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Will not connect to Internet


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#1 pcpunk

pcpunk

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  • Gender:Male
  • Location:Florida
  • Local time:12:03 PM

Posted 13 January 2018 - 04:55 PM

Working on a customer's computer that will not connect to Internet at his house, but will connect at my workspace.

 

Hope someone will help because my Networking skills are null. 

 

NOTES:

 

System Model Satellite C55-A

 

1. The Hotwire Modem Router has a TP Link Extender connected to it also, but this laptop is always connected via Ethernet.  Hotwire put the TP Link Extender there for some reason, family wifi or something.  I think because the Hotwire Routers have horrible wifi range. 

 

2. Laptop is Always on Ethernet at their house.

 

3. Windows Update was Turned Off since Aug of 17 I believe.  Planning to run it as soon as we're done here.

 

4. Other than that the computer seem to be running fine, and I thought I saw that an AVG Scan was done recently, but don't quote me on that.

 

THINGS DONE ON SITE:

 

1. Re-Booted the Hotwire Modem/Router and Re-Booted the laptop after also, still nothing. 

a. I tried to connect with Wifi also, but that did not work either.

 

2. "ping google.com", to no avail.

 

3. Tried multiple Browsers.

 

4. Was able to connect my laptop up to wifi and surf the internet fine, did not try Ethernet because it was clear there was something wrong with Networking on his laptop, so brought it to my workspace.

 

5. Cleaned out Temp Folders just for good measure as I was going to Scan later anyhow.

 

Unfortunately did not get any good Intel onsite, like an "ipconfig" or "ipconfig /all" etc.  I ran them but did not save them.

 

THINGS DONE AT MY WORKSPACE:

 

NOTE: I was able to use internet fine at my station, still, downloading tools and stuff no problem, works great.

 

1. Ran sfc /scannow, but I see that it did not fix a few things.

 

2. Ran DISM with success, but still don't know if this issue was resolved.  I did see some Bad stuff with the Key Word "Networking" in CBS Logs.

 

3. Ran MBAM and removed two PUP's at least one that I saw in the logs as a Reg Key Problem, same as in sfc logs, I think it was "Boostspeed" Yuck.  This is some of the junk that Auslogics tries to sell people.

 

Unfortunately I won't know till I get there if the issue is resolved.  I did some research but it is all over my head to resolve without a Reinstall.

 

If you need the SFC LOG OR CBS LOG just say so.  Thanks, pcpunk

 

MiniToolBox by Farbar  Version: 17-06-2016
Ran by Sam (administrator) on 13-01-2018 at 16:19:28
Running from "C:\Users\Sam\Desktop"
Microsoft Windows 8.1  (X64)
Model: Satellite C55-A Manufacturer: TOSHIBA
Boot Mode: Normal
***************************************************************************
 
========================= Flush DNS: ===================================
 
Windows IP Configuration
 
Successfully flushed the DNS Resolver Cache.
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================
========================= IP Configuration: ================================
 
Realtek RTL8188EE Wireless LAN 802.11n PCI-E NIC = Wi-Fi (Connected)
Qualcomm Atheros AR8162/8166/8168 PCI-E Fast Ethernet Controller (NDIS 6.30) = Ethernet (Media disconnected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global icmpredirects=enabled
set interface interface="Local Area Connection* 1" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Ethernet" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Wi-Fi" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 2" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : Den
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : hsd1.fl.comcast.net
 
Wireless LAN adapter Local Area Connection* 2:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
   Physical Address. . . . . . . . . : 40-F0-2F-BE-8D-B1
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Wi-Fi:
 
