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Windows 10 crashes after restart

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#1 eysce1


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Posted 12 January 2018 - 10:56 PM

I have a new Windows 10 desktop build (specs below) that crashes/hangs every other boot.


The issue is when I restart Windows the PC reboots and when it gets to the lock screen it will freeze, followed by a loss of video signal.  Sometimes I am able to login, but experience hanging and freezing until there is a loss of video signal.  I am then forced to power off.  When I start backup I am able to login and the computer runs fine. I have checked the event viewer and the only noteworthy events are:

1) Kernel-Power event ID 41

2) Bugcheck with the following message: The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000116 (0xffff9f02241fb4a0, 0xfffff8080038df80, 0xffffffffc0000001, 0x0000000000000003).

3) Display driver igfx stopped responding and has successfully recovered.


This only happens when I choose restart the computer.  If I use shutdown, Windows will boot and run normally when it starts back up.


I have upgraded all drivers to the latest versions.

I have disabled Fast Startup as has been advised in other posts I have read.


Looking for suggestions.  Thanks.


ASRock  B250M-HDV

Core i5-7500


256 Crucial MX100 SSD

Windows 10 Pro (1709) (UEFI mode)

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#2 usasma


    Still visually handicapped (avatar is memory developed by my Dad

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Posted 14 January 2018 - 03:18 PM

Start with this procedure:  http://www.carrona.org/VideoTDR.html


If still having problems, Please run this report collecting tool so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
NOTE:  On problem systems it can take up to 20 minutes for the log files to complete.  Please be patient and let it run.

If you still have problems with it running, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

Please zip up the (.ZIP) files - do not use .RAR, .7z or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

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