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Help with ASUS DC power port issue - Laptop

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#1 thames1000


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Posted 13 January 2018 - 09:10 AM



I'm having a issue with my Asus N550jv. I bought this laptop 4 years ago and the power jack is no longer working correctly.The only way to get the laptop to charge is to fidget with the jack until the charging light come on and then hold it in that position.

I thought the port would need replacing but upon sending my laptop to Asus they told me the mother board need replacing and would cost me over 700 Pounds!!

Obviously i refused the repair and paid the 45 for the return of the laptop.

once i got it home i went about replacing the port myself.However having taken the mother board from the body of the laptop i have tested the connection using my multi meter and the power seems to be flowing.


Anyone got any idea what the issue could be? If it was anything else other than the port itself would fiddling and putting pressure on the jack in certain positions ever help as it does in this case?


Thanks advanced for any help given 

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#2 mikey11


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Posted 13 January 2018 - 10:02 AM

it is a very common problem with ASUS laptops.....what they told you is most likely correct to fix the issue

#3 dc3


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Posted 13 January 2018 - 12:03 PM

Actually... it sounds more like they want to sell you a new motherboard and its installation. 


The power jack is soldered to the motherboard.  If you have any soldering skills this is not a difficult R&R.  It looks like there are four pins that are soldered to the motherboard.  You will need a pencil type soldering iron and a solder sucker to remove the solder from the motherboard to allow the removal of the jack.


Another option which would not require replacing the power connector would be to replace the motherboard.  You can purchase a motherboard for about $230. online.


You can watch a video of this connector being removed and a new one installed.  Just getting to the connector is going to be an adventure all on its own.


You can find a replacement jack for $4.99 here.

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