   Connection-specific DNS Suffix  . : hsd1.fl.comcast.net
   Description . . . . . . . . . . . : Realtek RTL8188EE Wireless LAN 802.11n PCI-E NIC
   Physical Address. . . . . . . . . : 40-F0-2F-BE-8D-B1
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2601:581:4502:4bf7::cfe9(Preferred) 
   Lease Obtained. . . . . . . . . . : Saturday, January 13, 2018 2:55:16 PM
   Lease Expires . . . . . . . . . . : Friday, January 19, 2018 4:23:14 PM
   IPv6 Address. . . . . . . . . . . : 2601:581:4502:4bf7:89be:12c8:8fae:d4fe(Preferred) 
   Temporary IPv6 Address. . . . . . : 2601:581:4502:4bf7:d4a6:5f7f:8c97:536f(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::89be:12c8:8fae:d4fe%4(Preferred) 
   IPv4 Address. . . . . . . . . . . : 10.0.0.177(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Saturday, January 13, 2018 2:55:14 PM
   Lease Expires . . . . . . . . . . : Saturday, January 20, 2018 2:55:13 PM
   Default Gateway . . . . . . . . . : fe80::9e34:26ff:fe07:44aa%4
                                       10.0.0.1
   DHCP Server . . . . . . . . . . . : 10.0.0.1
   DHCPv6 IAID . . . . . . . . . . . : 71364655
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1A-62-54-AF-00-8C-FA-A7-23-72
   DNS Servers . . . . . . . . . . . : 2001:558:feed::1
                                       2001:558:feed::2
                                       75.75.75.75
                                       75.75.76.76
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Ethernet adapter Ethernet:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Qualcomm Atheros AR8162/8166/8168 PCI-E Fast Ethernet Controller (NDIS 6.30)
   Physical Address. . . . . . . . . : 00-8C-FA-A7-23-72
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter isatap.hsd1.fl.comcast.net:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : hsd1.fl.comcast.net
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
DNS request timed out.
    timeout was 2 seconds.
Server:  UnKnown
Address:  2001:558:feed::1
 
DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.
Name:    google.com
Addresses:  2607:f8b0:4008:80e::200e
  172.217.3.78
 
 
Pinging google.com [2607:f8b0:4008:80e::200e] with 32 bytes of data:
Request timed out.
Request timed out.
 
Ping statistics for 2607:f8b0:4008:80e::200e:
    Packets: Sent = 2, Received = 0, Lost = 2 (100% loss),
DNS request timed out.
    timeout was 2 seconds.
Server:  UnKnown
Address:  2001:558:feed::1
 
DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.
Name:    yahoo.com
Addresses:  2001:4998:c:e33::53
  2001:4998:58:2201::73
  2001:4998:44:204::100d
  206.190.39.42
  98.138.252.38
  98.139.180.180
 
 
Pinging yahoo.com [2001:4998:44:204::100d] with 32 bytes of data:
Request timed out.
Request timed out.
 
Ping statistics for 2001:4998:44:204::100d:
    Packets: Sent = 2, Received = 0, Lost = 2 (100% loss),
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
  5...40 f0 2f be 8d b1 ......Microsoft Wi-Fi Direct Virtual Adapter
  4...40 f0 2f be 8d b1 ......Realtek RTL8188EE Wireless LAN 802.11n PCI-E NIC
  3...00 8c fa a7 23 72 ......Qualcomm Atheros AR8162/8166/8168 PCI-E Fast Ethernet Controller (NDIS 6.30)
  1...........................Software Loopback Interface 1
  7...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0         10.0.0.1       10.0.0.177     25
         10.0.0.0    255.255.255.0         On-link        10.0.0.177    281
       10.0.0.177  255.255.255.255         On-link        10.0.0.177    281
       10.0.0.255  255.255.255.255         On-link        10.0.0.177    281
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link        10.0.0.177    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link        10.0.0.177    281
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  4    281 ::/0                     fe80::9e34:26ff:fe07:44aa
  1    306 ::1/128                  On-link
  4    281 2601:581:4502:4bf7::/64  On-link
  4    281 2601:581:4502:4bf7::cfe9/128
                                    On-link
  4    281 2601:581:4502:4bf7:89be:12c8:8fae:d4fe/128
                                    On-link
  4    281 2601:581:4502:4bf7:d4a6:5f7f:8c97:536f/128
                                    On-link
  4    281 fe80::/64                On-link
  4    281 fe80::89be:12c8:8fae:d4fe/128
                                    On-link
  1    306 ff00::/8                 On-link
  4    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\WINDOWS\SysWOW64\napinsp.dll [55296] (Microsoft Corporation)
Catalog5 02 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70144] (Microsoft Corporation)
Catalog5 03 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70144] (Microsoft Corporation)
Catalog5 04 C:\WINDOWS\SysWOW64\NLAapi.dll [65536] (Microsoft Corporation)
Catalog5 05 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog5 06 C:\WINDOWS\SysWOW64\winrnr.dll [23040] (Microsoft Corporation)
Catalog9 01 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 02 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 03 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 04 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 05 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 06 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 07 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 08 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 09 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 10 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\napinsp.dll [69120] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [88576] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [88576] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\NLAapi.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [30720] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (01/13/2018 02:56:40 PM) (Source: Application Error) (User: )
Description: Faulting application name: mbamtray.exe, version: 3.0.0.1284, time stamp: 0x5a15a98e
Faulting module name: KERNELBASE.dll, version: 6.3.9600.18233, time stamp: 0x56bb4e1d
Exception code: 0xc0000142
Fault offset: 0x0009d3c2
Faulting process id: 0x1160
Faulting application start time: 0xmbamtray.exe0
Faulting application path: mbamtray.exe1
Faulting module path: mbamtray.exe2
Report Id: mbamtray.exe3
Faulting package full name: mbamtray.exe4
Faulting package-relative application ID: mbamtray.exe5
 
