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Please Help!


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#1 crazykats4

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Posted 28 September 2006 - 05:42 PM

:thumbsup: My aunt's computer is infected with Win32.Agent-gen.cws. She is from out of state and brought it to me to try and help. She's going back home on Saturday and I'd really like to take care of this for her before she goes. I ran Ad-Aware, SpyBot S&D & CCleaner several times. Spybot finds it but says it cannot remove it because it is being used possibly in the memory. It says to restart and run again but the same thing happens. I tried running in safe made, too, but it cannot get rid of it.

I have searched the internet and there is nothing out there that I can find to help. Is there a removal tool for this?

She is running Windows XP recently upgraded to SP2.

I would appreciate any help, advice or direction can give.

Thank you,
Kathy

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#2 crazykats4

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Posted 28 September 2006 - 10:39 PM

Hello,

Since the original post, I have discovered more Trojans and have placed my HiJackThis Log in the appropriate forum for logs. Can someone please help me with it?

Thank you kindly,
Kathy

#3 quietman7

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Posted 29 September 2006 - 05:15 AM

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have no replies as this makes it easier for them to identify those who have not been helped. If you post another response, a team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log here.

After posting a log you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc.) unless advised by a HJT Team member. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make may cause confusion for the member assisting you and complicate the malware removal process.
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