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Acronis True Image 2014 stuck in internal loop


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#1 dc2000

dc2000

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Posted 12 January 2018 - 10:25 PM

I'm having a lot of trouble with Acronis True Image 2014. I set it up to do backups of my desktop but since about a week ago it started showing that the external backup disk is full. OK. So I went into settings to see why. (Obviously I thought that I set it up to delete old backups in the settings.)

 

Unfortunately the UI doesn't let me apply any changes. First off the process runs at high CPU utilization and then it just hangs up if I click Save, and I have to kill it with the Task Manager to make it stop. I recorded a GIF sequence to show what happens.

 

So my first step was to contact Acronis support. But they told me that they provide support only for the first 90 days since I purchased their product. So obviously that didn't work. (I'm not paying any more for their buggy product!)

 

I then posted this same question on their support forum. But that also didn't go anywhere. I got a very generic response and then got banned, evidently for criticizing their software. :)

 

So my question, does anyone know how to fix this? Or at least where does Acronis store its settings? I can modify it via Registry or a settings file.



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