Error: (01/13/2018 02:56:40 PM) (Source: Application Error) (User: )
Description: Faulting application name: mbam.exe, version: 3.0.0.1284, time stamp: 0x5a15ab42
Faulting module name: KERNELBASE.dll, version: 6.3.9600.18233, time stamp: 0x56bb4e1d
Exception code: 0xc0000142
Fault offset: 0x0009d3c2
Faulting process id: 0xbb4
Faulting application start time: 0xmbam.exe0
Faulting application path: mbam.exe1
Faulting module path: mbam.exe2
Report Id: mbam.exe3
Faulting package full name: mbam.exe4
Faulting package-relative application ID: mbam.exe5
 
Error: (12/27/2017 04:50:07 PM) (Source: Application Error) (User: )
Description: Faulting application name: rundll32.exe_winethc.dll, version: 6.3.9600.17415, time stamp: 0x54504eb8
Faulting module name: USER32.dll, version: 6.3.9600.18438, time stamp: 0x57ae642e
Exception code: 0xc0000142
Fault offset: 0x00000000000ecdd0
Faulting process id: 0x1780
Faulting application start time: 0xrundll32.exe_winethc.dll0
Faulting application path: rundll32.exe_winethc.dll1
Faulting module path: rundll32.exe_winethc.dll2
Report Id: rundll32.exe_winethc.dll3
Faulting package full name: rundll32.exe_winethc.dll4
Faulting package-relative application ID: rundll32.exe_winethc.dll5
 
Error: (12/27/2017 04:42:33 PM) (Source: Application Error) (User: )
Description: Faulting application name: rundll32.exe_winethc.dll, version: 6.3.9600.17415, time stamp: 0x54504eb8
Faulting module name: USER32.dll, version: 6.3.9600.18438, time stamp: 0x57ae642e
Exception code: 0xc0000142
Fault offset: 0x00000000000ecdd0
Faulting process id: 0x88c
Faulting application start time: 0xrundll32.exe_winethc.dll0
Faulting application path: rundll32.exe_winethc.dll1
Faulting module path: rundll32.exe_winethc.dll2
Report Id: rundll32.exe_winethc.dll3
Faulting package full name: rundll32.exe_winethc.dll4
Faulting package-relative application ID: rundll32.exe_winethc.dll5
 
Error: (11/29/2017 05:30:05 PM) (Source: ESENT) (User: )
Description: wlmail (5612) C:\Users\Sam\AppData\Local\Microsoft\Windows Live Mail\Calendars\: The backup has been stopped because it was halted by the client or the connection with the client failed.
 
