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Random Sleep/Shutdown (?) happening too often


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#1 StupidV

StupidV

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Posted 12 January 2018 - 01:01 PM

Sorry, I posted this on Windows 7 but I wasn't getting any help so I thought I'll post here. Maybe this is the right forum for support. So my computer goes to sleep mode a lot but when I try to wake up by clicking the mouse or the space bar it won't. I know the computer is still on because I can hear sounds from the screen but the monitor will not wake up too. I don't know if this is still sleep mode or the computer itself has shut down but the only way to wake-up the computer is to re-start it every time. I've turned off sleep mode, hibernation, and power saving and I continue to have issues. I ran the energy report and it showed 14 errors. I've pasted it below. Someone please help...I can't afford to buy a new computer right now. Thanks.

 

Power Efficiency Diagnostics Report Computer Name   Scan Time 2018-01-12T07:07:36Z Scan Duration 60 seconds System Manufacturer Hewlett-Packard System Product Name h8-1360t BIOS Date 07/02/2012 BIOS Version 7.15 OS Build 7601 Platform Role PlatformRoleDesktop Plugged In true Process Count 98 Thread Count 1173 Report GUID {7754aaed-74b8-460c-b0f5-d88356baf880} Analysis Results Errors

Power Policy:Power Plan Personality is High Performance (Plugged In)
The current power plan personality is High Performance when the system is plugged in.
Power Policy:Display timeout disabled (Plugged In)
The display is not configured to turn off after a period of inactivity.
Power Policy:Sleep timeout is disabled (Plugged In)
The computer is not configured to automatically sleep after a period of inactivity.
Power Policy:Minimum processor performance state is 100% (Plugged In)
The processor is not configured to automatically reduce power consumption based on activity.
Power Policy:PCI Express ASPM is disabled (Plugged In)
The current power policy for PCI Express Active State Power Management (ASPM) is configured to Off.
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name USB Root Hub Host Controller ID PCI\VEN_8086&DEV_1E2D Host Controller Location PCI bus 0, device 26, function 0 Device ID USB\VID_8086&PID_1E2D Port Path  
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name USB Root Hub Host Controller ID PCI\VEN_8086&DEV_1E26 Host Controller Location PCI bus 0, device 29, function 0 Device ID USB\VID_8086&PID_1E26 Port Path  
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name Generic USB Hub Host Controller ID PCI\VEN_8086&DEV_1E2D Host Controller Location PCI bus 0, device 26, function 0 Device ID USB\VID_8087&PID_0024 Port Path 1
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name Generic USB Hub Host Controller ID PCI\VEN_8086&DEV_1E26 Host Controller Location PCI bus 0, device 29, function 0 Device ID USB\VID_8087&PID_0024 Port Path 1
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name USB Mass Storage Device Host Controller ID PCI\VEN_8086&DEV_1E2D Host Controller Location PCI bus 0, device 26, function 0 Device ID USB\VID_058F&PID_6362 Port Path 1,3
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name HP Bluetooth Module with Low Energy Support Host Controller ID PCI\VEN_8086&DEV_1E2D Host Controller Location PCI bus 0, device 26, function 0 Device ID USB\VID_0A5C&PID_21F1 Port Path 1,5
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name USB Input Device Host Controller ID PCI\VEN_8086&DEV_1E26 Host Controller Location PCI bus 0, device 29, function 0 Device ID USB\VID_0461&PID_4D0F Port Path 1,6
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name USB Composite Device Host Controller ID PCI\VEN_8086&DEV_1E26 Host Controller Location PCI bus 0, device 29, function 0 Device ID USB\VID_0461&PID_4DD7 Port Path 1,5
Platform Power Management Capabilities:PCI Express Active-State Power Management (ASPM) Disabled
PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.

Warnings

Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)
The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.

Information

Platform Timer Resolution:Platform Timer Resolution
The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to multimedia playback or graphical animations.
Current Timer Resolution (100ns units) 156000
Power Policy:Active Power Plan
The current power plan in use
Plan Name OEM High Performance Plan GUID {8c5e7fda-e8bf-4a96-9a85-a6e23a8c635c}
Power Policy:Power Plan Personality (Plugged In)
The personality of the current power plan when the system is plugged in.
Personality High Performance
Power Policy:Video quality (Plugged In)
Enables Windows Media Player to optimize for quality or power savings when playing video.
Quality Mode Optimize for Video Quality
System Availability Requests:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.
CPU Utilization:Processor utilization is low
The average processor utilization during the trace was very low. The system will consume less power when the average processor utilization is very low.
Average Utilization (%) 1.20
Battery:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.
Platform Power Management Capabilities:Supported Sleep States
Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.
S1 Sleep Supported false S2 Sleep Supported false S3 Sleep Supported true S4 Sleep Supported true
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0 Index 0 Idle © State Count 3 Performance (P) State Count 16 Throttle (T) State Count 0
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0 Index 1 Idle © State Count 3 Performance (P) State Count 16 Throttle (T) State Count 0
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0 Index 2 Idle © State Count 3 Performance (P) State Count 16 Throttle (T) State Count 0
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0 Index 3 Idle © State Count 3 Performance (P) State Count 16 Throttle (T) State Count 0
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0 Index 4 Idle © State Count 3 Performance (P) State Count 16 Throttle (T) State Count 0
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0 Index 5 Idle © State Count 3 Performance (P) State Count 16 Throttle (T) State Count 0
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0 Index 6 Idle © State Count 3 Performance (P) State Count 16 Throttle (T) State Count 0
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0 Index 7 Idle © State Count 3 Performance (P) State Count 16 Throttle (T) State Count 0

 



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