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Nonbooting PC with possible Trojan


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#1 Azthioth

Azthioth

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Posted 13 January 2018 - 12:10 AM

Hello all.

 

Windows 10 machine with 1tera seagate hdd

 

About three days ago my PC began to restart itself. At first I thought it was windows, but over the three days it became more frequent. It was accompanied with articles on screen, resets to different colored screens that forced me to restart. Windows viewer said it was a bug error and further investigation said it was a bad driver for the GPU.

 

On the third day it was struggling to boot at all. Throughout I never lost wifi or noticed anything other than what looked like a GPU issue. I even had a bad HDMI cable that I thot was to blame. By the end of the third day, it would not boot at all. Only got to the boot option window and it refused to boot to safe mode or be reset.

 

I ran norton rescue bootable drive and when I do, weird graphic glitches happen and I get errors and no option to scan.

 

I ran Hiren's boot and got to run antimalware. It found

 

trojan.fakeav

Malware.packer.gen

pum.hojack.help

 

I asked it to clean it but said it needed to restart and it refuses to do so. I ran a few other antiviruses from there to no avail. I still end up with the same scenario.

 

So my question, how screwed am I? I would simply wipe the HDD but there are files on there I would like to keep.

 

Anything I can do? Anyway to figure out if this thing stole information? 

 

Any help is appreciated.

 



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#2 Oh My!

Oh My!

    Adware and Spyware and Malware.....


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Posted 13 January 2018 - 10:34 PM

Greetings Azthioth and :welcome: to BleepingComputer's Virus/Trojan/Spyware/Malware Removal forum.

My name is Oh My! and I am here to help you! Now that we are "friends" please call me Gary.

If you would allow me to call you by your first name I would prefer to do that.

===================================================

Ground Rules:
  • First, I would like to inform you that most of us here at Bleeping Computer offer our expert assistance out of the goodness of our hearts. Please try to match our commitment to you with your patience toward us. If this was easy we would never have met.
  • Please do not run any tools or take any steps other than those I will provide for you while we work on your computer together. I need to be certain about the state of your computer in order to provide appropriate and effective steps for you to take. Most often "well intentioned" (and usually panic driven!) independent efforts can make things much worse for both of us. If at any point you would prefer to take your own steps please let me know, I will not be offended. I would be happy to focus on the many others who are waiting in line for assistance.
  • Please perform all steps in the order they are listed in each set of instructions. Some steps may be a bit complicated. If things are not clear, be sure to stop and let me know. We need to work on this together with confidence.
  • Please copy and paste all logs into your post unless directed otherwise. Please do not re-run any programs I suggest. If you encounter problems simply stop and tell me.
  • If you do not reply to your topic after 5 days we assume it has been abandoned and I will close it.
  • When your computer is clean I will alert you of such. I will also provide for you detailed information about how you can combat future infections.
  • I would like to remind you to make no further changes to your computer unless I direct you to do so.
===================================================

Now that I am assisting you, you can expect that I will be very responsive to your situation. If you are able, I would request you check this thread at least once per day so that we can try to resolve your issues effectively and efficiently. If you are going to be delayed please be considerate and post that information so that I know you are still with me. Unfortunately, there are many people waiting to be assisted and not enough of us at BleepingComputer to go around. I appreciate your understanding and diligence.

Thank you for your patience thus far.

Now that you have already started a topic please follow the steps as outlined here. Make sure to copy and paste both logs in your reply. If you receive an error message the content is too long simply post each report in a separate reply.
Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#3 Oh My!

Oh My!

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Posted 17 January 2018 - 11:59 AM

Greetings,

===================================================

Do You Still Need Help?

It has been 3 days since my last post.
  • Do you still need help with this?
  • If you have not replied within 48 hours I will assume you have abandoned the Topic and it will be closed.

Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#4 Oh My!

Oh My!

    Adware and Spyware and Malware.....


  • Malware Response Instructor
  • 36,773 posts
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  • Local time:04:22 AM

Posted 19 January 2018 - 09:43 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.
Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."




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