Error: (10/13/2017 03:39:24 PM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.18124, time stamp: 0x5641278d
Faulting module name: MSHTML.dll, version: 11.0.9600.18639, time stamp: 0x58d6c720
Exception code: 0xc0000005
Fault offset: 0x000ac8cd
Faulting process id: 0x15ec
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3
Faulting package full name: IEXPLORE.EXE4
Faulting package-relative application ID: IEXPLORE.EXE5
 
Error: (09/28/2017 03:04:23 PM) (Source: Application Error) (User: )
Description: Faulting application name: svchost.exe_stisvc, version: 6.3.9600.17415, time stamp: 0x54504177
Faulting module name: ntdll.dll, version: 6.3.9600.18438, time stamp: 0x57ae642e
Exception code: 0xc0000008
Fault offset: 0x00000000000925fa
Faulting process id: 0xa24
Faulting application start time: 0xsvchost.exe_stisvc0
Faulting application path: svchost.exe_stisvc1
Faulting module path: svchost.exe_stisvc2
Report Id: svchost.exe_stisvc3
Faulting package full name: svchost.exe_stisvc4
Faulting package-relative application ID: svchost.exe_stisvc5
 
Error: (09/14/2017 03:29:11 AM) (Source: Perflib) (User: )
Description: rdyboost4
 
Error: (08/09/2017 06:38:09 PM) (Source: Application Hang) (User: )
Description: The program Explorer.EXE version 6.3.9600.18460 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: 1514
 
Start Time: 01d31163b766acee
 
Termination Time: 31
 
Application Path: C:\WINDOWS\Explorer.EXE
 
Report Id: cc4812d4-7d5b-11e7-82c6-008cfaa72372
 
Faulting package full name: 
 
Faulting package-relative application ID:
 
Error: (08/08/2017 06:16:31 PM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.18124, time stamp: 0x5641278d
Faulting module name: igd10iumd32.dll, version: 10.18.10.3282, time stamp: 0x521bad91
Exception code: 0xc0000005
Fault offset: 0x00216fd8
Faulting process id: 0x1820
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3
Faulting package full name: IEXPLORE.EXE4
Faulting package-relative application ID: IEXPLORE.EXE5
 
 
System errors:
=============
Error: (01/13/2018 09:11:47 AM) (Source: DCOM) (User: DEN)
Description: {1B1F472E-3221-4826-97DB-2C2324D389AE}
 
Error: (01/12/2018 05:42:17 PM) (Source: DCOM) (User: DEN)
Description: {BF6C1E47-86EC-4194-9CE5-13C15DCB2001}
 
Error: (01/11/2018 03:35:19 PM) (Source: DCOM) (User: DEN)
Description: {BF6C1E47-86EC-4194-9CE5-13C15DCB2001}
 
Error: (01/11/2018 08:16:37 AM) (Source: DCOM) (User: DEN)
Description: {1B1F472E-3221-4826-97DB-2C2324D389AE}
 
Error: (01/10/2018 11:02:54 AM) (Source: DCOM) (User: DEN)
Description: {BF6C1E47-86EC-4194-9CE5-13C15DCB2001}
 
Error: (01/08/2018 07:39:55 PM) (Source: DCOM) (User: DEN)
Description: {1B1F472E-3221-4826-97DB-2C2324D389AE}
 
Error: (01/08/2018 07:39:25 PM) (Source: DCOM) (User: DEN)
Description: {BF6C1E47-86EC-4194-9CE5-13C15DCB2001}
 
Error: (01/05/2018 05:11:37 PM) (Source: DCOM) (User: DEN)
Description: {BF6C1E47-86EC-4194-9CE5-13C15DCB2001}
 
Error: (01/04/2018 06:38:01 PM) (Source: DCOM) (User: DEN)
Description: {1B1F472E-3221-4826-97DB-2C2324D389AE}
 
Error: (01/04/2018 06:24:23 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: A fatal alert was received from the remote endpoint. The TLS protocol defined fatal alert code is 20.
 
