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New Desktop randomly crashes to black screen after normal operation


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#1 armymedtech

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Posted 13 January 2018 - 05:27 PM

This is my first time posting so thank you for any advice or insight 
 
My new PC which I've just built has been randomly crashing to a black screen, no BSOD...
 
It occurs randomly, sometimes not for days, othertimes multiple times within a day. I will usually be surfing the net, it has crashed once when I was gaming.
 
Sepcs of PC outlined below:
 
My windows 10 is retail
 
The crash occurred within a day of installing the OS. I did do one fresh install of my OS soon after building my compute due to these crashes.
 
 
Event viewer shows this after every crash:
 
Microsoft-Windows-Kernel-Power 
 
   EventID 41, Version 6, Task 63 
 
- EventData 
 
  BugcheckCode 0 
  BugcheckParameter1 0x0 
  BugcheckParameter2 0x0 
  BugcheckParameter3 0x0 
  BugcheckParameter4 0x0 
  SleepInProgress 0 
  PowerButtonTimestamp 0 
  BootAppStatus 0 
  Checkpoint 0 
  ConnectedStandbyInProgress false 
  SystemSleepTransitionsToOn 0 
  CsEntryScenarioInstanceId 0 
  BugcheckInfoFromEFI true 
  CheckpointStatus 0 
 
 
I will often get this error just before the crash occurs:
 
Microsoft-Windows-DistributedCOM 
  
 EventID 10016, Version 0, Task 0 
 
- EventData 
 
  param1 application-specific 
  param2 Local 
  param3 Activation 
  param4 {6B3B8D23-FA8D-40B9-8DBD-B950333E2C52} 
  param5 {4839DDB7-58C2-48F5-8283-E1D1807D0D7D} 
  param6 NT AUTHORITY 
  param7 LOCAL SERVICE 
  param8 S-1-5-19 
  param9 LocalHost (Using LRPC) 
  param10 Unavailable 
  param11 Unavailable 
 
What I have done so far reading various threads:
 
Updated all drivers
Flashed bios to latest version
Memory check with Memtest86
Checked for bad sectors on all my hard drives (none found)
Disabled audio drivers as I have two installed
Tried different power settings
Ensured all cables and connections were properly secured
 
Sysnative BSOD Dump + System File Collection App
 
Thank you!

Attached Files


Edited by armymedtech, 13 January 2018 - 05:30 PM.


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#2 usasma

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Posted 14 January 2018 - 03:39 PM

I'd suggest also checking over in the General Security forums for your status with the Spectre/Meltdown updates.
They can cause problems with booting and/or BSOD's - but I'm not familiar with the details on them.
Here's a link to the General Security forums:  https://www.bleepingcomputer.com/forums/f/45/general-security/

Your UEFI/BIOS (version P3.30) dates from 2017.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a more recent update.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

You have 3 hard drives.  What is the make/model/wattage and age of your Power Supply?
The purpose of this question is to get you to evaluate your PSU.
- PSU's tend to get less efficient with age
- adding components over time may decrease the ability of the PSU to support the entire system (Maybe remove some stuff to see if that helps?)
- while you can measure the output of a PSU with a multimeter, the readings may change dramatically when the PSU is put under load.  PSU testing instructions (by dc3) here:  https://www.bleepingcomputer.com/forums/t/654994/pc-is-crashingfreezing-up-multiple-times-daily/page-2#entry4341756
- there's a free PSU test in the OCCT program at http://www.ocbase.com/

No memory dumps in the uploaded reports, and no evidence of BSOD's

Suspect a hardware problem.  As such, please try this procedure:

 

My suggested way to diagnose a hardware problem (3 steps):

Step #1)  Please run these free hardware diagnostics:  http://www.carrona.org/hwdiag.html
    Please run ALL of the tests and let us know the results.
    FYI - These are the tests and what we usually see for the reports:

        1 - Antivirus/antimalware scans:  In short, if there are Trojans or other serious malware - start over in the Am I Infected forums
        2 - Memory diagnostics:  Run MemTest86+ for at least 3 passes.  If booting from UEFI, run MemTest86 instead.  Let us know if there were any errors reported
        3 - Hard Drive diagnostics:  Don't sweat the details here.  In short, run the Seagate Seatools Long/Extended test from a bootable disk.  If unable to run it from a bootable disk (UEFI and some others), then run the Seagate Seatools for Windows from within Windows.  There are no diagnostics for SSD's, just run the Crystal Mark tests and let us know if there were any failures
        4 - Furmark:  run the test until the temperature stabilizes.  Don't let it get much over 90ºC.  Let us know the temp it stabilizes at and if there were any problems running the test (other than slowness).
        5 - Prime95:  run the Blend test for 24 hours (this may not be possible, but run it as long as you can.  Look for errors in the output, or for problems running the test (freezes/crashes)
        6 - Video 2 (other video tests):  there's several tests here.  Run all of them.  I'm especially interested in the Video Memory Test.  Let us know the results of the test(s)
          - A - simtek.org memtest
          - B - Video memory stress test
          - C - Artifact Locator
          - D - OCCT - 4 built in tests for CPU, GPU, PSU
          - E - Video Memory Stress Test
        7 - CPU tests:  run at least one test on your CPU and let us know the result.


Step #2)  If all the tests pass, then try to perform a clean install of Windows:

A clean install is:
        - Windows is installed to a freshly partitioned hard drive with legitimate installation media (W10:  https://www.microsoft.com/en-us/software-download/windows10 ).
        - The installation media is only a copy of Windows, not the OEM recovery disks that you can make on some systems.
        - Windows is fully updated after it's installed.  That's ALL updates - none excepted.
        - NO 3rd party software is installed.
        - There are no errors in Device Manager (if you find any, post back for suggestions).
         - The BIOS/UEFI is updated to the latest available version (this presumes that the system is compatible w/Windows 10 also).

        This will wipe everything off of the computer, so it's advisable to backup your stuff first.
        Also, it will wipe out all the special software that the OEM added to the system, so if you rely on any of that - let us know what it is so we can figure out a way to save/download it (the easiest way is to create/obtain the OEM;s recovery media)

        If unable to find recovery media that has the software (or if you suspect that this is a hardware problem), you can make an image of your system that'll preserve everything in the state that it was in when you made the image.  You can also do this if you don't want to try another hard drive - yet you want to be able to return to the current system state.
        One drawback to this is that you're making an image of a malfunctioning system - so, if there are errors in the system software, you'll have a nice copy of them [:(]
        Another drawback is that the image of the system will be very large - so you'll most likely need a large external drive to store it on.
        But, this will allow you to save everything on the hard drive (although you'll need an image viewer to get things out of the image).
        The point here is that, if it's a hardware problem, then you can restore the system to the point it was when you made the image - after you repair the hardware problem.
        You can obtain more info on imaging in the Backup/Imaging/DiskMgmt forums located here:  http://www.bleepingcomputer.com/forums/f/238/backup-imaging-and-disk-management-software/

        The point of doing this (the clean install) is to:
        - rule out Windows as a problem (if the problem continues, it's not a Windows problem as you completely replaced Windows
        - rule out 3rd party software (if the problem continues, it's not a 3rd party software problem as you didn't install any 3rd party software)
        - so, if the problem continues, it must be a hardware problem.

        OTOH, if the problem stops, then it was either a Windows or 3rd party software problem.  If the problem doesn't come back, then you've fixed it.  Then all that remains is setting the computer back up the way that you'd like it and importing your data from the backup you made.


Step #3)  Then, if the clean install confirms the hardware problem, try this procedure to isolate the problem device(s):  http://www.carrona.org/strpdown.html

 


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