiskMgmt forums located here:  http://www.bleepingcomputer.com/forums/f/238/backup-imaging-and-disk-management-software/

The point of doing this (the clean install) is to:
- rule out Windows as a problem (if the problem continues, it's not a Windows problem as you completely replaced Windows
- rule out 3rd party software (if the problem continues, it's not a 3rd party software problem as you didn't install any 3rd party software)
- so, if the problem continues, it must be a hardware problem.

OTOH, if the problem stops, then it was either a Windows or 3rd party software problem.  If the problem doesn't come back, then you've fixed it.  Then all that remains is setting the computer back up the way that you'd like it and importing your data from the backup you made.

 

Offline DISM:

 

DISM /Online should only be used when running from within Windows. Run this command instead:

Dism /Image:C:\ /Cleanup-Image /RestoreHealth

Did you also try doing SFC scan while booting off of Recovery Environment or Install Disk? In those cases, the commands are slightly different:
sfc.exe /scannow /offbootdir=c:\ /offwindir=c:\windows

 

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 Flyingsushi

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Posted 15 January 2018 - 11:37 PM

I accidentally did a factory reset but it is ok. First 2x it tried to reboot I had an error message saying Windows wasn't there or something. The 3rd time for some reason it worked and the computer seems to be working normally.

Anything else you think I should do?

#7 Havachat

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Posted 16 January 2018 - 02:01 AM

In the Future do a Backup regularly of your Personal Files to a External Drive.

 

And use something like Macrium Reflect to do an Image of you C:\Drive and save it Externally and also Create a Boot Disk { Comes With the Download of Macrium - WinPE }.

 

Otherwise Win10 has a tendency to go in to BootLoops and can be harder to chase and rectify than what you did of a Factory Reset { But you lose your Files }.

 

USASMA`s - Choices also work if you have the time to run through them so thanks for those Usasma.



#8 usasma

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Posted 16 January 2018 - 05:00 PM

Backup your data, make System Restore points, and create images of your hard drive.

More info in the Backup forums here:  http://www.bleepingcomputer.com/forums/f/238/backup-imaging-and-disk-management-software/


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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