 
Microsoft Office Sessions:
=========================
Error: (01/13/2018 02:56:40 PM) (Source: Application Error)(User: )
Description: mbamtray.exe3.0.0.12845a15a98eKERNELBASE.dll6.3.9600.1823356bb4e1dc00001420009d3c2116001d38ca89c76030eC:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exeKERNELBASE.dllde69cf6b-f89b-11e7-82cd-008cfaa72372
 
Error: (01/13/2018 02:56:40 PM) (Source: Application Error)(User: )
Description: mbam.exe3.0.0.12845a15ab42KERNELBASE.dll6.3.9600.1823356bb4e1dc00001420009d3c2bb401d38ca89bd6437fC:\Program Files\Malwarebytes\Anti-Malware\mbam.exeKERNELBASE.dllde69a85b-f89b-11e7-82cd-008cfaa72372
 
Error: (12/27/2017 04:50:07 PM) (Source: Application Error)(User: )
Description: rundll32.exe_winethc.dll6.3.9600.1741554504eb8USER32.dll6.3.9600.1843857ae642ec000014200000000000ecdd0178001d37f5ca94a784cC:\WINDOWS\System32\rundll32.exeUSER32.dlle7008da2-eb4f-11e7-82c9-008cfaa72372
 
Error: (12/27/2017 04:42:33 PM) (Source: Application Error)(User: )
Description: rundll32.exe_winethc.dll6.3.9600.1741554504eb8USER32.dll6.3.9600.1843857ae642ec000014200000000000ecdd088c01d37f5b9a38a6d9C:\WINDOWS\System32\rundll32.exeUSER32.dlld8128042-eb4e-11e7-82c9-008cfaa72372
 
Error: (11/29/2017 05:30:05 PM) (Source: ESENT)(User: )
Description: wlmail5612C:\Users\Sam\AppData\Local\Microsoft\Windows Live Mail\Calendars\:
 
Error: (10/13/2017 03:39:24 PM) (Source: Application Error)(User: )
Description: IEXPLORE.EXE11.0.9600.181245641278dMSHTML.dll11.0.9600.1863958d6c720c0000005000ac8cd15ec01d34462e964d6e6C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXEC:\WINDOWS\SYSTEM32\MSHTML.dll9913c7ab-b056-11e7-82c7-008cfaa72372
 
Error: (09/28/2017 03:04:23 PM) (Source: Application Error)(User: )
Description: svchost.exe_stisvc6.3.9600.1741554504177ntdll.dll6.3.9600.1843857ae642ec000000800000000000925faa2401d336df1bb5520aC:\WINDOWS\system32\svchost.exeC:\WINDOWS\SYSTEM32\ntdll.dll3804adb3-a488-11e7-82c7-008cfaa72372
 
Error: (09/14/2017 03:29:11 AM) (Source: Perflib)(User: )
Description: rdyboost4
 
Error: (08/09/2017 06:38:09 PM) (Source: Application Hang)(User: )
Description: Explorer.EXE6.3.9600.18460151401d31163b766acee31C:\WINDOWS\Explorer.EXEcc4812d4-7d5b-11e7-82c6-008cfaa72372
 
Error: (08/08/2017 06:16:31 PM) (Source: Application Error)(User: )
Description: IEXPLORE.EXE11.0.9600.181245641278digd10iumd32.dll10.18.10.3282521bad91c000000500216fd8182001d3109bed6c436eC:\Program Files (x86)\Internet Explorer\IEXPLORE.EXEC:\WINDOWS\SYSTEM32\igd10iumd32.dll9c3a6c8a-7c8f-11e7-82c6-008cfaa72372
 
 
CodeIntegrity Errors:
===================================
  Date: 2018-01-13 14:38:15.065
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\WINDOWS\System32\wow64.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2018-01-13 14:38:14.784
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\WINDOWS\System32\wow64.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2018-01-13 14:38:14.491
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\WINDOWS\System32\wow64.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2018-01-13 14:38:14.199
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\WINDOWS\System32\wow64.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2018-01-13 14:38:13.905
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\WINDOWS\System32\wow64.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2018-01-13 14:38:13.609
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\WINDOWS\System32\wow64.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2018-01-13 14:38:13.316
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\WINDOWS\System32\wow64.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2018-01-13 14:38:13.024
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\WINDOWS\System32\wow64.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2018-01-13 14:38:12.734
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\WINDOWS\System32\wow64.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2018-01-13 14:38:12.425
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\WINDOWS\System32\wow64.dll because the set of per-page image hashes could not be found on the system.
 
 
=========================== Installed Programs ============================
 
Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 18.009.20050 - Adobe Systems Incorporated)
Auslogics Disk Defrag (HKLM-x32\...\{DF6A13C0-77DF-41FE-BD05-6D5201EB0CE7}_is1) (Version: 7.1.3.0 - Auslogics Labs Pty Ltd)
AVG (HKLM\...\{BE1A8A5D-8197-48D3-8A41-4360888B7306}) (Version: 1.231.2 - AVG Technologies) Hidden
AVG Internet Security (HKLM-x32\...\AVG Antivirus) (Version: 17.9.3040 - AVG Technologies)
Bejeweled 3 (HKLM-x32\...\WTA-bac334fe-f850-403c-b11b-f4872f6ccce7) (Version: 2.2.0.97 - WildTangent) Hidden
Cisco EAP-FAST Module (HKLM-x32\...\{64BF0187-F3D2-498B-99EA-163AF9AE6EC9}) (Version: 2.2.14 - Cisco Systems, Inc.)
Cisco LEAP Module (HKLM-x32\...\{AF312B06-5C5C-468E-89B3-BE6DE2645722}) (Version: 1.0.19 - Cisco Systems, Inc.)
Cisco PEAP Module (HKLM-x32\...\{0A4EF0E6-A912-4CDE-A7F3-6E56E7C13A2F}) (Version: 1.1.6 - Cisco Systems, Inc.)
Classic Shell (HKLM\...\{840C85B7-D3D6-4143-9AF9-DAE80FD54CFC}) (Version: 4.1.0 - IvoSoft)
CyberLink PowerDVD 12 (HKLM-x32\...\InstallShield_{B46BEA36-0B71-4A4E-AE41-87241643FA0A}) (Version: 12.0.3424.05 - CyberLink Corp.)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
DTS Sound (HKLM-x32\...\{2DFA9084-CEB3-4A48-B9F7-9038FEF1B8F4}) (Version: 1.01.2700 - DTS, Inc.)
FMW 1 (HKLM\...\{36133E9F-B129-4206-9FB4-13F707787542}) (Version: 1.226.3 - AVG Technologies) Hidden
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 63.0.3239.132 - Google Inc.)
Google Drive (HKLM-x32\...\{9BC95947-92FD-438B-A168-C01F9A5B7292}) (Version: 2.34.7529.6838 - Google, Inc.)
Google Toolbar for Internet Explorer (HKLM-x32\...\{18455581-E099-4BA8-BC6B-F34B2F06600C}) (Version: 1.0.0 - Google Inc.) Hidden
Google Toolbar for Internet Explorer (HKLM-x32\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.8231.2252 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.33.7 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
GWX Control Panel (HKLM-x32\...\UltimateOutsider_GwxControlPanel) (Version:  - UltimateOutsider)
HP Photosmart 6510 series Basic Device Software (HKLM\...\{1952AED6-2908-418F-B9D8-AC359651F92D}) (Version: 28.0.1315.0 - Hewlett-Packard Co.)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 9.5.14.1724 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 10.18.10.3282 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM\...\{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 12.8.0.1016 - Intel Corporation)
Junk Mail filter update (HKLM-x32\...\{0BE9E708-5DC0-4963-9CFD-0AA519090E79}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
King Oddball (HKLM-x32\...\WTA-40f102e4-87e4-4966-b1ee-2ee1bb51abfd) (Version: 3.0.2.48 - WildTangent) Hidden
Malwarebytes version 3.3.1.2183 (HKLM\...\{35065F43-4BB2-439A-BFF7-0F1014F2E0CD}_is1) (Version: 3.3.1.2183 - Malwarebytes)
Microsoft Office (HKLM-x32\...\{90150000-0138-0409-0000-0000000FF1CE}) (Version: 15.0.4454.1510 - Microsoft Corporation)
Microsoft Office XP Professional with FrontPage (HKLM-x32\...\{90280409-6000-11D3-8CFE-0050048383C9}) (Version: 10.0.2627.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2013 Preview Redistributable (x64) - 12.0.20617 (HKLM-x32\...\{448652c1-f5f3-4230-98c6-68c10c88b1fb}) (Version: 12.0.20617.1 - Microsoft Corporation)
Microsoft Visual C++ 2013 Preview Redistributable (x86) - 12.0.20617 (HKLM-x32\...\{1f407217-9aec-4146-8504-e64ac959c534}) (Version: 12.0.20617.1 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215 (HKLM-x32\...\{e2803110-78b3-4664-a479-3611a381656a}) (Version: 14.0.24215.1 - Microsoft Corporation)
Microsoft XNA Framework Redistributable 4.0 (HKLM-x32\...\{2BFC7AA0-544C-4E3A-8796-67F3BE655BE9}) (Version: 4.0.20823.0 - Microsoft Corporation)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 52.0 - Mozilla)
Mozilla Thunderbird 52.0 (x86 en-US) (HKLM-x32\...\Mozilla Thunderbird 52.0 (x86 en-US)) (Version: 52.0 - Mozilla)
Plants vs. Zombies - Game of the Year (HKLM-x32\...\WTA-cff8e0c6-7ad3-4a6c-8b59-41f169492b20) (Version: 2.2.0.98 - WildTangent) Hidden
PlayReady PC Runtime amd64 (HKLM\...\{BCA9334F-B6C9-4F65-9A73-AC5A329A4D04}) (Version: 1.3.0 - Microsoft Corporation)
Qualcomm Atheros Inc.® AR81Family Gigabit/Fast Ethernet Driver (HKLM-x32\...\{3108C217-BE83-42E4-AE9E-A56A2A92E549}) (Version: 2.1.0.21 - Qualcomm Atheros Inc.)
Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 6.2.9200.39052 - Realtek Semiconductor Corp.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7023 - Realtek Semiconductor Corp.)
REALTEK Wireless LAN Driver (HKLM-x32\...\{95F38874-065A-40AB-AFC1-B764B192FFE7}) (Version: 2.00.0002 - REALTEK Semiconductor Corp.) Hidden
REALTEK Wireless LAN Driver (HKLM-x32\...\InstallShield_{95F38874-065A-40AB-AFC1-B764B192FFE7}) (Version: 2.00.0002 - REALTEK Semiconductor Corp.)
Skype™ 7.40 (HKLM-x32\...\{3B7E914A-93D5-4A29-92BB-AF8C3F66C431}) (Version: 7.40.104 - Skype Technologies S.A.)
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 17.0.10.51 - Synaptics Incorporated)
TeamViewer 12 (HKLM-x32\...\TeamViewer) (Version: 12.0.90922 - TeamViewer)
Toshiba App Place (HKLM-x32\...\{ED3CBA78-488F-4E8C-B33F-8E3BF4DDB4D2}) (Version: 1.0.6.3 - Toshiba)
TOSHIBA Application Installer (HKLM\...\{21A63CA3-75C0-4E56-B602-B7CD2EF6B621}) (Version: 9.0.2.4 - Toshiba Corporation)
TOSHIBA Audio Enhancement (HKLM\...\{1515F5E3-29EA-4CD1-A981-032D88880F09}) (Version: 2.0.17.0 - Toshiba Corporation)
Toshiba Book Place (HKLM-x32\...\{11244D6B-9842-440F-8579-6A4D771A0D9B}) (Version: 3.3.9661 - K-NFB Reading Technology, Inc.)
TOSHIBA Display Utility (HKLM\...\{11955FE2-CAC6-4C3B-AA68-F787D7405400}) (Version: 1.1.9.0 - Toshiba Corporation)
TOSHIBA eco Utility (HKLM\...\{5944B9D4-3C2A-48DE-931E-26B31714A2F7}) (Version: 2.2.0.6404 - Toshiba Corporation)
TOSHIBA Function Key (HKLM\...\{16562A90-71BC-41A0-B890-D91B0C267120}) (Version: 1.1.0001.6403 - Toshiba Corporation)
TOSHIBA Password Utility (HKLM-x32\...\{B1786E63-2127-42C9-95A3-146E5F727BF1}) (Version: v2.1.0.14 - Toshiba Corporation)
TOSHIBA Quality Application (HKLM-x32\...\{E69992ED-A7F6-406C-9280-1C156417BC49}) (Version: 1.0.9.3 - TOSHIBA)
TOSHIBA Recovery Media Creator (HKLM-x32\...\{B65BBB06-1F8E-48F5-8A54-B024A9E15FDF}) (Version: 3.1.02.55065006 - Toshiba Corporation)
TOSHIBA Start (HKLM-x32\...\{A74C9CC1-2211-4A75-A688-6F7CFE2C2B12}) (Version: 1.00.02 - TOSHIBA America Information Systems, Inc)
TOSHIBA System Driver (HKLM-x32\...\{1E6A96A1-2BAB-43EF-8087-30437593C66C}) (Version: 1.00.0030 - Toshiba Corporation)
TOSHIBA System Settings (HKLM-x32\...\{05A55927-DB9B-4E26-BA44-828EBFF829F0}) (Version: 1.1.2.32001 - Toshiba Corporation)
TOSHIBA User's Guide (HKLM-x32\...\{3384E1D9-3F18-4A98-8655-180FEF0DFC02}) (Version: 1.00.02 - TOSHIBA)
TOSHIBARegistration (HKLM-x32\...\{5AF550B4-BB67-4E7E-82F1-2C4300279050}) (Version: 1.1.6 - TOSHIBA)
Update Installer for WildTangent Games App (HKLM-x32\...\{2FA94A64-C84E-49d1-97DD-7BF06C7BBFB2}.WildTangent Games App) (Version:  - WildTangent) Hidden
Visual Studio 2012 x64 Redistributables (HKLM\...\{8C775E70-A791-4DA8-BCC3-6AB7136F4484}) (Version: 14.0.0.1 - AVG Technologies)
Visual Studio 2012 x86 Redistributables (HKLM-x32\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
WildTangent Games (HKLM-x32\...\WildTangent wildgames Master Uninstall) (Version: 1.0.4.0 - WildTangent)
WildTangent Games App (Toshiba Games) (HKLM-x32\...\{70B446D1-E03B-4ab0-9B3C-0832142C9AA8}.WildTangent Games App-toshiba) (Version: 4.0.10.20 - WildTangent) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3528.0331 - Microsoft Corporation)
 
========================= Devices: ================================
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 37%
Total physical RAM: 6023.27 MB
Available physical RAM: 3757.13 MB
Total Virtual: 6983.27 MB
Available Virtual: 4848.34 MB
 
========================= Partitions: =====================================
 
1 Drive c: (TI10684400A) (Fixed) (Total:689.04 GB) (Free:647.26 GB) NTFS
3 Drive e: (SURFIN) (Removable) (Total:238.42 GB) (Free:123.13 GB) FAT32
 
========================= Users: ========================================
 
User accounts for \\DEN
 
Administrator            Guest                    Sam                      
 
========================= Minidump Files ==================================
 
No minidump file found
 
========================= Restore Points ==================================
 
01-12-2017 21:03:48 Scheduled Checkpoint
02-01-2018 21:51:10 Scheduled Checkpoint
12-01-2018 15:04:09 Scheduled Checkpoint
 
**** End of log ****
 

 

 


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Created by Mike_Walsh

 

KDE, Ruler of all Distro's

eps2.4_m4ster-s1ave.aes_pcpunk_leavemehere

 


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#2 sflatechguy

sflatechguy

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Posted 14 January 2018 - 12:49 PM

If the customer's laptop will connect at your office, but not on the customer's home network, that's where the problem is, not the customer's laptop. You were able to connect using WiFi, but you never tried the customer's Ethernet. Try connecting with your computer on the customer's Ethernet. Check the ipconfig output.



#3 pcpunk

pcpunk
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Posted 14 January 2018 - 07:46 PM

Thanks sflatechguy, but yes, the customer's computer is always connected via Ethernet.  You must have missed it Under NOTES number one on the list at the top.  No worries, I posted a lot of info there, I'm sure it was not easy taking it all in.  I could have shortened it up a bit but was getting tired.

 

 

1. The Hotwire Modem Router has a TP Link Extender connected to it also, but this laptop is always connected via Ethernet.

Neither Ethernet nor Wifi would work on his pc, laptop.

 

I think I have it fixed but will find out tomorrow.


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Created by Mike_Walsh

 

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eps2.4_m4ster-s1ave.aes_pcpunk_leavemehere

 





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